About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Pollard Jeep - Service Center

4.6

13 Lifetime Service Reviews

2360 30th St, Boulder, Colorado 80301

13 Reviews of Pollard Jeep - Service Center

Sort by Write a review
November 11, 2018

"Recall Check and Oil Change"

- Ellen18

Service was able to get me in right away without hesitation. When I have dealt with recalls in the past with other dealerships, they make you feel as you are a pain, this was not the case with Mike. He also offered to rotate my tires for no charge. I have already recommended Mike to my family.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Pollard Jeep responded

Thank you for sharing and thank you for choosing us for your service needs. We hope to see you again for your next service!

November 07, 2018

"Friendly reliable service always!"

- Corinne’s Jeep

Pollard Jeep in Boulder goes above and beyond to take care of my vehicle. I now bring my daughter’s vehicle there as well and it’s is not a Jeep product. They are friendly, reliable and fair. They go above and beyond to make sure I get the best service available.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Valladao
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Pollard Jeep responded

Thank you for the five-star review! We appreciate your feedback, and we're always happy to help you and take care of your Jeep. We look forward to serving you again in the future.

October 25, 2018

"Most Trustworthy Car Repair Place I Have Found!"

- Christina.baltzell@yahoo.com

I have been taking Jeep Grand Cherokee and Jeep Renegade in for service and oil changes for the last few years. They always do a great job, very knowledgeable people. They have always done a great job! They are fair and go above and beyond to make clients happy!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 27, 2018 -

Pollard Jeep responded

Hello, Thank you for choosing us to service your vehicles! You are a great customer, and it is always a pleasure having you. We appreciate your 5-stars, and we wish you all the best. Have a wonderful day!

October 24, 2018

"Eric the Shuttle Driver"

- KyleC

So I had my car worked on in the service department which can sometimes be a stressful and expensive experience. Eric was sent to pick me up yesterday afternoon and he truly changed my day for the better. Not only was he prompt and professional, he put a smile on my face and his positive attitude was contagious on the ride back to the dealership. This is the kind of guy you want to keep around and represent your brand. Who knows maybe he could be trained to be a salesman or service manager given some time. Thanks Eric for the outstanding service, I won't forget it.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric (driver), Josh (service manager)
Oct 25, 2018 -

Pollard Jeep responded

Thank you for taking the time to tell us about your experience! We're so glad your experience was pleasant thanks to Eric. We hope to see you again!

October 01, 2018

"Detailing"

- Dholtz

I recently brought my 2017 Jeep Compass in for an oil change. I recently had some minor surgery and haven't been able to get my girl as clean and fresh looking as I normally do. I was returned a car that looked and smelled brand spanking new! Everything was vacuumed, windows sparkled and she was absolutely perfect! I have had nothing but great service at Pollard, from the process of buying the car, routine service and even took a peek at her when someone bumped into her during a minor traffic incident! I have recommended the dealership to several people, and will continue to do so -- they are amazing!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 01, 2018 -

Pollard Jeep responded

Thank you for taking the time to leave us a positive review and rating! We are so glad to know that you chose us as your dealership to get your car serviced at. It is great that the car was returned to you as if it was brand new. We are also glad to know that all your other experiences with us have gone well, for example, buying a car, routine service, and examining your car after a minor traffic incident. We appreciate you recommending us and we hope that you will continue to visit us in the near future!

September 27, 2018

"Very happy with the service provided "

- Ron from Louisville

We had an issue with an Engine light that came on and they took care of it and also did an Oil Lube and Filter and Rotated the Tires Thanks for doing such a good job and Mike and Andy were great to work with.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 28, 2018 -

Pollard Jeep responded

Thank you for taking the time to leave us a five-star rating and great review! We are happy to know that we were able to help you service your vehicle and that Mike and Andy were so helpful. We appreciate your business and we hope that you will continue to visit us in the future! Have a good day!

September 23, 2018

"Extremely professonal and competent service! "

- Doc

Mr. Bob Valladao could not have been more friendly, courteous, understanding and capable in solving the challenges of repairing our "bear damaged" 2018 Jeep Grand Cherokee with only 1600 miles on it. My wife and I deeply appreciate Bob and his staff for helping us through this situation. Jim and Sally Kornberg

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Valladao
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike C
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 23, 2018 -

Pollard Jeep responded

Hello, We're so glad to see Bob was able to assist you with the repairs for your Jeep. Thank you so much for your amazing feedback about working with our team. Please let us know if we can serve you again!

November 13, 2017

"Water Pump/Coolant Problems"

- Bshapiro

I brought my 2013 Grand Cherokee to Pollard to be serviced approx 1 month ago and had my water pump replaced after it failed causing coolant to leak all over my engine bay. Pollard covered the expense as it was still under the power-train warranty. This past Saturday 11/11 while driving to Boulder I noticed the smell of coolant again and the Jeep starting to overheat. I immediately drove the car to Pollard and although the service department was closed, Min the pre-owned manager was kind enough to give me a loaner as I had just had the same issue w/ the jeep one month earlier. They called me first thing Monday morning and are working on diagnosing all the issues. The staff has been great and they seem to care about the customers. I would recommend this dealership to anyone in the Denver/Boulder metro area looking to buy or service their vehicle.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Min Pedersen
August 25, 2017

"Needs some customer service work!"

- JimmyB

Dropped my Grand Cherokee in for warranty work. Once in the service department it took a member of staff 8-10 minutes before I even got acknowledged....and I had to make the first move. Everytime you call the service department it seems to take an eternity before a member of staff answers. All this strikes me as this department is seriously understaffed. I think not offering a loaner car for a customer is cheap and tacky. Even when your $50k car is coming in for warranty work, something should be offered.....not an Enterprise vehicle on the customers dime! Outrageous! I witnessed a Pollard high level staff member argue with a customer about Chrysler not agreeing to pay for what the customer thought was a genuine warranty claim. This should have been done in an office, not in front of a bunch of other customers....simply poor management and customer service. After the warranty work was complete, the car was brought back to me dirty. No courtesy wash after being in the shop for 24 hours. Maybe its because I've dealt with Land Rover, Audi, and even Ford over the past few years that I've come to expect just a little bit of a higher class of customer service. I think Pollard has a lot homework to do on offering a better customer service experience. If it wasn't for warranty work, my Jeep wouldn't be going to Pollard at all. I would not buy, nor service any vehicle with them currently. I'm sorry that you have to leave unpleasant comments like this, but I think unless you do the dealership will continue thinking everything is ok. There is definitely room for improvement and with a couple of customer service modifications it would be a great place to visit.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Brian Berkhimer, Branad H, Kyle S
October 03, 2016

"Unprofessional Service Department Andy"

- Samantha78

Service.department is horrible!!! There were a bunch of things that happened, the gyst is they have extremely poor comminication skills and are pretty rude. I was having recall done and they reccomended i change my transmition fluid. I agreed to have the fluid changed and they returned my car 2 days late, and transmition fluid was leaking. Called them to resolve this and they were very apprehensive about apologizing. Go to Christian Brothers they do good work and they treat their customers appropriately.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andy
1
1 - 10 of 13 results