Platinum Ford

Today, I bought the best car that I’ve ever owned.It has Today, I bought the best car that I’ve ever owned. It has extraordinary features beyond my imagination! And my purchase was made my reality because Today, I bought the best car that I’ve ever owned. It has extraordinary features beyond my imagination! And my purchase was made my reality because I was facilitated by the best salesman-Mr. Jim Hamilton!!! More

Our salesman Steve Sterling was excellent and our Finance MGRs were great Scott and Paul. The experience was wonderful and I will recommend Platinum Ford to all. MGRs were great Scott and Paul. The experience was wonderful and I will recommend Platinum Ford to all. More

I chose not to buy there vehicle and have been harassed by there salesman. Very disturbing voice & text messages! Exact same vehicle 5500 cheaper elsewhere!!! by there salesman. Very disturbing voice & text messages! Exact same vehicle 5500 cheaper elsewhere!!! More

My Experience in purchasing two used vehicles within a three month period was fantastic. One was a Chevy SUV for my daughter and the other a diesel F-250 for my big trailer. I used two different sales p three month period was fantastic. One was a Chevy SUV for my daughter and the other a diesel F-250 for my big trailer. I used two different sales people and both were very knowledgeable about their used inventory. I waited over a month since my last purchase to write this review and am very happy with both vehicles. The only reason I didn't give 5 stars is because I needed the tires rotated while they were putting on side steps for me and they said they did the work but when I got home it had not been done. They did not apologize but only said they would do it at no charge on my next service visit. More

Lied Non stop Sold me a vehicle that was "Certified Pre Owned" with two open recalls, didnt transfer Ford Certified Warranties to my name and here 9 months later st Sold me a vehicle that was "Certified Pre Owned" with two open recalls, didnt transfer Ford Certified Warranties to my name and here 9 months later still trying to deal with. 4 Months after I purchased the vehicle transmission went out, took it to the shop and there it sat for 5 months. During that time they lied non top to me and Ford Tech (from corporate office) about what they where doing. Have emails from them that my vehicle was in the bay up and trans mission out even through at the exact same time my vehicle is in back of the shop parking lot ( I have photos dated and time stamped). They issued me paperwork saying they removed transmission and found nothing wrong. I had vehicle transferred to another dealership and it was confirmed transmission was never removed, filled with fluid yes (I had two leaks and they had to fill it with fluid so I could leave with it...which it leaked out by the time I went 17 miles down the road but remember nothing is wrong with this transmission). Second dealership completely rebuilt transmission after they actually removed it and found a long list of things wrong as well as two leaks. Platinum kept telling me they removed the Auto Body value and it was fine, when in reality they did not and it was not. Platinum Ford does NOT have a transmission mechanic on staff. Instead of telling me this they continued to lie to me, Ford Tech, Ford Customer Service rep for 5 months...then placed a false claim on my warranties (which where still not in my name). DO NOT BUY, DO NOT HAVE SERVICE DONE at Platinum Ford Owner was contacted multiple times, he is aware of this and has ignored me and evidence shown to him HE ALLOWS this to happen. So while The Gilchrist name & Southwest Name mean something to his family they mean nothing to him....he allows people to be treated this way. More

Great dealership just needs to hire more techs. Cramped for space right now. Hopefully when new place is finished it will be a better place for space right now. Hopefully when new place is finished it will be a better place More

Took my vehicle in for oil change, and they parked it in the mud. which resulted in mud in my vehicle. Left finger prints all around the fenders around hood. No detail to taking care of someone else’s vehi the mud. which resulted in mud in my vehicle. Left finger prints all around the fenders around hood. No detail to taking care of someone else’s vehicle. After parking my car at home. It was remnants of oil on my driveway from the oil change More

Salesman Terry Williams was very helpful and went the extra mile to help me find the perfect truck for me. I would DEFINITELY recommend Platinum Ford to my friend's and family!! extra mile to help me find the perfect truck for me. I would DEFINITELY recommend Platinum Ford to my friend's and family!! More

Oil Change Able to schedule over the phone. They were on-time and made it easy to drop off. Also they rotated tires at no charge. Finally they told me what to ex Able to schedule over the phone. They were on-time and made it easy to drop off. Also they rotated tires at no charge. Finally they told me what to expect on the next service call, no surprises, I like that. More

Terrible Experience I purchased a new 2019 F150 Lariat FX4 from Platinum Ford on 12/20/2019. I went in without an appointment and the process took time which is expected I purchased a new 2019 F150 Lariat FX4 from Platinum Ford on 12/20/2019. I went in without an appointment and the process took time which is expected but the online price for the truck was not what they actually wanted for the truck. The online price took into account every rebate Ford offers and there is no way to qualify for every exemption. We came to a price that I believe was fair but the entire process took almost 6 hours. There was no sense of urgency from any member of the dealership to get my new truck ready and get me out of there. The real trouble started when I took the truck back to get my bed liner installed that was part of the purchase of the new truck. After having the truck for 6 days I went to pick it up and the bed liner install was terrible. There was over spray on my cab and on my rear window. They made no attempt to remove the box link plates installed in the bed so there is no liner under them and they are covered in liner, the button for the lighting in the bed was covered with liner and the overall install was very poor. When I pointed it out and went to talk to the sales manager I was told that the shop they used had messed up another truck the week prior and that they would send it somewhere to get it fixed. The sales managers barely even looked up from there computers and never once offered to go look at the truck with me to see my concerns. The salesman I dealt with had the truck taken to a sister dealership where they got 95% of the overspray off my truck(not all of it) and where they corrected some of the install and uncovered the bed bolts and the light switch in the bed. They did not remove the box link plates or clean the bed liner off of them so the box link tie downs cannot be installed. The truck has been through the make ready area 3 times for a "detail" and has never once been returned to me clean. I took the truck back from them and will have someone else fix the issues and will never return to the dealership again. Through the process I called and left messages for the General manager as well as spoke to the sales manager and no one could even be bothered to return my calls while they had my truck trying to fix their mistakes. Jacob was my salesman and he did his best to try to solve the issue but if you cannot even inspect a customers truck before returning it to them, that shows just how much you care about service after the sale. More