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Plaza Toyota - Service Center

4.6

380 Lifetime Service Reviews

2721 Nostrand Avenue, Brooklyn, New York 11210

380 Reviews of Plaza Toyota - Service Center

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November 16, 2017

"Sienna door repair recall"

- Breukele#1

Excellent Service from service staff as well as sales staff. Personell are excellent in providing updated information as well as explaining details of activity, great.

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Recommend Dealer
Yes
Employees Worked With
Troy Esposito
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2017

"Perfect! Just Perfect!"

- Andre

I love the personalized attention that doesn't make me just another customer. From beginning to end I experienced a customer service the industry could learn from. Plaza doesn't set the bar for customer service, "Plaza is the Bar of Customer Service".

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 13, 2017

"Very Professional, Courteous and Fast"

- deborah a sankey

The service agent whose name was Mike was excellent. He followed up with me to explain all the details of the work done on my car and even when I called back with a question he was available to be instantly and answered my questions very professionally. The entire staff that I dealt with at the Toyota Mall on Nostrand Avenue in Brooklyn, New York was a pleasure to deal with.

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Recommend Dealer
Yes
Employees Worked With
Mike - who was my Service Agent
November 04, 2017

"Rachel does a great job."

- Corolla 14

Rachel provided great customer service. She was patient and helpful, allowing me to add services after my car had been pulled in. She also gave me a written estimate for a future service.

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Recommend Dealer
Yes
Employees Worked With
Rachel Pinsky
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 01, 2017

"Good experience."

- 9799

Good experience. Service were prompt and efficient. When you pick your car the process is not clearly outlined. It needs to better conveyed. Service was prompt and good.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 27, 2017

"Pleasant and efficient "

- Ceeboogie

I'm always satisfied and impressed with service at Plaza Toyota! The staff, especially Kelly Ann, has been nothing, but exceptionally wonderful! She kept me posted immediately on the status of my vehicle once completed, and answered every question that I had.

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 13, 2017

"Hard working workers "

- Rava12

I got an appointment asap, the employees are pleasant. Jay who helped me is excellent. I was treated with respect and given information I need to know. He helped me through my warranty to fix what was the problem and definitely kudos to the mechanics and technicians who works behind the scenes.

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Recommend Dealer
Yes
Employees Worked With
I believe his name is Jay?
September 12, 2017

"Excellent Service"

- eleyelj

I received excellent assistance from the service advise Jay. He was very helpful during my time at the service department. Jay was very patient with me whenever I had any questions.

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Recommend Dealer
Yes
Employees Worked With
Jay
September 05, 2017

"The Usual Care was not Taken!! "

- Michael Hyde

The Technician messed-up the driver side mat, and he did not drive the car to ensure the alignment was correct, the car is doing the opposite, pulling to the right instead of to the left, the reason for which I brought it in for alignment!!!

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Recommend Dealer
No
Employees Worked With
Jay
August 30, 2017

"Kelly was excellent "

- Francis59

Very good customer service great mechanic love the dealership I would recommend other people to that dealership thanks to every body that work there peace

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Recommend Dealer
Yes
Employees Worked With
Kelly Ann Jacobs
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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