Pocatello Nissan Kia

Went In WITH an appointment to see what was going on with a check engine light, SIX hours of waiting later they can't tell me what's wrong just that a parts been ordered, fast forward two weeks for the part a check engine light, SIX hours of waiting later they can't tell me what's wrong just that a parts been ordered, fast forward two weeks for the part to come in and for them to have someone "Qualified" to install it. Only to find out wrong part was ordered and couldn't be bothered with hooking up all the sensors. Two weeks later new part comes in, and it's not the right part. They overnight the (hopefully correct) part. Only to find out it's two and a half weeks before someone can install it. If I could give a less than zero review I would. I normally don't recommend places to people unless asked,but at this point I'm so pissed that I'm actively recommending people stay away. More

Be very careful buying anything from #ColeNissan. They will take no responsibility nor, have any liability for damages caused by the negligence and incompetence of their service shop. A simple $1 They will take no responsibility nor, have any liability for damages caused by the negligence and incompetence of their service shop. A simple $1 rubber fill plug, someone neglected to install, will now cost us nearly $4,000 to fix. Thanks for the dry xxxx #ColeNissan! More

We came to Pocatello Nissan and had the distinct pleasure of having Scott Day as our advisor. He went out of his way to find the perfect car that we were looking for. He was most courteous and professional f of having Scott Day as our advisor. He went out of his way to find the perfect car that we were looking for. He was most courteous and professional from start to finish. Thank you so much Scott for your kind consideration and for making car buying smooth and easy. Pocatello Nissan is most fortunate to have someone of Scott's fine caliber representing it. Unfortunately, we don't remember the name of the finance person, but his initials are DB. Thank DB for your help and assistance. More

Scott Day had the perfect approach to help me with my nervousness about purchasing a new car, the first time in 18 years! Best guy! Julie French nervousness about purchasing a new car, the first time in 18 years! Best guy! Julie French More

Scott Day was awesome. He did a great job getting me into what I wanted in a used vehicle. His communication was great, and he didn't try to pressure me into anything. He worked very hard to get me the best what I wanted in a used vehicle. His communication was great, and he didn't try to pressure me into anything. He worked very hard to get me the best deal possible. Thanks Scott More

They were awesome. They got me exactly what I wanted in 24 hours. After dealing with 2 other kia dealers in my local area for over a month that gave me terrible experiences. Tyler and the team at pocatello 24 hours. After dealing with 2 other kia dealers in my local area for over a month that gave me terrible experiences. Tyler and the team at pocatello kia made the seemingly impossible happen in only 24 hours. Made the experience quick easy and enjoyable. No pressure just got me exactly what I wanted. The way a car buying experience should be. Happy I made the 2 hour trip one way to visit Pocatello Kia they were amazing. If you are in need of a new vehicle take the drive and see Tyler Denney its worth it. More

TERRIBLE I did not purchase my Kia from here but from the Stone's Kia in Idaho Falls. I do bring my vehicle here for most services because I live here in Pocat I did not purchase my Kia from here but from the Stone's Kia in Idaho Falls. I do bring my vehicle here for most services because I live here in Pocatello. I called in regard to a letter I had received about a year ago about a couple recalls that needed to be done. The only that wasn't completed back in March of 2019 was the recall for the ECU. I took it in 3 separate times for that recall just for them to call me hours later to tell me the new part was not working. I am leasing the vehicle and would like to just get the recall taken care of and replaced. I attempted to call Pocatello about that same recall that was never completed a year ago now in March 2019 and they are now telling me it is not a recall just that it will need to be done eventually. Basically, if I'm not experiencing any problems it's not necessary. I called Stone's Kia in Idaho Falls and they tell me that it is a recall and that they will get a part ordered for me and then come to find out they can't because Pocatello's dealership ALREADY ORDERED ONE a year ago in March. I call Pocatello again and David says he doesn't show anything about me ever coming in for that or them ever ordering me a part. The part has to be specially ordered according to the VIN. How can Idaho Falls see it and Pocatello says they are in the dark and have no idea what I'm talking about. I have no had to resort to calling Kia Consumer Affairs to see if I can get a part reordered because David has either a lack of knowledge, there's poor record keeping, or they are picking and choosing what services they wish to provide. More

Bought a car almost a year ago, was promised a spare fob would be mailed to me at the time of purchase. Never received fob, and after all of these months of calling, I have not received a call back from any would be mailed to me at the time of purchase. Never received fob, and after all of these months of calling, I have not received a call back from anyone at this dealership. They promise they will look into it and never call bank. Not sure how to get a call back from you Pocatello Nissan Kia??? More

Great dealership! The sales guys where super nice and very chill. Not pushy at all. They have a giant selection of cars so I was able to get model I wanted with the features I wanted. The service and par very chill. Not pushy at all. They have a giant selection of cars so I was able to get model I wanted with the features I wanted. The service and parts side are great people too. Recommend More

Horrible dealership DO NOT BUY FROM POCATELLO NISSAN KIA!! They will make you upside down in any car you buy because of all the ridiculous fees, adding extended warrant DO NOT BUY FROM POCATELLO NISSAN KIA!! They will make you upside down in any car you buy because of all the ridiculous fees, adding extended warranty they WILL NOT HONOR, worth of thousands. The managers will drive any car as a demo and run it to the ground then sell it to you with issues, so you buy it, buy the extended warranty, you will find an issue with the car, you will take it to the service department to have it fixed under your extended warranty that you just got in hole because of it, they WILL DENY IT. Their service department will not check out the cars they take on trade or buy from auctions. They will slap a sticker on the windshield saying they changed the oil, just to make it look like they did something but they did not. They are the cheapest when it comes to quality, they are the most corrupt, dishonest dealership in town. No ethics whatsoever. They will rip you off and sleep at night with no regrets. Oh and make sure you ask about VTR fee when you are buying and be amazed by the BS answer. It is to recover the vehicle in case of theft they will tell you. Think about it? Then why is it mandatory to carry full coverage? The answer, is you don't need to pay for VTR because it is a bunch of money they make of you and slap on your loan which makes you owe a lot more than your car is worth, hence, being way upside down when you trade. YOU HAVE BEEN WARNED!!! More