I gashed my tire & needed a new one. I called at 2:30p on Saturday and when Carol asked if I could come during the week, I hesitated, because it meant taking time off from work. She said "Hold on." and quickly came back on the line to tell me that if I could get there quickly, they could replace the tire immediately. She also mentioned I had a recall notification, and assured me they would take care of that also. I was back home by 5pm!