I had a wonderful experience working with our salesperson Sean Gadar. I knew what I wanted when I went in and Sean didn't waste my time with other options. He was helpful and efficient.
A note about the dealership: Be aware of the additional fees that are automatically added to your purchase. Things like VIN Etching, Nitrogen Tire Service, and Wheel Locks are optional and you do not have to pay for these. The dealer does disclose them to you but you have to request to have them removed. This method of adding items to increase profit is bordering on unethical. Consumers should be sold these items in person or they should be added to the sticker price of the car. This is a form of bate and switch.
The wheel locks ($75) were already on the vehicle and the General Sales Manager, David Taylor, told me that he was not going to take them off as it would cost them more then it was worth with labor and restocking fees. I understand the dealership has had issues in the past with wheel theft and the owner of the dealership requires locks to prevent this from happening. I feel that if that is the case, it should be worked into the sticker price and not a separate line item. David told me "that it is like side view mirrors, these are apart of the car and we would not take them off to lower the price." I didn't like this response as side view mirrors come when the car is manufactured and are worked into the sticker price of the car. Wheel locks were equipment added after the dealer received the trade-in and are listed as a sperate line item in Additional Fees.
Secondly, I negotiated a lower price over the phone with the salesperson. I was told they would lower the price by $500 but when I got to the dealership, it was only lowered by $400. It was their word against mine and they were not budging. This was a miscommunication somewhere between David's mouth and my ears. I do not fault anyone for this but it reinforces the fact that all offers should be made in writing so that there is no miscommunication.
In the end, I asked for either the locks fee to be removed or the asking price of the car to be lowered. David lowered the asking price by $100 and I was comfortable with that. $75 is not much money in the end but for me, it was about what is right and wrong.