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Preston BMW - Service Center
Boardman, OH
12 Reviews
12 Reviews of Preston BMW - Service Center
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January 27, 2021
Exceptional Customer Service!I had a issue with the Exceptional Customer Service! I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsb Exceptional Customer Service! I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge. I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW rep and agreed that this is a covered part under the CPO warranty. I call back my local dealership with this information and again they refuse. Kyle follows up with me and offers to come the 1.5 hours out to my workplace to have the item fixed and give a loaner. They have already ordered the part so that more time is not wasted. This experience with Kyle and Preston was above and beyond what I have would expected. Within 2 hours they addressed, solved, and had a solution for me. I will gladly drive the 1.5 hours for our next BMW purchase or service. What an exceptional display of customer service! More
by duqchris
Employees Worked With
Kyle Whelan
Helpful February 09, 2020
Last year in February I brought my 2012 BMW 328i in for service and repairs since the engine seemed to be sputtering with acceleration and acting like it would stall out. I got it back in a few days after service and repairs since the engine seemed to be sputtering with acceleration and acting like it would stall out. I got it back in a few days after spending $3800 on repairs and drove it home to find that it was still doing the same thing. i called the dealership service dept and they wanted me to bring it back in. I explained that I had to drive it back to my business in SC since it is the only vehicle I had at the time. I said I would take it to a dealership once I got back to my residence in SC. I drove my other vehicle for a few weeks knowing the BMW needed service. I later took the BMW to Taylor BMW in Georgia. They called me the next day because the vehicle wouldn’t start. I said I don’t know why that would be since I just had it serviced at Preston BMW. They later were able to get it Into the shop and the next day I went to pick it up. They said they took it apart and found that the Vanus bolts were broken and that’s why it was running funny and stalling out. They said since the vanus bolts were broken all the other parts they had to work with and replace were covered under warranty. They charged me just $150 for service. Then the service dept manager Jason told me that Preston service technician should have seen this and the parts and labor should have been covered under warranty. I called Preston BMW service dept after I sent the documentation from the other dealership and the Preston manager did not help at all. He said his technician would have never missed broken vanus bolts and he wouldn’t give me any refund whatsoever even though the other BMW dealership in GA thought I got hosed on the bill. I was so surprised that a BMW dealership would be so unhelpful in a situation like this. I’ll never use Preston BMW again. Paid $3800 for car service that did not fix the problem...other dealership fixed the problem and said I was overcharged...Preston BMW service manager said he was not willing to help. More
by Jason Drivere
Employees Worked With
December 16, 2019
Terrible customer service - 12/14/19 I have dealt with a lot of different dealerships in my 62 years but I will never come back to Preston BMW. As far as taking care of my vehicle that wa I have dealt with a lot of different dealerships in my 62 years but I will never come back to Preston BMW. As far as taking care of my vehicle that was done well and proper but the site as a whole is the least friendly dealership I've ever been to. I mean my husband takes his F-150 to one of 100 dealers in the area and they at least greet him with a friendly smile and a good morning as he walks through the door. I would think after spending twice the amount on my BMW than his truck that a friendly good morning would be a given. Instead I was greeted by an angry looking individual who barely spoke, the first words being do you have scheduled service here. Like I drove in a Toyota through the gate. I understand its Saturday and I am the first customer of the day but if you don't want to be there then don't show up for work. When I take our Infiniti to Beachwood the service is incredible. They even go as far as opening the car door for us to get out and showing us into the office by opening the door. Whatever service manager/adviser was on duty literally sat and watched us like we were aliens. On top of that I don't fully understand your process of servicing vehicles that take longer than an hour. When we take our car to Infiniti or even our Santa Fe to Hyundai they call us before hand letting us know this service may take over 3 hours. They then ask us which vehicle in the fleet we would want as a loaner and allow us to even return the loaner the next business day. At Preston, we aren't allowed a loaner so our options are drive two cars or sit and wait for 4 hours in an uncomfortable lobby, and they mention taking some non-existing shuttle to the mall. The shuttle doesn't even run on the weekends. If you are going to do service over the weekend then provide the same level of quality that would be received during the week its simple common sense. I practically paid cash for my 5-series and I can't bother to get a hello or even a loaner. If anything loaning a newer vehicle is great marketing, at least other dealers understand that aspect of sales. I am glad this service trip will be the end of the vehicle maintenance package here because I will not be back. And I'll take my money and vehicle elsewhere. I should have known from when I first purchased the vehicle the customer service would be lacking because even the manners of your sales team is poor. Unfortunately, you had the only loaded 5-series in Imperial Blue, with tan interior within 200 miles. Thank you for the service on my vehicle it was done properly but your customer service is complete trash. More
by dlozada512
Employees Worked With
June 15, 2019
Below Average Took BMW in for service. The service advisor was not rude, but neither helpful. They do not go out of their way to make you feel welcome, and do the Took BMW in for service. The service advisor was not rude, but neither helpful. They do not go out of their way to make you feel welcome, and do the bare minimum. We picked up the car, and while it had been washed, it had not been vacuumed out. We were given an invoice, but not any real useful information. When you send a luxury vehicle in for service, you expect to be told how much is left on the tires, how much is left on the brakes, were the fluids topped off, etc. Nothing. An invoice with zeros on it is all we received. Went in to the showroom to look at the BMW merchandise, and found there were no personnel anywhere to be found, other than one person sitting in an office with their back to the showroom floor. No prices on any of the merchandise. Don't bother taking your "baby" here if you want to feel like it is being taken care of to high standards. I would not recommend to anyone. I also own Lexus vehicles and would never be treated this way at the Lexus dealer. More
by carlvr99
Employees Worked With
April 30, 2019
Overcharged and repair not done. In addition to being charged 70% over what was quoted, came home to find out the service was not done. I did price the repair at another location and In addition to being charged 70% over what was quoted, came home to find out the service was not done. I did price the repair at another location and it was considerably less. I guess I should have driven a bit further and I wouldn't be in this situation. This is the reason, I bought my last BMW from the dealership in Solon which has an outstanding service department. The Boardman location though convenient, is always a disappointment. My son had taken his BMW to Preston for repair but the service representative was not helpful and rude. My son lost all desire in owning a BMW. He recently bought a beautiful new car, not a BMW. He couldn't deal with the service representatives, Preston's higher charges or the poor quality of repairs. It's worth the drive to go elsewhere. More
by patty
Employees Worked With
January 21, 2018
Terrific service and sales team Great dealer. I had purchased my BMW pre owned out of state-but being local to our area, I have my BMW serviced at Preston . Jason, the service writer Great dealer. I had purchased my BMW pre owned out of state-but being local to our area, I have my BMW serviced at Preston . Jason, the service writer is extremely knowledgeable and great to speak with. Straight forward and knows BMW extremely well. I've had a few Porsche's and many Audi vehicles and am very familiar with all the German brands. (Recently got into the BMW for my daily). Jason not only knows BMW, but also knows the other German brands well too- after speaking in detail with him. Furthermore, my family members purchased a brand new X1 from the Preston team-Al from sales was terrific and did an exceptionally wonderful job compared to the deal offered by another BMW dealer, somewhat close--in our market. Keep up the good work! Appreciate the quality service and vehicles offered at your facility. More
by cpacileo88
October 04, 2016
Terrible service Only bmw dealer nearby so I have to go to them for certain things. Very disrespectful. Non of the employees knew anything about the cars and we're on Only bmw dealer nearby so I have to go to them for certain things. Very disrespectful. Non of the employees knew anything about the cars and we're on youtube and other websites while serving me. They told me my bank was garbage and can't afford their products. They have scratched and damaged my vehicles and didn't care. They are way over priced compared to other bmw dealers. I tell everyone to stay away from them More
by 98765no
Employees Worked With
Unknown
May 09, 2015
from purchase to on going maintenance is great from the time I purchased my BMW to my 5 years of maintenance everyone always exceeds my expectations. Today May 9th is no exception the service rep from the time I purchased my BMW to my 5 years of maintenance everyone always exceeds my expectations. Today May 9th is no exception the service rep was helpful and knowledgable I can not say enough how well I am treated Customer Jim Senary More
by james1954
Employees Worked With
March 03, 2014
Christie in service is EXTREMELY rude. 1st encounter I was supposed to pay a huge bill, she shoved me as if I'm cheap to ask about the details. Literally slammed papers @ catchier & told me she'll explain was supposed to pay a huge bill, she shoved me as if I'm cheap to ask about the details. Literally slammed papers @ catchier & told me she'll explain it to you!! Today I was directed to her office, as I opened the door I heard "OH BOY!!!" I told her "Why Oh Boy!!" She said oh it's a car I'm looking @, would you like Jason to help you? "Sure" I said!!!! What kind of employees are these! I don't think she trained before in McDonalds even how to treat customers!! I dealt with Acura of Boardman since 2002 with 218,000 miles on MDX. She should go train there how to be courteous, they call u by your name. Explain what should be done, how much it would cost, whether it's a must or can wait!! I thought BMW is a step up, yet service personnel is step(s) lower!! SHAME!! More
by Daliabassili
Employees Worked With
Christie in service
November 06, 2013
Suburb is all I can say. I bought my car almost two years ago and the few times it has been in for service the only word that comes to mind is EXCELLENCE. They have picked up my vehicle and provided a years ago and the few times it has been in for service the only word that comes to mind is EXCELLENCE. They have picked up my vehicle and provided a loaner each time with absolutely no hassle. Jason in service has been great to work with and communicated each step of the way. My husband and daughter also have purchased a BMW with Mike and he exceeds every expectation you may have. I would highly recommend Preston BMW and Mike Westcott. More
by Jab3357
