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Platinum Volkswagen - Service Center

Hicksville, NY

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146 Reviews

146 Reviews of Platinum Volkswagen - Service Center

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October 04, 2019

Service was quick and they are superrr friendly!! Steve from service and Joe from sales are my guys, very accommodating and efficient, signed the lease for my new car whilst waiting for my old one to be se More

by nutt_megg
Overall Experience
Recommend Dealer
Yes
Employees Worked With
JOSEPH RICCOBENE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2019

Smooth operation I was quickly seen by the service manager, and after a thorough interview with him, my vehicle was taken in and worked on. I was completely pleased w More

by YMorgan1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2019

2015 VW Passat Service It was easy to schedule service and Tony was very professional and courteous. My car was taken in and serviced in timely manner and I was on the road More

by Mark
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Basile
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2019

The Owner called the POLICE on me and my mother The Owner, Josh Lever, called the POLICE on me and my mother. After receiving text messages to come pick up my car they Refused to take a credit c More

by Eweds
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Josh Lever
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Basile
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2019 -

Platinum Volkswagen responded

You and your mothers behavior, threatening to not pay a bill you authorized, video taping people, Audio taping, take pictures in peoples faces, talking rude to Platinum employees, threatening legal action because you couldn't maintain your vehicle which caused severe damage to your engine is your fault. On the other end Tony the service consultant when above and beyond and had Volkswagen assist you with part of your damages which you did not accept. We wish you good luck at your local mechanic.

September 19, 2018

Disappointing I brought my vehicle to Platinum and paid $150 for a visual inspection before purchasing privately. I asked to please check the suspension closely as More

by chelseadjango
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Steven Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2018 -

chelseadjango responded

The car was driven, not shipped. Your response speaks for itself.

August 27, 2018

Service Dept We had to bring our 08 Passat in for 2 recalls. platinum service dept was excellent. treated my wife professionally. Went over the entire car showing More

by holdokar
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
April 27, 2018

Excellent Service Experience Fast, efficient routine maintenance service visit including multipoint inspection. Service advisor, John Grossman was knowledgeable and thorough in po More

by RobW
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2018

TDI emissions recall After many months of waiting for VWofA to finally come up with a fix for my Jetta, this dealership advocated on my behalf to get my car fixed with the More

by Kathys
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2018

John was great and extremely helpful.service w as fsst Service was exceptional. Everyone w a d helpful and knowledge able for my vehicle. Best experience with service dept. And I've been to a few More

by Paul taylor
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2018

Even the coffee was excellant! At this point it's like visiting an old friend. John Grossman and the entire staff always do the right thing and the WiFi was working great as well. More

by DaveO
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Grossmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moses Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doc P
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