AVOID THIS PLACE AT ALL COSTS! If I could give them 0 stars I would. I was experiencing erratic oil pressure and a check engine light in my truck. I dropped it off on a Friday morning. I get called telling me I need a new oil pressure sensor and the harness needs "repaired." Although this sounded bogus, I agreed to the work. My mistake. I started the truck Saturday morning to a check engine light and low oil pressure. That proved to be a $513 waste of money. I went back to speak with Charles Six who informed me that they would look at the truck first thing Monday morning. Monday I drop the truck off and thus begins the game this dealership likes to play. The truck then goes under warranty work. From this point on I receive no updates unless I call or make personal visits. It took them multiple days to discover that the oil pump had gone bad and that the connecting rod bearings needed replaced. This could have been done in a day at any other shop. They also inform me that there is metal of all sizes in the oil pan, but they assure me that "IF" the oil filter did its job that no other damage was done. They also said they wouldn't tear it down as it wasn't necessary. Really? Any metal in a motor is sign for concern. It then took over a week to get the parts necessary to "fix" my issue. OVER A WEEK! I could have ordered the parts myself and delivered them in person in much less time. All the while, I'm being told that they are working on my truck and it will be done soon. This was a lie. At the beginning of the second week they tell me the truck will be done Tuesday. Then on Tuesday, it magically becomes Wednesday, then Thursday, followed by Friday. They had my vehicle for 12 days on a repair that could have been done in 5 or less by a more competent shop. Unfortunately, I was stuck working with these idiots thanks to the warranty. During this whole process the dealer ignored calls from the GM Senior Representative who was helping me. We know this as she attempted to call, told me that Mike Swain wasn't available, yet I was standing right in front of him while he laughed and joked with the other employees. Every time the senior representative tried to call Mike Swain or Charles Six they refused to answer. Messages were also never returned to the representative as well as any information she received was from me. We had to block our phone number just to get someone to answer as they screen their calls. We watched the secretary do this numerous times while at this dealer. They even hung up on me once when I asked to speak to Charles Six, who happened to be standing by the phone at the time, which was confirmed by Mike Swain and a click as the phone was hung up. These guys are cowards who are afraid to do their job and have absolutely no customer service skills. Premier Chevy should enroll these guys in one of the many customer service courses that are offered around the country. They have a lot to learn. They even threatened to make the repair take longer as we became more persistent about wanting the vehicle back. Seriously? Threatening to make the repair take longer! NOW THAT IS CUSTOMER SERVICE. This process led to the exchange of some profanity, but when you're driven to the level of frustration we had to deal with, what do you have left. GM proved to be useless as well as they let this continue. They stated that there is nothing they could do. I guess this is how they want their brand to be portrayed. GM even refused to repay me for the useless $513, because "I authorized the repair." This dealership takes the cake for the absolute worst, and most frustrating one I've ever dealt with. Mike Swain and Charles Six are UNPROFESSIONAL, RUDE, and above all, COWARDS! Do your jobs! This experience led me to purchase a Ram truck. I had the vehicle for less than 24 hours before I kissed it and GM goodbye. My family has had numerous Dodge and Chrysler vehicles and we have never been treated anywhere near this poorly, ever. I will never go back, and I will never own another GM vehicle!