I walked into Preston CDJR intending to factory-order a 2019 Jeep Cherokee Trailhawk. Instead, Nick T. found a Trailhawk with the two option packages I wanted at another dealership, arranged for its transport to Preston, and agreed to terms that I found favorable on both the new vehicle and my trade-in. The entire process lasted less than 90 minutes. Throughout, Nick was very attentive to my wishes. The same holds true for Valerie V., who was as knowledgeable as she is delightful. Together, they epitomize what outstanding customer service is all about.