Pohanka Honda

Terrible dealership. My niece bought her car from here 5 months ago. 3 weeks ago she had to take it in and they said it would cost her 2k to fix. After she paid them, she My niece bought her car from here 5 months ago. 3 weeks ago she had to take it in and they said it would cost her 2k to fix. After she paid them, she called to check on when it would be ready for pick up and they said they couldnt find it!! how do you lose a car?! eventually they called her back and said it was taken to another shop but it will be ready in 2 days. she picked it up on Friday the 25th and today the 28th! it is not turning on!!! how can a new car have this many issues?! the GM has been very nasty to my niece and they do not care. DO NOT SHOP HERE. More

I brought my dad, Jiame, there almost a year ago to purchase a new vehicle. Since that time, he has had nothing but bad experiences with your service department. Within 24 hours of purchase, the rubber purchase a new vehicle. Since that time, he has had nothing but bad experiences with your service department. Within 24 hours of purchase, the rubber from around his windows began to fall off of a BRAND NEW CAR. Every time, he brings the car in for service, they claim that they are fixing it and it never gets fixed. Today (11.20.23) he dropped his car off for regular service at 8am. At 3:20pm they couldn't find his keys and when they did locate it at 3:35pm, the car had not been serviced all day. All day for an oil change and no service. He works LYFT rideshare full time and lost a day's worth of wages, waiting on nothing. To top it off, he is scheduled to travel to SC for the holiday from Wed-Sun and the car isn't serviced. This is sad to treat a senior in this manner. My name is Gavata (his daughter) Your Customer is Jiame More

If you take value in your car, time, and money DO NOT get your car serviced here. The past week with this place has been a nightmare. The management staff is incompetent and they don’t take ownership in none your car serviced here. The past week with this place has been a nightmare. The management staff is incompetent and they don’t take ownership in none of their mess ups. BEWARE of this place. It’s a straight up Money Pit who like to contact customers and harass them for voicing their concerns. More

Long waits for incomplete information. I called to ask what information was needed, revisited the requirements to sell back the car, came to dealership and was told they could not issue m I called to ask what information was needed, revisited the requirements to sell back the car, came to dealership and was told they could not issue my check. Now I have to come back to Pohanka again. No one will return my call. More

My first, and last, time buying a Honda, thank you to the fine folks at Pohanka Honda. The triple crown of pressure tactics, false advertising and bait-and-switch come together to deliver the quintessential fine folks at Pohanka Honda. The triple crown of pressure tactics, false advertising and bait-and-switch come together to deliver the quintessential 'skeevy Honda dealer' experience that I had often heard of. They advertise a '5 day exchange policy' but when I call back to even discuss it, it is immediately clear they have no intention of honoring that policy. I get the run around for 5 days. When a Sales Consultant says a car is at MSRP and then I call in to discuss, Ed Foster the sales manager says "sales consultants can say whatever they want to get you in the door, but they don't have any authority over the prices" and he offers a $3,000 'market adjustment' on another car on the lot. Refuses to connect me with GSM or GM, says he will have them call me back. I call and text Ivan and Foster for 3 days, and nothing from beyond that level. After not returning my calls for 3 days, when it is day 5 of the 5-day exchange period, Foster says "GSM is not in today, you can come tomorrow, but it will be up to his discretion since it is past 5 days". what a joke... all this to even have a reasonable discussion on what exchange they offer, before we drive 3-hours round-trip to make anything happen... buyers beware More

TERRIBLE, TERRIBLE CUSTOMER SERVICE AND THEY ARE LIARS AND THIEVES!!!!! DON'T TRUST THEM, PLEASE!!!!!! I took my car there for a simple oil change, was told that I needed a transmission fluid change, wh AND THIEVES!!!!! DON'T TRUST THEM, PLEASE!!!!!! I took my car there for a simple oil change, was told that I needed a transmission fluid change, which had already been done by another dealer. I was told that I needed rotors and drums and a wheel alignment - which had already been done somewhere else. Left a message and when I tried to call back, could not get through to the service desk. My wife tried and got a nasty, smart-mouth operator. They performed the oil change, so I hope, and told them I was fine with everything else. After driving my car, it didn't feel right!!!! It just wasn't driving right!!!!! My brakes felt funny and nothing was wrong prior to me taking it to them. They did something to my car because I did not want them to do the work they said I needed and just wanted me to come back to spend more money. They are a bunch of thieves and they need to shut them down. It is a shame that they try to get over on hardworking people. I will travel further to get my car serviced. It is a shame that we have to go to the other dealerships to get good customer service and trust-worthy service on your car. More

TERRIBLE, TERRIBLE CUSTOMER SERVICE. THEY ARE THIEVES AND LIARS. PLEASE, PLEASE DON'T GO THERE. THEY ARE THIEVES AND LIARS. PLEASE, PLEASE DON'T GO THERE. More

Terrible experience at the service department today I came to get one part replaced. The service advisor told me that it would cost $250 and it would take hour and a half to two hour labor. The previous came to get one part replaced. The service advisor told me that it would cost $250 and it would take hour and a half to two hour labor. The previous Honda dealership I went to told me that it would only take half an hour to one hour and it would cost anywhere from 100 to $165 ; but they didn’t have the part in stock, and it would take them 3 to 5 days to get the part where as Pohanka has part in stock and wanted $250. Time is money to me and I was willing to pay $250 to get the part replaced. After the service my car it only took them 20 minutes to get the part replaced and they still charged me the full hour and a half to two hour labor. The service tech came out and told me that the par didn’t even need to be replaced as the hoses were pinched buy a pair of vise grips. I think as a level eight technician if you are replacing the part where those vice grips are causing the issue, before doing the job that the customer requested you should approach the customer and let them know that hate these two hoses are paint which is causing the issue and you don’t need this part replaced and spent almost 3 $400. Now I understand the sales advisers are commission reps and they have to make their money but I spoke to the manager explain him the whole situation and the service manager was also in denial and said you can’t take the car until you pay explain him as a technician don’t you think he should’ve just approached me and told me this is what’s causing the issue you don’t need to replace the part I don’t mind paying that $250 but if I don’t need a park, replays, that’s in working condition because the hoses pinched then it’s waste of the technicians time and is waste of my time and my money. When I tried to talk to service advisor, he wouldn’t even talk and kept saying are you paying cash or card. I think as a service advisor and a professional mechanics, it’s their job to advise me and tell me hey mr/mrs customer, you came in to get this part replaced , we don’t think you need this part replaced because the there was a pair of pliers causing the issues. As a technician, he should’ve approached me before doing the job not after. I get it they work on commission but it’s not about making money all the time. Doing the right thing by the customer should also be considered. At the end of day you guys are the professionals and should’ve approached me before doing this job. The service manager was extremely rude and told me I had no option, but to pay in order to take the car. The service manager got all in my face, and in my way, like he was about to do some thing and I had to tell me to get out of my way. This type of behavior is unacceptable and should not be tolerated in Cusotmer service. As my background is in also customer service I think this is not and I am super disappointed at Pohanka honda. I was coming back next week to see Lamin and trade in my current accord for a 2023 accord. I think today’s experience definitely changed my mind. More

Always double check with another dealership before accepting service bill. They’ll add on services that you don’t need. Recently they told me I needed a transmission flush when I didn’t. Service tech accepting service bill. They’ll add on services that you don’t need. Recently they told me I needed a transmission flush when I didn’t. Service tech told me the transmission fluid is dirty when he didn’t even look at the fluid. (He admitted after I told him I had the fluid flush and changed 3 weeks ago) He originally told me he looked at the fluid and it was dirty. That was a lie. Martin Romero - very disrespectful and doesn’t have customer service. Waived me off. The manager, Ralph Dykes was too busy to help. He brushed off my complaint. Most of you just accept the service bill as is. You should not. Always double check. To add, they told a lady who drives a 2021 HRV not to use regular gas. Yikes. More

I had a very interesting experience recently at Pohanka Honda with the service manager Martin. I had work done that was covered by my extended warranty. I was told by the service rep Nelson that it was not Honda with the service manager Martin. I had work done that was covered by my extended warranty. I was told by the service rep Nelson that it was not covered. I called Honda Care to ensure it was covered and it was. Before I picked up my car I notified the service rep it was covered by Honda Care extended warranty. I still was asked to pay around 379.00 and some change when picking up my car. Which was supposed to be the difference that the warranty did not cover. I had no choice but to pay it. After I left the dealership I called Honda Care again and was told that diagnostic fee, parts and labor was all inclusive and payment had been rendered to the dealership. The dealership charged me almost the exact amount they were contracted for cost for these services. Essentially being paid twice. I wrote the service manager for a refund but got no immediate response. The service evaluation came before I received a refund. I wrote the truth about the rating of services I received. I did not know that the service manager had issued a refund because he did not respond until the next day via email. The next day I received a call from an irate service manager (Martin) asking why I wrote a bad evaluation. I told him it was well deserved and wrote before I had received a refund. He told me to change it. I told him I do not know how. He threatened me by telling me no one will ever service my car at this location ever again, he will make sure of it. I was very taken aback and upset about this incident. What are evaluations for, if not honest experiences. I made sure the dealership was made aware of his inappropriate actions. To call a customer and demand they change an unfavored evaluation and to be aggressive and threatening is unacceptable. This manager has knowledge of my home address, car make, model and tag number. How can I take my car back to this dealership and not worry about being overcharged for services or car being misdiagnosed or purposely sabotaged. With the exception of this incident, I have had many pleasant experiences. Usually with Delonte the customer rep. I have been a customer for many years and I am greatly disturbed and disappointed. More