Plaza Kia

The staff worked it to make the deal happen at Plaza Kia. There was a 2024 Sorento in Green and went home with it in under 2 hours. Outstanding service!!!!! There was a 2024 Sorento in Green and went home with it in under 2 hours. Outstanding service!!!!! More

Good service Stuff is very polite Did not take a lot of time to fix all problems what i came with of time to fix all problems what i came with More

Once I got to shop, everyone is friendly and helpful including the shop Manager. But the appointment is too far away from l wished for. including the shop Manager. But the appointment is too far away from l wished for. More

HORRIBLE! !!!!! They are quick to take your money but do not follow through to actually make a car sell. !!!!! They are quick to take your money but do not follow through to actually make a car sell. More

I bought my car from here and thought they would honor their warranty. I was tricked. And left with a broken car. Don’t come here. They have had my car since August 12th. I had to get a tow truck to pick their warranty. I was tricked. And left with a broken car. Don’t come here. They have had my car since August 12th. I had to get a tow truck to pick it up AND they did not fix it. More

As a 7 year Kia customer, I just leased a 2024 Kia Seltos (8/20/23) and the amazing "Triple Threat" team of Louis Porcelli (Sales Mgr), Jesus Valencia (Sales), and Angel Aranda (Finance) made vehicle deliver (8/20/23) and the amazing "Triple Threat" team of Louis Porcelli (Sales Mgr), Jesus Valencia (Sales), and Angel Aranda (Finance) made vehicle delivery an efficient streamlined process - Class A Experience. As a business owner myself, I highly recommend these guys at Plaza Kia if you want the best car dealer customer service experience in Brooklyn! More

I bought a 2023 Kia Sorrento Hybrid this week from sales person Jesus Valencia and was extremely satisfied with the service. I had researched prices all over the NYC area and found their prices the most co person Jesus Valencia and was extremely satisfied with the service. I had researched prices all over the NYC area and found their prices the most competitive. When I came into buy, they honored the best offer and we made the deal. They notified my that that there was problem with the car we had purchased, and offered to replace it with an upgrade in features that we had not intended to buy. The replacement was not the same color but the upgrade was worth. I thank Louis the manager for that. We were met by knowledgable people from start to finish. THe dealership is also closest to my home in Brooklyn. More

On April 27, 2023, I purchased a certified pre-owned 2020 Telluride LX from Plaza Auto Mall/Plaza Kia and am satisfied with the vehicle thus far. I had an issue with the Lojack subscription length that I w Telluride LX from Plaza Auto Mall/Plaza Kia and am satisfied with the vehicle thus far. I had an issue with the Lojack subscription length that I wrote to General Manager Mo and within minutes he called me and resolved my issue. Thanks Mo for the quick action in resolving customer's complaint. Also, all at Plaza Auto Mall were courteous, professional and pleasant to do business with. More

I inquired about their inventory through a third party (cars.com, Edmonds). A salesman, Roevelle, got back with me a couple of days later and said he would work up a quote on a Kia Sportage EX hybrid and (cars.com, Edmonds). A salesman, Roevelle, got back with me a couple of days later and said he would work up a quote on a Kia Sportage EX hybrid and get back with me that day. Two days later, I contacted him to see where we were and he understood that I live in NC, and if a deal was made, it would be a couple of days before I could pick up the vehicle. We worked out a deal and I let them know I would schedule a flight to pick up the vehicle and I put down a 1K deposit. After the deposit was secured, Roevelle informed me that they would hold the vehicle and then his superior, Robert McIlwain got on the phone and said he would check to see if they could hold the vehicle two days, TWO DAYS, and call me back ASAP. Three days pass with no contact, and they finally call me to see if I’m picking up the car. I told them I hadn’t heard from them and wasn’t going to book a flight if they weren’t going to hold the vehicle I had put a deposit on. Got a call from Robert the next day leaving me a message asking me to call him back, thought he had hung up the phone, but hadn’t, and I heard him telling someone that they had sold my vehicle out from under me and were going to try and push me to purchase a different color of the same vehicle. When I returned the call at least he was honest that they had sold my car, but no apology, didn’t even try and cover it up. Apparently it’s standard practice at Plaza. Took me over ten days, multiple phone calls and I had to go through the GM to get my deposit back, letting him know I had the recorded info about my vehicle being sold out from under me. Meanwhile, I worked a deal with another dealership for the same vehicle with a few small extra options included for $3500 less. THANKS PLAZA!! More

This place is crazy my car been there since February 2023 it’s about to be 2 months and I still don’t have my vehicle. I had to consistently calling twice every week just to check on the status of my car and it’s about to be 2 months and I still don’t have my vehicle. I had to consistently calling twice every week just to check on the status of my car and all I was told that they waiting for an approval during all this time they told me they don’t have a loaner car for me to use. And mind you when I brought my car in I had an appointment. It’s real ridiculous and frustrating. I never heard that it takes this long. NEVER BRING MY CAR THERE AGAIN!!!! Bad experience!!! More