Plaza Honda

Plaza HondaHonda service department is shady at best. Bought aa brand new CR-V Touring about 10 months ago. At my first oil change they tried to get me for new Rotors, telling me they were worn. How coul Bought aa brand new CR-V Touring about 10 months ago. At my first oil change they tried to get me for new Rotors, telling me they were worn. How could Rotors go before 5k miles and your first oil change. My second oil change was performed at Paragon Honda (Queens) instead where they confirmed my brakes and Rotors were fine. (and they are no angels either as they tried to get me for Alignment) . Don't trust this service department. More

GOOD WORK ALWAYS! They know what are they doing, and always explained to me about the process of the work. they open early, I love that, very professional team. GOOD T They know what are they doing, and always explained to me about the process of the work. they open early, I love that, very professional team. GOOD TEAM WORK!! More

No communication - car in shop for 8 total days Brought in for service that was covered under Hondacare. It took 2 days for them to tell me that it was covered under Hondacare and after 2 additional Brought in for service that was covered under Hondacare. It took 2 days for them to tell me that it was covered under Hondacare and after 2 additional days after I called them to ask if the service was done, only for them to tell me that the parts have not been ordered yet. After 5 days they contacted me to tell me to bring the car back in because parts are in. When I bring the car back in, it takes 2.5 hours for them to write up the car and get me a loaner. I call then next day to see if it is ready for pick up, they tell me no and to call back in 3 days. I call back in 3 days and they say they can't help because the service manager is out today. I cal the next day and the say its ready. I go to pick up the car and it takes over 1 hours for them to find the car. The amount of time wasted because of inadequate communication within the shop and to the customer. Complete waste of time. To top it off, every car is suppose to have a complimentary wash after service. Nope not mine, they forgot. Just like everything else. More

Extremely knowledgeable, polite and helpful Larry took great effort to explain the features of the vehicle ,He demonstrated the operation of the car He is a true professional, very empathetic. Larry took great effort to explain the features of the vehicle ,He demonstrated the operation of the car He is a true professional, very empathetic. More

Not Illegal but Certainly UN-Ethical I'm really hurt, and I thought we had trust and full honesty; I was wrong. There is a fine line between trust and taking advantage. Full Details s I'm really hurt, and I thought we had trust and full honesty; I was wrong. There is a fine line between trust and taking advantage. Full Details soon... More

True Dedication! Lawrence Hinds has been our Sales Rep. for several years. He is dedicated, courteous, patient and friendly. I would recommend anyone seeking Honda Ve Lawrence Hinds has been our Sales Rep. for several years. He is dedicated, courteous, patient and friendly. I would recommend anyone seeking Honda Vehicles to Mr. Hinds. Thank you. More

Good and exciting I give an excellent rating because the staff was friendly and took care of all needs . I left with my new car and Tony checked on me the next day maki I give an excellent rating because the staff was friendly and took care of all needs . I left with my new car and Tony checked on me the next day making sure eveything was good and if I had any questions for free to call him. More

Chris is the best! I arrived for my inspection/oil change and there were 2 cars before me. As soon as Chris Davidson came out of the office he came straight to my car, I arrived for my inspection/oil change and there were 2 cars before me. As soon as Chris Davidson came out of the office he came straight to my car, greeted me nicely (as he always does), and started the process. He asked me whether I wanted to wait and I told him I'd come back. He said my car would be ready within 2 hours. As promised, he called me within 2 hours. More