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Plaza Land Rover St. Louis - Service Center

3.0

9 Lifetime Service Reviews

11654 Olive Blvd., Creve Coeur, Missouri 63141

9 Reviews of Plaza Land Rover St. Louis - Service Center

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July 24, 2018

"Very Expensive"

- EElliott1321

Costs of these vehicles always seem to be substantially more than vehicles from other manufacturers, such as Nissan and Toyota. I am not sure what to make of it

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Recommend Dealer
No
Employees Worked With
Not app
Jul 30, 2018 -

Plaza Land Rover St. Louis responded

Hello Mr. Elliott. I apologize for this experience. I would like to discuss it further. Please call me at 314-447-7177. Thomas Kiernan, Service Manager

December 28, 2017

"Shut down while driving"

- Madalene

Terry in service Determined to keep my car until problem solved. Car shut down while driving. Had it towed. Service experienced the same problem. Had tech to drive home for the week end Inter mitten problem. Found loose cable that control fuel line and couple other connections. Thus far no recurring problems. Professional clean and courteous

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Recommend Dealer
Yes
Employees Worked With
Terry in service
November 30, 2017

"disappointed with the delivery of my xxType"

- Jeff0623

I had to call my salesman to inquire if my car was transported to the dealership the day before I was to take delivery.Only then wqs I told by him that it was in.Once paperwork was signed and I took delivery of the car my salesman Mark Springer told me he had someone in his office.I could wait to have him explain all the car"s features and controls or I could come back at a later time .I was not willing to wait until he was finished with his new customer.We agreed to for me to return to the dealership on the following Wednesday at 6:45 pm.When I arrived I was told Mark would be back in 5 minutes as he was taking a car in for detailing.I informed the person my wife and I had another engagement and could not wait..Another gentleman from Land Rover explained the cars features to my wife and I.Spending as much as I am for this xxType I would have expected much better service after the sale ..By the way I am Still waiting for the return of my overpayment from my $1000 earnest payment. Dr.Jeffrey B.Farb

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Recommend Dealer
Yes
Employees Worked With
Mark Springer
February 25, 2017

"Lack of Integrity Service Department "

- Landrover Patty

Jason King lies, is disrespectful, rude is mad if you don't spend 3000.00 or more every visit. I know he has something between him and the mechanics. If they recommend you fix something on your car even if it doesn't need to be. They make sure they leave a wire, bolt loose or whatever part needs to be repaired supposedly. Even if I only need a oil change after I leave that dealer ships service department something goes wrong with my vehicle. When I talk about getting second opinion Jason King pouts and says, let them fix it then those are not certified mechanics you don't know what those small corner garages are doing to your vehicle. So let me tell you I go in to have my oil change the service department offers frees car wash top off fluids. I say to Jason King will you please make sure all my fluids are topped off especially knowing I am out of washer fluid. Oh yes that's what we do. Every time they never do it. I called him out on it he makes excuses oh I will say something to the mechanic they know better. I thought if you are a excellent service rider who cares about his customers you would check them your self to make sure they were taking care of since I complained they forgot to the last visit. No he doesn't care just wants you to spend your hard earn money to give himself a fat check. At least he could keep his rude comments to himself and so respect to the paying customers. I wish and will tell everyone I know to never go to that dealer ship for service drive the extra miles to KC or IL or find a trust worthy corner garage that respects their customers and dose not put their customers lives at stake because of how they cause something to seriously go wrong with your vehicle as soon as they put their hands on thee gone etc. I will be contacting Landrover of America the news team and tell everyone I meet and know to never go to that dealer ship! Oh and yes Attorney Generals office of Missouri needs to know about this type of service they scam people on. Jason Ming should no longer have a job.

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Recommend Dealer
No
Employees Worked With
Jason King
Mar 15, 2017 -

Plaza Land Rover St. Louis responded

Hello, I wanted to reach out about your experience at our dealership. I apologize for the actions of Jason, and wanted to be sure to reach out and resolve this. Please give me a call when convenient. Regards, Gary Hahn GM 314-635-9543

November 07, 2016

"Front grill"

- Michelle Cullum

Yes I had to get front grill installed which had fallen off my car anyway I called got hold of Jenna and she took care of me right away she is outstanding customer service specialist. She ordered the parts got me in right away and fixed my car. Thankyou!

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Recommend Dealer
Yes
Employees Worked With
Jenna
September 14, 2016

"Don't the your Rover to Plaza for Service"

- KRange

I had my Range Rover towed because the key would not turn in the ignition. I told the service advisor a tiny piece of plastic had gotten into ignition hole and threw the vehicle into "lock out" mode. Jason King, the advisor told me that it's probably steering column. He called me an hour late after they looked into it and said it would be $6200 for a new steering column. I told him that is not true and this is probably caused by plastic falling into ignition switch. I refused to get it repaired and got it towed home. I did some internet research and put my key in ignition and tapped it with a screwdriver and it started!!! Problem fixed!!! And to top it off...the service guys left my gear shift cover off exposing wiring. Their excuse was they didn't know it was getting towed. Wow!!! They tried to get me for $6200. Plaza has no ethics!!! Never take your car there. I'm going to make sure I post this story at work (Monsanto) and I might call Fox2 News. I still have a print out of the estimate for $6200.

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Recommend Dealer
No
Employees Worked With
Jason King
August 19, 2013

"We had our 2013 Range Rover towed to this dealership..."

- SommerHitchcock

We had our 2013 Range Rover towed to this dealership because the key lost. We informed Greg Lange that we would be picking it up today, we found the spare key. Drove four hours only to be told it had the dash removed. The idiot forgot to tell the service dept. to put it back together. Everyone had already left for the day and our son is stranded in St. Louis with no vehicle and he leaves for college in two days. They offered no answers and said it was a miscommunication! No, it was Greg Lange not doing what he is paid to do. Now we have to make another four hour trip to pick it up in the morning. Don't waste your time at this Dealership. Shop at Aristocrat motors in Merriam Kansas. They actually take their business seriously and will bend over backwards for the customer.

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Recommend Dealer
No
Employees Worked With
Greg Lange
July 21, 2010

"Owner of 2 Range Rovers - EVERY time the vehicle goes in..."

- shepard

Owner of 2 Range Rovers - EVERY time the vehicle goes in for a repair there is another problem - coincidentially it happens to become a problem on the other Range Rover when take in - 2 Range Rovers - both have had radiator related problems after other work was completed - Requested that the parts be kept for review by Range Rover North America and surprise they were thrown away - A plastic valve for the radiator was torn after other radiator work was completed and we were charged $500 plus dollars - AND the service rep said that Range Rover should not use plastic garbage in their cars!! And, yet, there is nothing posted from the Dealership to Range Rover with this very concern - I am looking for another Business to work on our Range Rover & then will no longer have to deal with Plaza Motors.

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Recommend Dealer
No
Employees Worked With
2
September 24, 2009

"My experience with this dealer is without a doubt the..."

- jlarson

My experience with this dealer is without a doubt the worst I have ever experienced. First the Land Rover is a TOTAL piece of junk. Do NOT buy one from anyone. After four years of servicing from Plaza the same problems continue to reoccur. They are unable to fix the vehicle. The dealer and Land Rover North America are both TOTALLY worthless. The manufacturer is no help in resolving problems either.

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Recommend Dealer
Yes
Employees Worked With
service dept
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