Porsche Princeton - Service Center

My encounter with Matt at Porsche of Princeton Service left me deeply dissatisfied. In stark contrast to my previous service advisor, Dino, who consistently took the time to elucidate the nuances between left me deeply dissatisfied. In stark contrast to my previous service advisor, Dino, who consistently took the time to elucidate the nuances between essential and recommended services, Matt confidently asserted that the service he was proposing was standard for a 2-year interval. In response to my inquiry about the uniformity of these practices across dealerships, he reaffirmed his stance with a curt "yes." With a sense of trepidation, I entrusted my vehicle to their care, proceeding to work, where I decided to seek an alternative quote for a 2-year service from another Porsche dealer. The response I received was nothing short of astonishing: a mere oil change and cabin filter replacement were advised. Notably, they emphasized that brake flushes were recommended rather than obligatory, particularly given the mileage of my vehicle. Feeling undeniably deceived, I promptly conveyed my request to Matt to discontinue the service on my vehicle, a mere 40 minutes after relinquishing it to their care. Regrettably, his response was far from reassuring: "I can't, as the service is nearing its completion." This advisor zealously pushed for all recommended services, despite being well aware of their non-essential nature for my vehicle. Even when I beseeched him to reverse certain actions, such as the replacement of wipers, he asserted that it was too late, as they had already been exchanged, with the old ones now consigned to the trash. This entire episode has left me profoundly disheartened. While I acknowledge the costliness of Porsche maintenance, it is not the expense itself that causes discontent; rather, it is the perception of being exploited to boost the dealership's sales that truly sours the experience. Matt's actions have not only undermined my trust in Porsche of Princeton Service but have also left a lasting sense of disappointment in their approach to customer service. To compound my dismay, there was a disconcerting incident following the completion of the service. After I received my vehicle back, I noticed an unsettling shaking, while driving which had not been present before. When I brought this issue to Matt's attention, he proposed a rather unconventional remedy: they decided to take my car on a purported 35-mile test drive to, in his words, "ensure the tires were not causing the shaking." Astonishingly, the result of this test drive was the blame being laid squarely on my aftermarket wheels, which have been on the vehicle since day 2 after I took delivery, without any previous issues. This perplexing turn of events only further eroded my confidence in the service provided by Porsche of Princeton and left me questioning their competence and integrity. More

10 year service on my 2012 911 4GTS. Shawn identified the service items my car needed, provided me a loaner car, had his mechanic send a video of items that were checked, helped me iden Shawn identified the service items my car needed, provided me a loaner car, had his mechanic send a video of items that were checked, helped me identify the best tires for my car based on how I use my car, and had my car back to me as promised. I drive by several Porsche Dealers on my way to Princeton and will continue to do so. More

Matt Klimovich in Service had my car checked in and had 4 tires mounted and balanced while I waited. I was back on the road with my clean Macan, driving just like it was New! David tires mounted and balanced while I waited. I was back on the road with my clean Macan, driving just like it was New! David More

Dealer refused to include first included service and said they did not make enough on the car. I purchased the car new. I also brought the car in to repair the bent rim which they sold me insurance for, and they did not make enough on the car. I purchased the car new. I also brought the car in to repair the bent rim which they sold me insurance for, and because I would not agree to pay the $1200 service cost for the first service and asked them not to do the service they held my car 22 days to repair the wheel which another shop told me 1 hour to repair the bend. They did not provide a receipt or notify me when the car was done, nor wash the car that was sitting in their lot for 22 days. I have a complete email and text record of the many times I had to ask for status because they provided none to me. Sales was good, first time visiting service department and now I am using Monmouth Porsche for service. More

I gave my car for 20k service they didn't even had courtesy to clean the car. It was bad inside. My Ferrari dealer is 100 times better than Princeton Porsche! Sorry I am not going back. They used to courtesy to clean the car. It was bad inside. My Ferrari dealer is 100 times better than Princeton Porsche! Sorry I am not going back. They used to be good before the dealership was acquired by Manhattan Motorcars! More

We moved to Princeton Porsche some time ago and just purchased a custom ordered Cayenne that turned out awesome! As always, the entire experience was absolutely excellent. This is our sixth Porsche fo purchased a custom ordered Cayenne that turned out awesome! As always, the entire experience was absolutely excellent. This is our sixth Porsche for Princeton and we will be back again! I highly recommend this dealer, they are all super friendly and professional. More

On time and nice welcome always. They keep it professional go over what’s required quickly and put u back on the road. Scheduling process is good and their reminders! Thanks professional go over what’s required quickly and put u back on the road. Scheduling process is good and their reminders! Thanks More

I always take my car to Princeton Porsche Service. They provide excellent care for my 911 and Brett has always been outstanding and making sure that my car is completely taken care of to the highest standa provide excellent care for my 911 and Brett has always been outstanding and making sure that my car is completely taken care of to the highest standards before I get it back. No matter how little or big problem is, they can take care of it without a doubt. More