About Us
Copyright 2019 DR Media Holdings, LLC
Search
Back

Premier Ford Lincoln - Service Center

1.7

22 Lifetime Service Reviews

5001 Glenwood Rd., Brooklyn, New York 11234

22 Reviews of Premier Ford Lincoln - Service Center

Sort by Write a review
December 04, 2018

"Marty Does His Thing"

- Big Cloak

Marty personalizes my visits there. I never feel like just another customer. Kudos Marty to being an EXCELLENT customer-friensly rep. I moved to Yonkers in June and I STILL come to Brooklyn for service...a testament of their quality and the customer loyalty they've earned.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Gawasnty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marty Sparber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nat Jessie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Chalom
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 12, 2018

"Good work at a fair price"

- Barry K

Always treated well with a friendly knowledgeable staff. Work is performed promptly and professionally. Also if needed the staff will help with transportation to and from service area.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Gawasnty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Winston Robinson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marty Sparber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Benton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 14, 2018

"Dishonest Management and Staff"

- Kerwyn86

The reason most people don't trust mechanics is because of places like this: my AC stopped work, so I took it to get it repaired--I am a licensed Refrigeration Engineers, of course they do not know that. I checked my system prior to taking it to the shop and determined that the compressor seized. The mechanic in the service department also determined that the compressor seized, but he concluded that it seized because the condenser was damaged as a result of a car accident. WHAT!!? And to resolve the issue I had to replace the condenser, compressor, and filter dryer for a grand total in excess of $2500. I have a warranty on my vehicle but because I "got in a accident" the parts are not covered, only mechanical failure is covered. I was NEVER in an accident and the condenser is not damaged!! These people are crooks, any repairs done here you will be robbed--especially if you do not know better. The manager claimed he saw the damage to the condenser, but could not provide a picture because everything was already back in place from the assessment--this tells me that the thieving culture is from the top down. Stay far away from this place and these dishonest people.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Winston Robinson
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 18, 2018

"Lacking.."

- Customer123

The service department is lacking in professional courtesy and experience. High labor. Winston and manager not very helpful. Overall, the customer service is the area that needs the most help.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Winston Robinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 07, 2018

"Total waste"

- MKX owner

Went with an appointment but when I got there they refused to service my car because I didn't get it there. When I asked to speak with the service manager I was rudely dismissed. He was a total unprofessional pompous xxx. Do yourself a favor--- DO NOT FREQUENT THIS ESTABLISHMENT. They are total jerks.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Frank - service manager
October 07, 2017

"Not a pleasant experience "

- Kenny Dibono

They will tell you a claim has to be submitted to know if the repair is covered under warranty, they will tell you the repair should be covered: If it's not covered you ( the sucker ) will pay us $200 regardless, The repair will not be covered, they will tell you it's $700 for repair you don't need, but if you get repair the $200 will be deducted from repair you don't need: Called Ford customer care and you wanna talk about useless, they agreed I was getting screwed by these lowlifes and recommended I get a second opinion, which would be another $200! What a joke. You're been warned.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Winston Robinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 25, 2017

"Nasty SOB's"

- JoeGood

Nasty personnel refusing to service my vehicle since last year. Because I did not lease it from them. I called the main ford headquarters and was told to bring it to Bay Ridge Ford because this was a rogue dealership.Bay Ridge Ford is now owned by the bank they told me and Are in transition and cannot offer loaner cars.Will never lease a Ford car again!! Stay away!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Marty Sparber
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 12, 2017

"REFUSING SERVICE JUST BECAUSE CAR WASNT PURCHASED THERE"

- mendy zee

REFUSED SERVICE!!! if it will be a zero star I would have given it, just finished making my police reports on this dealership, I have an issue with my vehicle that I purchased less than two years ago from another dealership I've called them up to make an appointment, they told me to come in, I drove down a half hour to the dealership they took my car and started feeling out all the paperwork and then they asked me if I purchased the vehicle over there, the second I said no he jumped out of his chair said we do not have any appointments, he called in the manager the manager starter vebaly abusing me screaming you guys are morons, and he threw me out of the place I felt threatened felt like The Godfather movie I was surrounded by his coworkers I left and made a police report and made a ford negative review report, and will be contacting a lawyer. be aware stay away

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Frank (at least that's what he told me )
May 28, 2017

"Mechanics refused to fix"

- FUFord

I guess one more bad review will not bother this team one bit. I took my lovely little grey escape to them to fix just the water pump. Just the water pump, because it was under warranty. And they refused after a week of holding my little grey baby HOSTAGE. Just to be told not only did they not do the work but they didn't feel like they should because it would break again. I understand dodging work and lazy performance. But above and beyond doing nothing. I just don't understand. Shame on you and your inability to get the job done.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Vlad
May 23, 2017

"Untrustworthy, liar , and Useless"

- Momaz10

Lies after lies I would never use there services again. They want your money and can't complete the job. He said the parts don't exist and another company got it. Useless

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
1
1 - 10 of 22 results