Fowler Jeep of Boulder

I needed an oil change and my tires rotated plus I had a leak in one tire. I called 10 times during a whole week and asked them to call me back to see if I needed to schedule appointment or if I could just leak in one tire. I called 10 times during a whole week and asked them to call me back to see if I needed to schedule appointment or if I could just bring it in. They never called back I had to finally call the sales department to get someone to call me back at the dealership. Terrible service service since the dealership changed hands. More

Was GREAT when it was Pollard, but now that Fowler has taken over and the good employees have left. not so much. Vehicle went in for repairs but found many new damaged things after the repair. They talk a taken over and the good employees have left. not so much. Vehicle went in for repairs but found many new damaged things after the repair. They talk a good game, "Sorry, we'll make it right," but continually drop the ball. They dont really want to make it right. Go somewhere else, they only want your money. More

Bought a certified pre-owned jeep here, was promised it had the whole 150 point or whatever inspection. Get it home, there's still stickers from when it was a rental all over the vehicle, rental paperwo had the whole 150 point or whatever inspection. Get it home, there's still stickers from when it was a rental all over the vehicle, rental paperwork in it, sticker on the windshield from being a rental. Didn't do a xxxx thing with this inspection, as within 2 weeks the electrical system was all broken, within 12 months the tires needed to be replaced and shame on me for not checking the tires, but they had two different brands on there, so at some point they replaced tires but didn't bother to replace all of them. Good work. It even took them 2 months after purchase to actually put the car in their system for the warranty to show up! Next we bring in the vehicle because the stop/start light came on and we wanted to verify that it was the battery. Told them the USB port didn't work either and thought it was because of the battery problem. They said it would take 'hours to run diagnostics' and that we could come back that day, but since it was still under warranty we would probably only pay the deductible. Come back, they want $800 to replace both batteries as "they are now both bad and dangerous to drive" and to tell us to "try a different USB cable". $90 of that was to tell us to try the different cable, like seriously we didn't try that? We get the car back and don't have them do the work. I replace the stop/start battery myself for $110, and ask Napa to test the main battery. "It's got 100% charge and the CCA are all good". Even under new management this place is a huge scam and pretty sure there's a couple additional nicks/paint scrapes in the vehicle since we brought it in. More

John Slack and his managers, John and Paul H were a pleasure to work with. Honest, transparent, knowledgeable and fair. I was treated with respect and was able to test drive whatever vehicle I wanted a pleasure to work with. Honest, transparent, knowledgeable and fair. I was treated with respect and was able to test drive whatever vehicle I wanted and John S was able to answer every single question I had. If you are looking to restore faith in car dealerships, go to John S at Pollard and get top-tier service. Thanks to these guys I got my brand new Jeep, hassle-free, and he even let me save his contact so if I ever have a question about the car I can simply text/call him. I couldn’t recommended John enough. The man deserves the world because of how good he is at his job and making me a fully satisfied paying customer. I will remember this car buying experience forever, and I can only credit John Slack at Pollard for that. Thank you John! Go to John at Pollard if you are looking to buy a Jeep, I can personally guarantee you’re in good hands with him. More

They wrecked my vehicle and refuse to pay for the damage even though I have it in writing that they would repair. Turn and Burn. I bought my vehicle in February of 2019 from Pollard Jeep in Boulder, CO. even though I have it in writing that they would repair. Turn and Burn. I bought my vehicle in February of 2019 from Pollard Jeep in Boulder, CO. This was my first mistake. I had to make a separate payment two weeks after the purchase date. I called to give them my debit card info and thought all was well. The lady called me back several days later stating that she had wrote it on a piece of paper and somehow lost my credit card information and needed it again. She lost sensitive information. So I gave it to her again. A month down the road I go to license my car and pay for tags and title but the dmv could not find the info. Pollard had never sent it in because they never processed the payment. I had to buy an extension on my temp tags. I go in to make the payment (for the 3rd time) so I could register my car. There was a recall that needed to be attended to. In the process of fixing the recall they put a 2 inch scratch on the leather of the console which is what was being fixed. I had to bring it back in another day so they could order the part. By then, the electrical on my visor had just fallen out due to broken clips so I had them repair that as well. Minutes after driving off the visor fell out again. I bring it back this last time to have the visor fixed again and a complimentary detailing that came with the purchase of the vehicle. I was told to drop it off at 11am and it would be done by 5pm. I dropped it off at 11am and called at 530pm just before they closed to see the status. They hadnt even started. My vehicle sat there the entire day with no progress and they didnt bother to call to state that our car was going to be there over night (for a detailing). I told them Id be there in 15 min to pick up my vehicle and that I wanted a detailed list of what had been done in the 6-7 hours it had been there. They tried to do a quick wash of the outside of the vehicle while I was on my way to make it seem like they had done something. They pulled it up next to me dripping wet. While doing the quick wash, they put circular scratches all over the paint on the body and somehow ran the back fender into something and notched it up very badly causing thousands in damage. I hadnt noticed at this point because it was dark already. They offered to give us a loaner for the night so they could finish the work the next day. The next day they call us around 5:30pm (already dark at this point) to go pick up our vehicle. I thought this was fishy so I checked the inside/outside of my vehicle before leaving the lot. This is when I noticed the damage. I reported the damage to the manager before leaving the lot. He wants me to bring it in again in a couple of days for repairs and states that it is not going to be back up to 100% but theyll see what they can do. This car is less than a year old off the lot with me being the 1st owner. It has been damaged by the people we bought it from and theyre telling me that they'll see what they can do. I have filed a complaint with Jeep corporate, the Attorney General, the Colorado Auto Dealers Association, and I have also filed a police report. I'm just hoping to save anyone else from their incompetence. They've made what should be a milestone in ones life into a complete nightmare. Update: Refused to fix the damage all together. I filed a lawsuit and am waiting for the papers to be served. More

Jon is super friendly and honest. He’s very nice to work with and does his best to give you all of the information possible. with and does his best to give you all of the information possible. More

For the first time I had a genuinely good experience at a car dealership. Jon S. Just sat down with us and listened. He didn’t have to pressure because he actually heard what we were looking for and presente car dealership. Jon S. Just sat down with us and listened. He didn’t have to pressure because he actually heard what we were looking for and presented us with the car we really wanted before we even knew it. Paul P. then really bent over backwards to make it happen. In fact, both the wife and I drove away with new cars. These guys were great. My wife and I are both in hospitality service and we know genuine care when we see it. This is it. We’ll go back. We’ll send our loved ones and be secure they’ll be treated as well as we were. More