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Portsmouth Used Car Superstore

4.3

56 Lifetime Reviews

2219 Lafayette Road, Portsmouth, New Hampshire 03801 Directions
Sales: (800) 611-7845

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56 Reviews of Portsmouth Used Car Superstore

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December 13, 2011

"We were very pleased with the way things were handled...."

- octo

We were very pleased with the way things were handled. Pete made us feel like we were worth his time. Very friendly place to be. Things went smoother than we thought they would. Thank you Pete and all of you that helped out. No more headakes! Life is good again!

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Recommend Dealer
Yes
Employees Worked With
peter leonardi
November 09, 2011

"This was my first visit to this dealership. I received..."

- tporter1973

This was my first visit to this dealership. I received prompt service without high pressure. The guys all went out of their way to make this deal happen. I was impressed with the overall communication, service and professional behavior of everyone! Not only will I refer friends and family but I will be back for the same awesome experience!! This dealership goes beyond the extra mile to make a customer feel like they are important. They are fair in pricing and will work with you to make the best deal.

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Recommend Dealer
Yes
Employees Worked With
Rich, Gary and John
January 19, 2011

"Went on a car shopping trip with my dad and this was the..."

- cann978

Went on a car shopping trip with my dad and this was the first place we stopped. We said we want a Chevy and he showed us what he had, we decided his selection was good and he offered to bring a car from his other location for us which would take about 40 minutes. When we said ok, let's look around some more he said sure I will call you when it's here. He called us and of course it was being sold at that very moment. We said, alright well look around and see if there's anything else you might have for us. There was another vehicle that was just outside the price my father wanted to pay, so we told him we'd think about it. Stopped at a few more dealers and wow... the slimeball dealerships we stopped at really made us see how good it was there. In the end my father went over his price but was happy to do so as he was getting a great deal, at a great dealership and we left feeling good about the purchase. He's picking it up today, they even had a plow installed for us, and he couldn't be happier. Thanks guys

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Yes
Employees Worked With
John (Dealer)
May 07, 2010

"I gave 5's across the board for many reasons. The..."

- Bill151

I gave 5's across the board for many reasons. The customer service was great! The no haggle pricing beat the competition on the Internet and was just under Blue Book. There was no pressure to purchase anything and the follow up textbook perfect. There is a no hang up policy that drives me a little nuts because it makes saying goodbye seem awkward (dead space as they wait for you to hang up). Other than that the entire experience was much much better than I had anticipated. I've already recommended them to several family members and my wife and I will definitely check in there first when it's time to shop for another vehicle.

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Recommend Dealer
Yes
Employees Worked With
Erica Kinney, DJ Lopata, John Miele
April 27, 2010

"Shawn and I were pleased with our experience at..."

- srm51127

Shawn and I were pleased with our experience at Portsmouth Used Car Superstore. People seemed nice and helpful there. Shawn likes his car, Too! The price of this vehicle seemed very good compared to some other similar vehicles. I'm hoping that this vehicle will last him a long time and he'll continue to be happy with it several years from now.

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Yes
Employees Worked With
Peter and Allicia
February 15, 2010

"I guess I would only dont expect follow through with..."

- Djsmaagic

I guess I would only dont expect follow through with service. The only repair they did was a tire that kept losing air. And that repair was nothing to them. As far as that, I had to purchase another tire because the one they "repaired" needed to be repalced due to a small leak in that tire that whatever they did to repair was not able to hold air especially in the cold. That tire cost me over 130.00. I had a engine light come on shortly after purchase. The expected repair was over $300.00. I never would have expected that since the service dept knew of this light that they would charge me to repair it. It was shut off by a service tech but came on again and they insisted I had to pay for the repair of a car I had owned for a very short amount of time. I had to go through my family to find a mechanic who would repair it for much less. It was repaired for 149.00 instead of over $300.00 by this dealership. "As is" sales I do indeed understand, I sold cars for a living at one time, however, since your mechanic turned off the check engine light, stated it was a fuel imjector problem. I would expect more follow through on this. Dont turn off a light and let me drive my vehicle whe a problem still clearly exists. I spoke with the Service Dept., Management and it was very clear they had noo intention to repair it for less than the quote. I am a honorably discharged disabled veteran, money does not grow on trees for me. It was just too much. I depended on "Good Faith", At least that was the standard when I sold cars.

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Recommend Dealer
Yes
Employees Worked With
Dj and service Dept
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