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Potamkin Hyundai - Service Center

4.9

36 Lifetime Service Reviews

6200 NW 167th St, Miami Lakes, Florida 33014

36 Reviews of Potamkin Hyundai - Service Center

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August 06, 2018

"Vehicle Service"

- parker40

Mr.Arrufat helped me as quick as he could with professionalism and tact. He looked out for my best interests and got me in and out.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Arrufat
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 09, 2017

"Great Customer Service"

- arlene.eyre

Thank you Willie Perez for taking such good care of me. Your customer service is the best and I also want to thank Eric. I had forgotten I had paid for a part and Eric went out of his way to call me and let me know Potamkin Hyundai was refunding me the money for the part. Wow! Never had that happen. The young lady at the cashier desk is also great with handling customers. So Potamkin your staff is doing a great job of providing the best customer service!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Willie Perez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eric and I do not know his last name plus the cashier.
Nov 09, 2017 -

Potamkin Hyundai responded

Thank you for taking the time to leave us a review! We are thrilled to hear you had such a positive experience working with Willie and Eric. Everyone here at Potamkin Hyundai works hard to provide an excellent customer service experience for our customers. We look forward to working with you again soon!

July 28, 2017

"Thank you Willie Perez for great service"

- arlene.eyre

I brought my car in and had the pleasure of getting Willie as my advisor. Great customer service, professional, friendly and kept me informed about what was going on with the repairs. Had my car washed and vacuumed without asking me. My car is working so much better and glad to have brought it in to Potamkin Hyundai! Great customer service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Willie Perez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 31, 2017 -

Potamkin Hyundai responded

Thanks for the five-star review, Arlene! I'll be sure to pass along your kind words to Willie. We appreciate your business!

May 05, 2017

"A costumer for seven years and three vehicles."

- belo0676

Good job. Undiscused price a little akward, I feel that they overcharged me, but it is hard to proof and discussed. Other than that, everything was satisfactory I paid and went on with my life.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Willie Perez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alissa
May 05, 2017 -

Potamkin Hyundai responded

Thank you for the positive review! If you would like to discuss any concerns, feel free to reach out to me personally at 855-996-2939. Carlos Mercado

May 06, 2017 -

belo0676 responded

Dear Carlos, the first time I gave you thr oportunity to help me you let me down and Monica Katz was the one who helped me. I don't think I want to give you another chance to disappoint me.

January 07, 2017

"Great Service "

- LadyB@45

My experience on January 6 was one of the best service I experience. The service guy was friendly and he went over every detail about what was needed for the service on my car.

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Recommend Dealer
Yes
Employees Worked With
Miguel Rosario
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 10, 2017 -

Potamkin Hyundai responded

Thank you for the 5-star review and your kind words about our service department!

December 31, 2016

"Excellent Service!"

- Monica Kaatz

Willie Perez and the whole Service Department Team are always amazing! I had an issue with my Santa Fe and not only did they fix the issue, but Willie also cleaned my vehile. I will not go to any other dealership, Potamkin Hyundai is the best!

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Recommend Dealer
Yes
Employees Worked With
Willie Perez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 03, 2017 -

Potamkin Hyundai responded

Thank you for the 5-star review, Monica! We are glad to hear that our service department exceeded your expectations. We look forward to serving you again!

November 18, 2016

"Outstanding service"

- exigente

I was very satisfied with the sales man since I got my car three years ago. Since then all my visits have been for service. My service representative, Miguel is very dedicated. He always answers calls, is there on time, goes the extra mile to help with any need I might have as a customer. Always positive results.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Rosario
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 22, 2016 -

Potamkin Hyundai responded

Thank you for the five stars, we appreciate your loyalty to our dealership!

November 09, 2016

"Excellent "

- juli_camacho

Excellent service, great customer service, I will recommend Hyundai to all of my friends. A++++ and very comfortable place. Good price 😁, I will return for my next maintenance

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Arrufat
Nov 11, 2016 -

Potamkin Hyundai responded

Hi, Thanks for the 5 star rating! We are happy to hear your experience exceeded your expectations. Please do not hesitate to visit again soon!

September 30, 2016

"White Glove treatment"

- WestonCars

I was very pleasantly surprised with the level of professionalism received during my last service visit. Miguel Rosario is to Potamkin what Jose Fernandez (RIP) was to the Marlins. He is friendly, efficient and hits home runs. When picking up my vehicle not only was it washed, it was vacuum and tires dressed. The magic started at drop off. The staff makes a great team, I been a customer since 2014, this time I was really blown of the water. When I arrived to service, I realized I had forgotten my crutches (I had an knee surgery) and phone charger. Miguel's first concern was my well being. He helped me get to the Lobby and for me to wait there. While in the lobby I asked the wonderful cashier , if she had a phone charger I could borrow. Not only she lend me the charger, she also offered me to keep it for the day, and assisted me with the coffee - Five start white glove service service or what!!!! Miguel returned with the paper work and David the shuttle driver. Not only did David move my briefcase and lunch box from my car to the shuttle, he even offered me some crutches they had in storage. At the rental place he made sure I was attended and again moved the stuff from the shuttle to the loaner. With this quality of service the only thing missing are the white gloves!!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Rosario
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : David shuttle
September 19, 2016

"Excellent service "

- E. Lainez

I took my car for regular maintenance service and everything was handled in a professional manner by the service advisor Mr. Franklin Arrufat. I was impressed with his knowledge of the product as well as his professionalism.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Arrufat
Sep 23, 2016 -

Potamkin Hyundai responded

Thank you for the five stars and kind words about Franklin, he was happy to help!

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