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Premier Ford Lincoln - Service Center

1.4

21 Lifetime Service Reviews

5001 Glenwood Rd., Brooklyn, New York 11234

21 Reviews of Premier Ford Lincoln - Service Center

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November 12, 2018

"Good work at a fair price"

- Barry K

Always treated well with a friendly knowledgeable staff. Work is performed promptly and professionally. Also if needed the staff will help with transportation to and from service area.

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Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Gawasnty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Winston Robinson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marty Sparber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Benton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 14, 2018

"Dishonest Management and Staff"

- Kerwyn86

The reason most people don't trust mechanics is because of places like this: my AC stopped work, so I took it to get it repaired--I am a licensed Refrigeration Engineers, of course they do not know that. I checked my system prior to taking it to the shop and determined that the compressor seized. The mechanic in the service department also determined that the compressor seized, but he concluded that it seized because the condenser was damaged as a result of a car accident. WHAT!!? And to resolve the issue I had to replace the condenser, compressor, and filter dryer for a grand total in excess of $2500. I have a warranty on my vehicle but because I "got in a accident" the parts are not covered, only mechanical failure is covered. I was NEVER in an accident and the condenser is not damaged!! These people are crooks, any repairs done here you will be robbed--especially if you do not know better. The manager claimed he saw the damage to the condenser, but could not provide a picture because everything was already back in place from the assessment--this tells me that the thieving culture is from the top down. Stay far away from this place and these dishonest people.

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Recommend Dealer
No
Employees Worked With
Winston Robinson
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 18, 2018

"Lacking.."

- Customer123

The service department is lacking in professional courtesy and experience. High labor. Winston and manager not very helpful. Overall, the customer service is the area that needs the most help.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Winston Robinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 07, 2018

"Total waste"

- MKX owner

Went with an appointment but when I got there they refused to service my car because I didn't get it there. When I asked to speak with the service manager I was rudely dismissed. He was a total unprofessional pompous xxx. Do yourself a favor--- DO NOT FREQUENT THIS ESTABLISHMENT. They are total jerks.

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Recommend Dealer
No
Employees Worked With
Frank - service manager
October 07, 2017

"Not a pleasant experience "

- Kenny Dibono

They will tell you a claim has to be submitted to know if the repair is covered under warranty, they will tell you the repair should be covered: If it's not covered you ( the sucker ) will pay us $200 regardless, The repair will not be covered, they will tell you it's $700 for repair you don't need, but if you get repair the $200 will be deducted from repair you don't need: Called Ford customer care and you wanna talk about useless, they agreed I was getting screwed by these lowlifes and recommended I get a second opinion, which would be another $200! What a joke. You're been warned.

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Recommend Dealer
No
Employees Worked With
Winston Robinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 25, 2017

"Nasty SOB's"

- JoeGood

Nasty personnel refusing to service my vehicle since last year. Because I did not lease it from them. I called the main ford headquarters and was told to bring it to Bay Ridge Ford because this was a rogue dealership.Bay Ridge Ford is now owned by the bank they told me and Are in transition and cannot offer loaner cars.Will never lease a Ford car again!! Stay away!

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Recommend Dealer
No
Employees Worked With
Marty Sparber
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 12, 2017

"REFUSING SERVICE JUST BECAUSE CAR WASNT PURCHASED THERE"

- mendy zee

REFUSED SERVICE!!! if it will be a zero star I would have given it, just finished making my police reports on this dealership, I have an issue with my vehicle that I purchased less than two years ago from another dealership I've called them up to make an appointment, they told me to come in, I drove down a half hour to the dealership they took my car and started feeling out all the paperwork and then they asked me if I purchased the vehicle over there, the second I said no he jumped out of his chair said we do not have any appointments, he called in the manager the manager starter vebaly abusing me screaming you guys are morons, and he threw me out of the place I felt threatened felt like The Godfather movie I was surrounded by his coworkers I left and made a police report and made a ford negative review report, and will be contacting a lawyer. be aware stay away

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Recommend Dealer
No
Employees Worked With
Frank (at least that's what he told me )
May 28, 2017

"Mechanics refused to fix"

- FUFord

I guess one more bad review will not bother this team one bit. I took my lovely little grey escape to them to fix just the water pump. Just the water pump, because it was under warranty. And they refused after a week of holding my little grey baby HOSTAGE. Just to be told not only did they not do the work but they didn't feel like they should because it would break again. I understand dodging work and lazy performance. But above and beyond doing nothing. I just don't understand. Shame on you and your inability to get the job done.

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Recommend Dealer
No
Employees Worked With
Vlad
May 23, 2017

"Untrustworthy, liar , and Useless"

- Momaz10

Lies after lies I would never use there services again. They want your money and can't complete the job. He said the parts don't exist and another company got it. Useless

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Recommend Dealer
No
Employees Worked With
March 27, 2017

"Reckless, unprofessional, constant lies, and very crooked"

- Airvng

I Dropped off my car on 3/17/17 and was told I would received my car on 3/20/17. I came to have the heated/cool seats repaired (which was still under warranty) they suggested I also get a 50,000 miles oil change since I just hit the 50,000 mark which included inspection of tires and suspension rather than a normal oil change which I agreed too (a more expensive option). My car wasn't ready which was much of a big deal; however, I called the service department daily from 3/20-3/25 and was told different things daily in regards to my car. I was told either "It will Be ready today we just got the parts", "were fixing it as we speak" or "we'll call you right back". The car wasn't ready either day nor did I receive a call back. I didn't receive my car until on 3/27/17. After I called and express my frustration, where it was finally admitted to me the parts where finally coming in that (3/37/17) and it would be only a 20 min job. I was called about 1.5 hrs. Later to pick up my car. Initially when given a quote over the phone I was told the complete total was roughly $800, I was told to confirm the repairs with the last 4 digits of my social security number which was done; upon picking up my car I was now told the total was roughly over a $1000. When asked about this issue I received no rational explanation, when I tried to find some understanding and dispute the matter I was "told I'm not arguing with you". When my car was received there was a low tire pressure alert signaling on the car. In regard to the low tire press before leaving the dealership I expressed this issue and was told to drive the car about 1 mile and the issue would go away if not to call Back. I called back as soon an I got home a number of times, but was constantly put on hold, or sent to voicemail. Upon inspection of my car I noticed the rear passenger side tire was slight deflated. Since my calls weren't returned or answered I headed back to the dealership Also upon inspection of the tires and my car as a whole there were scratches on both of the car. Once I immediately returned I asked for the deflated tire to be inspected, which was shown to me, and I had tired rot on that tire. I asked how could something like this go unnoticed if the tires were inspected and rotated which I was told by the manager "that’s what I would like to know". The manager spoke to the mechanic who worked on the car and then claimed he called the union to make a complaint; however he only spoke to him and never even picked up a phone. I was told a need 4 new tires (which of course they suggested the most expensive tires). Although I was worried about my safety due to the condition of my tires I declined to have them changed there due to the negligence and not being trustworthy. I rather spend my money elsewhere. By not properly inspecting my tires, but indicating on the repair forms everything was ok my safety and life was put in danger due to their negligence and irresponsibly. Luckily I went back to have the tired inspected to find out its true condition. In regards to the scratches I ask them to provide their copy of the car inspection form of my car when the car was first brought in, which they wouldn't comply. I was told to go home and bring back my copy. While heading back home for the 2nd time I called Lincoln customer service to file a complaint, which they called the dealership and customer service asked me to return back to have the issue fixed. Upon my arrival they magically found their copy wish leaves me to think that they sent me home probably hoping I wouldn't return, or couldn't find my copy. They finally admitted that the Lift may have caused some of the scratches on one side, but denied the other scratches although the inspect slip showed no damage previously on the car in those spots. A weak attempt was made with a moist cloth to buff out the scratches, which barely did anything. I've been coming to this dealership since my purchase of the car in 2013 and the quality has been declining each visit; however this visit (my last and final visit) was one of if not the worst customer service experience I’ve ever had. I feel cheated and disrespected.

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Customer Service
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Recommend Dealer
No
Employees Worked With
Ahmed Gawasnty
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Not sure of the managers name, his name was never given to me.
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