First let me say Michael Ruggerio is an asset to this dealership. He’s kind and very helpful. On the other hand Jamie Jenkins is NOT. I leased my 2018 Atlas in November 2017. It has been in three times for a total of 74 days, yup 74 days, you read that correctly. Brand new car and the check engine light comes on and the mechanics can’t figure out how to fix it or know what’s really wrong. That being said, when I leased the car I told the salesman Matthew (who has been helpful during this) that I need a loaner car when the car goes in for service as I have a sales job and drive all day and I have 2 small kids, one that still is in a car seat. He said of course that will not be a problem. Oh it is been nothing but a problem. When I first got the car in November the check engine light came on in December, i called for an appt and a loaner. At that time the remote start didn’t work (still doesn’t) as well as the check engine light being on. So i schedule an appointment and the earliest with a loaner was January. Hmmm, ok. The day before that appointment i got a call from Donna telling me there was no loaner to give me. I flipped and said i have a brand new car with the check engine light on and you dont have a loaner for me?????????? I called Matthew and he got me a loaner. Thank you Matthew. Then the check engine light comes back on in April. I get a loaner, its a 2017 Tigean and its small. I ask for a bigger loaner and i was told that’s all they have. I was in the for 37 days. Got the car back June 1 and the car went back in June 19th, check engine light again. This is when this gets really good, so this time I get a Passat. On July 3rd I receive a call from Jaime Jenkins telling me they need the loaner back and how soon can I bring the car back, and she will give me another car. I said ok and drove it over later that day. She gives me a JETTA. I say wait what????? I have 2 kids and I am in sales and use every inche of my car that’s why i leased an atlas because it has 3 rows and it’s huge She said i can call after the holiday and if she has something else she will give it to me. That Saturday i had to have 3 kids in the back seat 2 of which needed car seats and i had to chose which kid needed a car seat more because I COULD NOT FIT 3 KIDS WITH 2 CAR SEATS IN A JETTA!!!!!!!!!!!! I called Jaime first thing Monday morning and was told she didn’t have any other car to give me. I was livid, i called Matthew and he told me to come in later that day and i got another passet. And he told me that Jaime would call me once another atlas or Tigean came back into the dealer so I can get a bigger loaner. You know where this is going right?????? Never heard from Jaime. Shocking right?? I know!!! Picked up my car today, 35 days in the passet and a total of 72 days in 2 cars that cost fractions less from what i leased and WHAT I WAS STILL PAYING FOR. I was miserable and so were my kids. This has been the worse experience of my entire life dealing with any car and dealership. I never even knew that in 2018 a car would be unfixable for 72 days. Unbelievable really. Jaime is terrible but maybe her bosses don’t talk to her to realize this? or maybe they just sit in their office all day long because to come out and deal with customers like myself that have had a brand new car in service for 72 days i guess what can they say??? Except maybe GIVE ME A COMPARABLE LOANER THAT I PAY FOR NOT A PASSET OR JETTA and maybe apologize for their front desk help being beyond terrible. Again Michael and Matthew are very helpful.
It was a good experience I would recommend it to my Friend . I’d like to thank Bree for all the amazing help she’s done for me.
"Better to drive to Danbury or Curran VW"
- Johnson, H
I live in Norwalk and have owned a 2000 golf for 19 years. I have avoided the Prestige service department whenever possible due to numerous bad experiences, rude treatment and attempts by Prestige to sell me unneeded parts and repairs. Here is my most recent experience: On January 1, 2018 I brought my car to Prestige VW to replace a bent throttle body and to determine what if anything else was causing a check engine light to be on (code P1582). I was told by the service technician that I also needed to replace a 'control unit' that cost $1632 plus labor. I refused the work and had to pay the $137 diagnostic fee. On the advice of my excellent local mechanic, European Auto of Norwalk, I took the car to Danbury VW. Danbury replaced the throttle body, corrected the check engine light and determined that the $1,632 control unit did not need to be replaced. The car has worked fine since then. The difference in treatment I experienced at Prestige and at Danbury was like day and night.