Porsche Austin

A recognizable difference!! I made my first visit to Porsche Central Austin over a year ago, and left with such trepidation due to my overall impression of the dealership. Fast I made my first visit to Porsche Central Austin over a year ago, and left with such trepidation due to my overall impression of the dealership. Fast forward to May 2017 with the dealer under new ownership my worries were put to rest. The professionalism of Thomas McCall (TR) and his team gave me the confidence to purchase a 2017 Panamera. I look forward to continuing to do business with Porsche of Central Austin and their great team! More

Unacceptable I bought a used 2006 Cayman S from Porsche Central Austin almost a year ago. I had a great purchasing experience, and I knew when I bought the car tha I bought a used 2006 Cayman S from Porsche Central Austin almost a year ago. I had a great purchasing experience, and I knew when I bought the car that it would need some work. The car and its issues are not the reason for the single star rating. I love my car and, as I said, anticipated having issues since it was 10 years old when I bought it. The dealership's service is the reason for the bad review. I had several bad experience and wasted thousands of dollars. Almost every time I wanted them to work on my car, I had to contact them multiple times before they'd respond. Once I scheduled an appointment with them over the phone. I showed up at the right time, but they told me that they couldn't help me because the appointment had been scheduled at an earlier time. I know this was only the result of a miscommunication, but I am sure that it was not on my end because the time that they told me the appointment was supposed to be was in the middle of my work day. Most recently, I took my car in because "check oil" kept popping up on the display and I kept hearing an unpleasant sound when I would start my car. I spent over $5,000.00 during this visit. They supposedly performed major maintenance and replaced my brakes. The "check oil" is still popping up on the display, and the sound when I start my car is even worse than before. I left a voicemail with my name, number, and a message requesting that they call me back. After about a week, they had still not returned my call, so I called a new Porsche specialist in Temple. He told me that he only charges $100 an hour, and he couldn't believe that they charged me that much money and didn't fix the problem. He said the issue should have been resolved during the major maintenance. There were several other issues, but I'm not going to spend more time writing them here. If you live north of Austin, go to Temple for Porsche services. If you live further south, go anywhere but Porsche Central Austin. More

Outstanding Staff I can not say enough about the helpful and friendly the staff at Porsche Central Austin are. I had the pleasure of working with this dealership recent I can not say enough about the helpful and friendly the staff at Porsche Central Austin are. I had the pleasure of working with this dealership recently and their customer service is second to none. Their staff, and Customer Experience manager specifically, went above and beyond to help meet my requests and truly made my experience one of the best I've had at a car dealer. Anyone looking at a Porsche in Austin area would be foolish to not stop in. More

Professional and a pleasure to work with Our Porsche purchase at Porsche Central Austin this week could not have been more straight forward and pleasant. Our sales associate, Mark Hakim, was Our Porsche purchase at Porsche Central Austin this week could not have been more straight forward and pleasant. Our sales associate, Mark Hakim, was very knowledgeable, friendly and helpful. This was overall the best car purchasing experience I've ever had. No pressure and a willingness to meet our needs. Mark clearly explained the functions of the car and taught us how to operate them. His follow up with us was appreciated. The finance Manager, Katy Love, was also a pleasure to work with and walked us through the various options available. We would recommend this dealership and these professionals to anyone considering a Porsche. More

Mark Hakim - A Terrific Salesman at Porsche Central Austin Mark Hakim, our sales person was warm, friendly knowledgeable and very personable! He was quite professional - from initial contact to delivery. We w Mark Hakim, our sales person was warm, friendly knowledgeable and very personable! He was quite professional - from initial contact to delivery. We went to the dealership to look at the Porsche Cayenne. We owned one in 2007- but a lot had changed since then... Mark was very up to date on the Porsche products and able to point out and demonstrate the newest features. Everyone else at the dealership that we came in contact with was very warm, friendly and helpful as well- including Mike in parts. He went out of his way to show us what products Porsche offers... Coty Mckee -in Finance- put all the paperwork together and completed everything in a very timely manner. He was very personable and professional! The vehicle was delivered to us in immaculate condition - and full of gas!! More

Came through for me Car I purchased had some issues, but the dealership took care of me and made it right after purchase even though the car didn't come with a warranty. Car I purchased had some issues, but the dealership took care of me and made it right after purchase even though the car didn't come with a warranty. More

Greay All good. Everyone was super friendly. Chase was awesome. Bailey is super helpful. We were greeted by mostly every employee while waiting. The service All good. Everyone was super friendly. Chase was awesome. Bailey is super helpful. We were greeted by mostly every employee while waiting. The service is a lot better than it was last year. More

Excellent customer service Our experience with Porsche Central Austin has been nothing but excellent. We have purchased 3 vehicles, new and used from Karrie Kirby and her knowle Our experience with Porsche Central Austin has been nothing but excellent. We have purchased 3 vehicles, new and used from Karrie Kirby and her knowledge of Porsche is unsurpassed. Our service representative, Richard Walker is very understanding and goes out of his way to help out and answer any questions or address any issues we have had in the past. Katy Love is very professional as well as friendly! More

Great Sales and Service The new owners have transform this dealership into a first-class operation . Whether you need sales or service go see the folks at Porsche Central Au The new owners have transform this dealership into a first-class operation . Whether you need sales or service go see the folks at Porsche Central Austin. More

I am a happy camper when it comes to serving my Porsche. Thanks for this follow-up message. I really do appreciate the service I gain from this dealership over the past 3-5 years. And, you may not recognize Thanks for this follow-up message. I really do appreciate the service I gain from this dealership over the past 3-5 years. And, you may not recognize me but, I am the guy that delivers fresh flowers to the front desk about every 2 weeks or so. Mr. Richard Walker, service dept., keeps close tabs on my car and, he and I have gained a close relationship since the new ownership of Porsche Austin last year. It is always my pleasure to bring the flowers to the reception desk and, many of the sales-persons recognize my appearance and always take the time to shake my hand with a greeting. I also sit on the Board of Directors with our local HCR-PCA club and try to boost every Porsche driver to join the club. It’s a great gig…. Thank you for reaching out to me here and, if there is anything I can say, or do, to benefit PA, please let me know. Sincerely, Ron Todd More