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Platinum Volkswagen - Service Center

Hicksville, NY

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146 Reviews

146 Reviews of Platinum Volkswagen - Service Center

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March 18, 2013

Very orderly and easy to pull up at the prescribed time and be ushered into the office. This was a first and wonderful service experience. Service Team Advisor was very helpful in answering my questions. T More

by A Timpone
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pistorino
Mar 19, 2013 -

Platinum Volkswagen responded

It's great to hear that your first experience with our dealership was pleasant and easy-going. Also, thank you for taking the time to write this review and assign us a great star rating! It's our goal at Platinum Volkswagen to make our customer's visits go as smooth as possible and we're glad we could make yours great. We're looking forward to seeing you again in the future. Also, make sure you check out our Facebook and Twitter to get exclusive specials and offers! Sincerely, Josh Lever - General Manager - Josh@platinumvw.com

February 03, 2013

I had shipped a car i purchased up to New York, and when my daughter drove it, she found it had major problems with the car. I had purchased a warrenty in Florida, but that was not the problem. I only had a More

by lena.badolato
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dee Chervenie
Feb 04, 2013 -

Platinum Volkswagen responded

Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Dee was able to provide you with the outstanding service we strive to deliver to each of our guests. Hearing about your specific situation and seeing how Dee took such great care of you, makes us so proud to call her a member of our team. We want all of our guests to feel like a member of the Platinum VW family, whether they have been to our dealership before or not. Thank you for spreading the word about your excellent experience with Platinum Volkswagen and Dee. We will definitely inform her of the great things you have had to say about her and her superior level of service. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Josh Lever - General Manager -josh@platinumvw.com

October 16, 2012

They still have my car and I will need to take them to court. My wife's VW was hit while parked. The young driver was just learning how to drive. An accident report was prepared by local police. Thinki More

by rlerner
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager and "Dee"
September 10, 2012

Platinum Volkswagen changed my water pump two times before the car hit 3,600 miles, the last time being in April of 2012. The reason was a whistling noise. The last time they changed it, I drove off, More

by 903jay
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Joann Marsala
August 08, 2012

I bought a used Passat wagon from a good friend who was leaving for Germany and had trouble transferring the CPO warranty from his name to mine and was dealing with VW of America tryng to straighten it out More

by ttebaldi
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joanne Marsala
June 03, 2012

Had a coolant leak came in on a saturday gave me a rental car, car was fixed on monday change water pump timing belt and rollers and I could not tell they worked on the car great people! and also cleaned ca More

by GGMOOR2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
JoAnn Marsala
May 29, 2012

I am always satisfied with the service I receive at Platinum VW and my most recent visit is no exception. I called for service and was given an appointment the next day, and was greeted and moved along More

by cparker519
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 08, 2012

Another wonderful experience at Platinum for service. The team was attentive, reviewed my needs in detail and exceeded my expectations with the time line for completion. Appreciate their attention to deta More

by iramadin
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joann Marsala
May 02, 2012

fast, friendly and reliable service!! Staff extremely knowlegeable and provided good customer service. Much better service than you'd receive at Donaldson's in Sayville, NY. More

by daniplusmcr
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dee
January 29, 2012

I took my car to Platinum Volkswagen on Saturday Jan 27th 2012 for service. They have a great service department. I bought my car at Sunrise VW but there service is substandard.If you want your car fixed rig More

by applejacksli66
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Grossmann
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