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Preston Volkswagen
Boardman, OH
337 Reviews
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Showing 337 reviews
March 16, 2012
Bob Preston is amazing! After an unfortunate situation with my trade in Bob worked tirelessly to appease me and truly did. I would highly recomend them to anyone in the market for a new car. They are frie with my trade in Bob worked tirelessly to appease me and truly did. I would highly recomend them to anyone in the market for a new car. They are friendly, courteous, and work endlessly to put you in a new car that you can afford. The whole story is that I purchased a used vw jetta diesel from a car lot. After driving it for two years, my wife decided it was time for me to buy an automatic so she could also drive it. There was no other choice but a vw diesel. I get the comfort offered only in high end vehicles, unprecedented mileage, (regularly 49.3 mpg on I80 with the cruise set at 68), longeviety, and service beyone compare. Unfortunately, when I tried to trade in my old vw, I learned it had wayyyyy more miles than what was represented to me by the used car dealer I purchased from (that's a different story my attorney specifically insisted I not share as she is working that out for me). Long story short, Prestons (probably honestly) thought they were offering me top dollar and I took the deal. Later, I learned I should have done better for my trade in even with the mileage issues it had. When Bob learned of my gripe, he made sure I was totally satisfied. My advice to a prospective buyer: 1. Make sure you are comfortable with a deal before you agree. 2. Make sure you are confident your dealer will treat you as good as Preston's have treated me! I can promise you one thing.... when I want a new vw, I'll be back with an honest trade in for Bob and his staff; without any extra miles on the odometer! More
by spanglerc
Employees Worked With
Bob Preston, Steve
Helpful March 03, 2012
In January 2012 my husband and my 95 Ford Explorer broke down and the repairs were more than what the vehicle was worth. I started looking for a different vehicle and contacted several dealers and financer down and the repairs were more than what the vehicle was worth. I started looking for a different vehicle and contacted several dealers and financers. As we had just moved from Nebraska in October, we didn't have a strong length of residency or time on the job. Also our credit was not the best. I really didn't know if we were going to be able to get financed in anything affordable that I would want to drive let alone at all. After a frustrating afternoon with JD Byrider we walked across the street to Preston Volkswagon. Mike was very helpful and understanding of our situation. He and Christina in finance worked as fast as they could to get banks on the line. With in a few short minutes we actually had and offer. Unfortunately it was for more money down than what we had, but the down payment wasn't unreasonable so we told Mike that we would be in contact as soon as we got the money. About a week later we had sold the explorer to come up with the extra funds to get the car. Mike arranged for one of their drivers to come 45 minutes to get us and take us to the dealership. Once we got there we ran into another snag, not one of us thought that since I still had an out of state license that it would cause an issue. But because of the recent changes to lending by the government it did. Again sadly I had to leave that day with out a car, I was very frustrated and thought that it was never going to go through. After two more weeks of getting all the paper work, and my new local license in order once again Preston Volkwagon sent a drive to come get me. Mike welcomed me kindly like my car deal wasn't the biggest pain he's had to deal with. We got all the papers signed and he handed me the keys, he even put a full tank of gas in for me! My car deal wasn't the cut and dry come in sign the papers and leave with the car type deal. It was honestly very frustrating being with out a car at all and not knowing if the paper work was ever going to work itself out. Through out it all though ( total 3-4 weeks!) Mike was always friendly and quick to respond, heck I even had his cell phone number and was able to text him on his days off. He always got right back to me and let me know how things were moving along. He was able to find a me car that I actually love and I can afford. It is the nicest , newest , lowest miles car I've ever owned and I appreciate all the work the Mike and his team put in to get me in this car. I will definitely refer everyone I know to them! More
by WVGroomer
Employees Worked With
Mike Anderson
February 21, 2012
When I decided to replace a VW that I had driven for seven years, I wasn't sure which model suited my present needs. So, I drove many models, compared prices, assessed my needs, bargained my trade-in v seven years, I wasn't sure which model suited my present needs. So, I drove many models, compared prices, assessed my needs, bargained my trade-in value, discussed selling price and decided on a car. The car I chose was not in stock, and Preston VW eventually located the car in Michigan and arranged a swap. This happened quickly -- which I appreciated. My salesman was Mike Anderson. He was straightforward, responsive, knowledgeable and fair. I would highly recommend him to future car buyers. More
by lpassarelli
Employees Worked With
Rick Giordano and Mike Anderson
February 21, 2012
Walked into the dealership with little intention of getting rid of my Subaru STi. Though, I did want to test drive another vehicle to see if it fit my profile. Unfortunately, I wasnt pleased, but Mike getting rid of my Subaru STi. Though, I did want to test drive another vehicle to see if it fit my profile. Unfortunately, I wasnt pleased, but Mike put me on to the BMW 335xi that caught my eye. What a great trade off! Mike was very knowledgable about the bimmer. He was able to answer every question and even went the extra mile to contact BMW to ensure that the CPO was still remaining on the car. The deal went flawlessly. I was very please with the ease in negotiation and eagerness of Mike to ensure my satisfaction. In no time, the car was mine and I was walking out the door. I cant help but praise Mike for making my purchase go so well. More
by gotopchedda
Employees Worked With
Mike Anderson
February 10, 2012
Friendly, good service and very helpful. Helped me get a good car at a decent price. I would, and I will, recommend this dealership to family and friends. good car at a decent price. I would, and I will, recommend this dealership to family and friends. More
by jcfillian
Employees Worked With
Mike Anderson
January 31, 2012
This review is for the Preston Volkswagen in Boardman. My husband took our 2010 Volkswagen Jetta TDI in for some services. When we picked up our vehicle my husband lifted the hood of the car to make sure eve husband took our 2010 Volkswagen Jetta TDI in for some services. When we picked up our vehicle my husband lifted the hood of the car to make sure everything was fine and immediately noticed that the engine cover on our car had been cracked. It was not cracked when we brought it in for service. My husband went and got a technician to show him it was broken. A message was left with the manager. The manager refused to replace it because the technician said that he did not break it. So we contacted the general manager of the store and he also refused to replace this. This is a $200 replacement. Therefore, we then contacted Bobby Preston who also refused to have this part replaced. I think it is sad when businesses run like this. I will never do any business with any Preston dealerships. I will let everyone of my family and friends now that they have poor customer service relations. Additional comments regarding separate problems on the same car: The rear center console would not fold down properly (it sticks in the shut position) and a door seal was coming off of 1 door. Preston VW attempted to fix the door seal, but it is still falling off in several places around the door. I called the service manager about the door seal the next day, but he argued with me, claiming I maliciously separated the door seal in several spots to point blame at them. They refused to fix the rear center console claiming that if you pull up and out, the console folds down properly. I then demonstrated the center console problem to the service manager. He started pulling up and out with all of his might, separating some of the threads on the upholstery, and got the center console to fold down, as I watched. When I stated that this was excessive force, and something was still wrong in the hinging mechanism, he then claimed that it didn’t work properly because I bent part of the upholstery 18” away from the hinge, which thereby rendered the hinging mechanism inoperable. I’m not sure how a person can “bend” upholstery, much less affect the hinge 18” away; seems absurd to me. I disputed him, and approached the store’s general manager. I also noticed that the center console now doesn’t close all the way (when it does work on rare occasions). I look for honesty, integrity, and fairness when I seek service from any service-related industry. When I approached the general manager, I found none of these. I was accused of fabricating slanderous lies against the technician and dealership, trying to gain a free hand-out for pieces that I allegedly sabotaged on the car (inoperable rear center console that now doesn’t close all the way and door seal that is still falling off). I do not recommend any Preston car dealerships to anyone. Their service is terrible and without integrity. The unfortunate attitude appears to trickle down from the very top of the hierarchy, Mr. Bobby Preston, who also refused to help. This attitude is apparent in Rick Giordano's reply to this post. At least 80% of his reply is incorrect and misleading as to what actually happened. I still have every receipt, old emails, phone call records, and letters mailed to and from the previous dealership personnel as well as the manufacturer, which would prove him wrong. But his reply is obviously ignorant of the car's complete history; he fails to realize what we've dealt with having this car. The car has some substantial engineering faults; we've also had several problems with substandard work from technicians. The previous dealership owners/managers were fully aware and empathetic of these things. Bobby Preston and his management team are entirely ignorant of it and unwilling to assist. More
by alridzon
Employees Worked With
Jim Welsh(serv-mgr), Rick Giordano(gnr-mgr), Bobby Preston(owner)
December 28, 2005
We wanted a Passat with leather, and our salesman told us that none were available due to mad cow disease in Europe. Supposedly, leather was being rationed to upper-crust models. Needless to say, we left, that none were available due to mad cow disease in Europe. Supposedly, leather was being rationed to upper-crust models. Needless to say, we left, went to Stadium Volkswagen in Boardman (where we bought our Passat), and there were 8 Passats with leather interiors. Service with both dealerships is awful and Volkswagen NA does not care. After first oil-change, the skid plate fell off the car because they didn't replace all but one of the clips. More
by jakemj8402
