Platinum Volkswagen changed my water pump two times
before the car hit 3,600 miles, the last time being in April of 2012. The reason was a whistling noise. The last time they changed it, I drove off,
before the car hit 3,600 miles, the last time being in April of 2012. The reason was a whistling noise. The last time they changed it, I drove off, only to see coolant leaking, so I promptly drove back and was told by the service manager that "that is normal, we overfill it with coolant", which I accepted as truth and drove off.
A few months later, I take the car in for it's 10k service, and a leak is found on one of the hoses that was worked on by Platinum Volkswagen. The leak was contained to the belly pan and never made it to my garage floor or else I'd have found it much sooner. This car was brand new and only worked on by Platinum Volkswagen, so unless it is just a coincidence that a hose/part that they worked on wend bad, I'd have to say it gives me a good enough reason to be unsatisfied with their workmanship. As far as their customer service, all my experiences while dealing with the service department were negative. I was told that calling there 15 minutes before they close up shop means there is no one left that can tell me the status of my car. I needed a new tire and they installed and let me drive off with the wrong model tire that didn't match my other 3 tires. Luckily I spotted that as soon as I got home and was able to go back and have it swapped again. Joann Marsala, when I asked her why my car wasn't ready, gave me 3 different/conflicting stories during one phone conversation and eventually when I called her out on the lies, hung up the telephone on me.
The manager tried to make things right, but in the end result, my new car is leaking coolant and all the negative experiences earned them 1 star on this site. I'd recommend anyone to take their vehicle to another dealership.