Long Review Here, but the TL;DR: I dealt with an incredibly rude; high-pressure salesperson who insulted my intelligence and didn't follow COVID protocols. Also, the place didn't have the car I was scheduled to drive, even with the understanding that it would be there to test.
By far, this was the worst experience I've ever had a car dealership. The person who scheduled the test drive was super nice and understandable. Unfortunately, she was not the person I got as a representative.
I got someone who, immediately after sitting down, asked me if I was going to be driving away in a new car today. I politely told him I was just wanting a test drive, but I was very interested in a Mazda3 they had and if it all checked out, I'd definitely buy it and give him the sale. His disposition immediately changed to him being angry and
I told him I needed to talk it over with my girlfriend (who he would repeatedly refer to as "My girl" as the conversation went on) because we're on a tight budget. He would jump back and forth between "This is Black Friday - our deals are crazy right now. You don't want a deal!?" and "Do you really need to talk it over with your girl?" It didn't matter how many times I said no, he'd go back to it.
After a few go-rounds, he gave up and said "Okay, let's check out the car." We find it on the site and he tells me he's going to get the keys. He goes into I assume the managers office where salespeople are constantly going into, taking off their masks, talking and then coming back out on the floor. Don't be fooled by the mask restrictions, they don't really care to follow that.
He comes back and tells me that they don't have the car I was scheduled to test drive, despite that being specified with the schedule person that it was the sole reason I was coming to this dealership (If you're going, which I don't suggest, be sure the vehicle will be there).
To make it worth my time, I test drive a different car, which was fine. I drove it for about 10 minutes to get a good feel for it and drove it back.
When I arrived, the salesperson was outside, in close proximity with several other employees, all maskless. He yells at me "With all that time you took, I thought you were picking up your girl so we could make a deal."
He then asked me to rate the car out of 10 and I say a 6 or 7. He replied "You took that long to drive it and it's just a 6 or a 7?" Once again, this was not the car I was interested in getting. I just wanted to test drive something because I had already driven 40 minutes for a car that wasn't there.
Once he knows he's not getting a deal, he gets mad, pulls down his mask about two feet away from me and says: "Next time you come here, you better do your research. You better bring your girl and you better be ready to know what you want to buy." I ask him if the dealership will be ready to have the car I was supposed to drive. He took the keys and walked away.
It was the most insulting sales experience I've ever had and I've dealt with awful people. By far, the most unprepared and unprofessional dealership I've ever visited. If you care for your health, money or general sense of self, go somewhere else.