I brought my 2014 Hybrid Panamera in for a scheduled winter- summer tire rotation and was greeted by Hugo Eilenberg, the service advisor, as I stepped out of my car. He came out of the office when he saw me drive up and was prepared with the loaner vehicle and paperwork. Hugo did a walk around of my car and noted the sunroof seal was not seated exactly correctly and offered to get that fixed. I was a bit hesitant as it did not leak and who knew what would happen after they got into this, but I agreed.
As it turned out there was an issue resulting in me having to leave the car with them until the next day BUT when I picked it up the seal looked PERFECT, the car was washed and waxed including the tires being shined, and the work done was under warranty. This shows me the kind of caring attitude you want in a SERVICE organization. The shop foreman, Dave McDowell, also stopped by to say Hi and chat a bit about what he sees coming down the pike for new Porsches. These two guys, Hugo and Dave, are TOP NOTCH. I have dealt with them since buying the car at this dealership. They get 10 out of 10 from me. David G. USNA'75