Prestige Lexus of Ramsey

Sold my car to Prestige used cars all was ok until it was time to get my check I was told to come in Monday just 2 days after the sale. I called to verify the check was there and I could stop by I was told time to get my check I was told to come in Monday just 2 days after the sale. I called to verify the check was there and I could stop by I was told I had to leave a message and I did, not just one message but Eleven detailed messages over 5 days. NOT ONE REPLY Zero Natta. The manager said (oh well) We will never go back More

We are happy with our purchase from Prestige Lexus of Ramsey. R Morales was helpful throughout the transaction process, thank you so much. Ramsey. R Morales was helpful throughout the transaction process, thank you so much. More

I purchased a new Nx premium in December. Vincent Calautti is my technical person for my navigation. He is a genius and I would not know how work my navigation without him. He has the p Vincent Calautti is my technical person for my navigation. He is a genius and I would not know how work my navigation without him. He has the patience to keep working with the customer and offered to have me call him at anytime also to set up an appointment to personally see him which I did on New Years Day which the dealership was open for car sales. He is knowledgeable on all the requirements the manufacturer recommends for the best possible performance besides the programing of the computer. You are very fortunate to have him because a customer like me needs his help. Thank you David More

I purchased a new Lexus Nx from Prestige lexus. I have bought all my cars from prestige. Jorge Reinoso has always been my service consultant. He is in my opinion the most satisfying and conscientio I have bought all my cars from prestige. Jorge Reinoso has always been my service consultant. He is in my opinion the most satisfying and conscientious employee I ever came in contact with. I never received a review from your dealership on the new car I picked up a week ago. Thank you David More

My experience was great! Steve Glenwick was very helpful and made the process super easy! I definitely recommend Lexus of Ramsey. Great experience Steve Glenwick was very helpful and made the process super easy! I definitely recommend Lexus of Ramsey. Great experience More

The salesperson was very rude and unhelpful. I would not recommend this dealership to any future Lexus buyers. I would not recommend this dealership to any future Lexus buyers. More

Looking at used Lexus RX. Asked what was there best price. After few days they raised the price $1,479, and then it was reported there were three accidents on carfax, not two Asked what was there best price. After few days they raised the price $1,479, and then it was reported there were three accidents on carfax, not two as the report that I received from the dealership. Now it's being sold through Driveway.com. More

AVOID this company - They put my three toddlers at risk for months, telling us they had cleaned out a mold issue caused by a leak in the sun roof of our vehicle (purchased from Prestige). Beyond disappo for months, telling us they had cleaned out a mold issue caused by a leak in the sun roof of our vehicle (purchased from Prestige). Beyond disappointing dealership and service. We purchased our Lexus GX from Prestige about five years ago and have been loyal customers, despite the sales team never feeling like they were doing all the work the way they said they did. The sun roof in our car developed a leak a few months ago that caused a mold issue. Our insurance company helped us through the process and even went onsite to Prestige to oversee the work at one point. They too felt that the service was extremely lacking, but we all held out the belief they were true to their word and fixed the issues. We had to take the car back last week as it still smelled very strongly of mold, an issue the service rep said was not mold, but was chemicals they had to use to clean it (5 months ago). Their solution was to just keep the windows down at night in our garage. Even our insurance adjuster agreed this was crazy. Tuesday the insurance adjuster went back to the dealership (where the car was) and confirmed it was in fact mold and the service team had not only fallen short of what they said they would do to repair the damage, but caused ever bigger issues rendering it completely unusable. They totaled the car out, something that never should or would have had to happen if Prestige had done the real work needed. I am not someone who takes the time to write a review, but feel like the public should be warned to avoid this dealership. More

Great customer service, from the mechanic himself to the receptionist. With refreshments and complimentary car wash receptionist. With refreshments and complimentary car wash More

Thanks Peter Garcia for showing me and taking me test driving a few cars yesterday. I have more clarity to make a better decision now. I appreciate very much your professionalism, car knowledge and pl driving a few cars yesterday. I have more clarity to make a better decision now. I appreciate very much your professionalism, car knowledge and pleasant personality. It was a pleasure! I have homework to do now. More