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Lexus of Orange County

Middletown, NY

Overview
Employees
Reviews
Vehicles
4.7
1,457 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers. Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
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3496 Route 6

Middletown, NY

10940

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Showing 1,457 reviews

March 12, 2024

Mark was very helpful and explained the process as it went along very clearly. I was also in a bit of a rush to get back home to CT and he did his best to get me out with my new vehicle expediently! More

by alb7182
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Feldman
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Mar 12, 2024 -

Lexus of Orange County responded

We understand our customers' time is valuable and that it's also important they have all the necessary information to feel confident in their purchasing decision. It's great to hear Mark was able to help you find your vehicle match and have you back on the road in an expedient manner, and he'll appreciate the commendations. Thank you for your feedback and for making the trip to visit us here at Lexus of Orange County - it means a lot to us that you were willing to make the drive to work with our team. Travel safe, enjoy the road and reach out to us if we can help with anything else in the future.

Helpful
December 08, 2023

My first interaction with Lexus of Orange County We dealt with Sean as we inquired about a specific lexus for slae. He contacted us by phone and email and set up an appointment. We had a great experience wi More

by mclax5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Devlin
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Dec 11, 2023 -

Lexus of Orange County responded

Thank you for your business and critical feedback. Sean will be proud to hear your experience working together was exemplary and your compliments are appreciated. We're dedicated to providing you the same great support throughout your vehicle ownership and ask you to reach out for assistance if ever there is need. Regarding the valuation of your trade-in, we will discuss your concerns internally, as we want to always ensure our valued customers are receiving the best deal possible. Travel safe and we hope you'll consider us again for your automotive needs.

Helpful
December 05, 2023

This was my second GX460 I got from Lexus of Orange County. Stephen and Mike were once again an absolute pleasure to deal with! From my first email inquiry to the final delivery the complete process More

by John R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Lexus of Orange County responded

Earning Lexus of Orange County clients for life is a core objective of ours, John, and having a second opportunity to work with you brings us pride. Thank you for your time, business and kind feedback. Stephen, Mike and the team will be thrilled to hear your experience was thoroughly smooth and pleasant. And that they earned your commendations through knowledgeable, professional and friendly guidance. Travel safe, enjoy the road and we'll see you again next visit.

Helpful
November 12, 2023

Stephen and his manager David were the best car buying experience my husband I have had. They went above and beyond to make us happy and make our car purchase as smooth as possible. I would highly recomm More

by chiaravan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Lexus of Orange County responded

Hi Chiaravan! We're so glad to know that our team at Lexus of Orange County provided you with the best car buying experience! It's great to see your recommendation and we appreciate it. Enjoy your new vehicle!

Helpful
October 18, 2023

Terrible dealer. ..makes a second attempt to reach out to me only to repeat the same garbage making it seem your cat is not worth what th internet says they are lying. More

by Steveboy2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rebecca Cohen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Berkowitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Govaia Larcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jaloudi
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Lexus of Orange County responded

We're sad to read about your experience. We strive for transparency and honesty in all of our dealings, so it's concerning to see we've left the wrong impression. Your feedback is important as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. David Lewis - General Manager - davidlewis@lexusorangecounty.com

Oct 20, 2023 -

Steveboy2004 responded

Your sales manager is scaming people from alot of money..he is offering me 20k for my trade when my car has been valued as high as 28k. This is ridiculous they took all that time and knew about my situation with buying 2 cars from presitige lexus and 3 from prestige toyota and also selling my truck very cheap for 39k to you guys last year and get the lowest offer ive seen on the market from over 100 dealers which is insane.my car retails at 28k and he is saying 20k that's wild..the tires are great I just paid 1500 for brakes and rotors from you guys and all services done..why 8k less then market but sell me your truck in terrible condition for over retail. That's wild

Oct 21, 2023 -

Lexus of Orange County responded

Steve, Your truck was sold to us and you were given the best value for it based off the tools and software available to us. We feel as though we offered a fair number despite what you believe others would pay. We wish you the best moving forward.

Oct 21, 2023 -

Steveboy2004 responded

I can post all my recipets public and show how much you people are scammers...cars worth 28k you offered 20k..your crooks...shame on you...your company has no integrity ..i will go public and show the value and sale and show the world how much your scammers

Helpful
September 07, 2023

3 day delay in responding to my online request. Once they responded, the dealership played the bait and switch game and kept me waiting overnight for a price on my trade-in. Josh kept saying he h More

by Lori
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Josh
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Sep 07, 2023 -

Lexus of Orange County responded

Hello Lori, Thank you for your initial inquiry! We were lucky enough to have a 2023 Lexus RX350 Hybrid in stock that you were interested in. You requested that we give you a price on your trade in, despite us never seeing the vehicle we agreed to give you an offer on your trade-in which has close to 100k miles and had an accident reported to carfax. we offered you $10,000 because that is what we feel the market dictates. however, you were not budging off of the value that you wanted which was $15,000.00. I'm not sure why you are upset with us, we made you an offer, you did not like the offer. We are not willing to spend $15,00.00 for your vehicle. We offered MSRP with no additional mark up on our vehicle . Just because we did not accept your terms does not make a dealership sleazy. there was no bait and switch, you could've have purchased our car at any time, we just didn't come to agreeable terms on your trade in. If you have any questions , please feel free to call me to talk further. Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County

Sep 07, 2023 -

Lori responded

You have misunderstood my displeasure with the dealership. Friday afternoon of Labor Day weekend (day 3 from my submittal request), Josh phoned and informed me a car was going to be delivered that day. He told me he expected the MSRP would be lowered between $1,500-$2,000 because the car had about 3,000 miles on it (it actually had 4,770). I sent pictures, VIN, etc. to him of my trade. My car was appraised that afternoon, but the $10K offer was never sent to me that afternoon. Josh called me from the road that evening and told me he had the offer on his desk, but the sales manager had not decided what the amount of the discounted MSRP would be yet. It was then that I asked Josh if we were in the same ballpark. He said he could be very persuasive getting me the best price for my car and a discounted sales price on the new/used car. On Saturday morning Josh called and said he would offer $10K for my car and nothing off MSRP. We went back and forth and he said he had to talk with his sales manager again. Josh called back and said the sales manager wanted to "think about it". I then told Josh, I would be traveling 4.5 hours (one way) to pick up the car on a holiday weekend and if the sales manager could not make a decision and I did not receive a call back, I would consider the deal done. I was certainly being jerked around by the sales manager.

Sep 07, 2023 -

Lexus of Orange County responded

Hello Lori, Friday 9/1 was very busy here and I apologize Joshua did not get back to you that day. On Saturday 9/2 he did email you a proposal which you were offered $10,000 for your vehicle. Both you and Joshua spoke on Saturday 9/2 going over the proposal he sent you . We offered you a discount off of MSRP because the vehicle had some mileage on it , but your counter offer was $15,000.00 on your trade-in which we can not do . Joshua did send you a proposal ( a day late due to being busy on the holiday weekend, we do apologize for that) and you did speak with him on Saturday where you did have the opportunity to purchase the vehicle . I apologize we could not come to agreeable terms. Please feel free to contact me with any other questions or concerns . Sincerely, Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County

Sep 07, 2023 -

Lori responded

FYI - I NEVER received an email with a proposal. Everything was verbal. And again, I think you are missing the point. The salesman/sales manager act was absolutely ridiculous.

Oct 11, 2023 -

Lexus of Orange County responded

Lori, it's unfortunate to see you continue to feel this way despite our best efforts. Our apologies again for not being able to come to agreeable terms.

Helpful
September 06, 2023

Very professional and easy process. I got exactly what I was looking for with no hassles More

by cpotter342
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Lexus of Orange County responded

Thank you for taking the time to share your thoughts on working with our team and congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Best Regards, David Lewis General Manager

Helpful
September 01, 2023

Very professional and trustworthy as big as the commission it feels like we been part of a family-friendly More

by creekestates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Roscino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nenning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Lexus of Orange County responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.

Helpful
August 31, 2023

Excellent service, even for an out-of-state owner that they will likely never see again. Had problem on our way back to Virginia. Michael went WAY out of his way to get us back on the road. More

by patents
Recommend Dealer
Yes
Employees Worked With
Michael Zearfaul ?sp
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Sep 01, 2023 -

Lexus of Orange County responded

It's awesome to hear about the excellent service you received from Michael! Please let us know if we can help with anything in the future!

Helpful
August 31, 2023

I had a great experience working with the helpful team at Lexus of Orange County More

by bayleep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Galeas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Lexus of Orange County responded

We're pleased to see you had a great experience while visiting. Until next time, enjoy the road ahead!

Helpful
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