Prime Buick GMC

We worked with Sean Daggett and he was great, not pushy at all and made sure that we got what WE wanted. We purchased a 2015 Jeep Grand Cherokee. Sean was able to get leather and heated seats added so that the car would be exactly what we wanted

Buying a car should be exciting and fun, not exhausting and painful. This is my second car I have bought from Prime Buick in Hanover and I cannot recommend them enough. The salesperson, Sean Daggett was informative, answered my many questions, was easy to talk with, and helped me with my deal. I never felt rushed or pressured and appreciated his candid manner. Sean followed up with me more than once to see if I had additional questions or needed any assistance too. Andrew the Finance person was super nice and easy to work with also. I did all my servicing on my previous car at Prima also and the Service Department is excellent. They are friendly and attentive. I will continue to bring my new car there for all servicing as well. I highly recommend Prime Buick for buying a car if you want to enjoy the experience!

I purchased a 2017 Infiniti QX80 from the dealership from out of state. When I ask my salesman the condition of the vehicle he told me it was perfect (his words). When I received the vehicle there was damage to the right rear, left front and drivers door. when I contacted the dealership manager he told me it's a used car and you have to expect some minor damage. If I was told the condition in the beginning I could have made my decision based on the facts. They are totally unwilling to make the car right. I have bought dozens of cars and never had this problem. I wouldn't purchase a car from this dealership. Buyer beware!

I never look forward to buying a car but this time Dennis Grabowski madethe process more tolerable. His knowledge, patience in responding to my many questions, his suggestions, options to consider, time spent on the computer trying to locate a car to match my specifications were great. I greatly appreciate the time he spent explaining the controls, the features,, etc His knowing there was so much information was given in one session, his offer to come back and go through it again is greatly appreciated. I told him I plan to take him up on his offer after I drive the car for another week. I have a history of keeping a car for about 5 years. I know I’ll look for Dennis next time. Barbara Shea

I have been coming to this dealership for 6 1/2 years. I am on my third lease and have always been treated with courtesy, honesty, and respect..

I found the GMC I wanted on Auto Trader and the price was lower than what Prime showed for same car on their website. I inquired via the Auto Trader link and Dawn was super responsive! We went back and forth, she answered all my questions and understood I would be making a bit of a drive so I wanted no surprises and for it to be quick. I filled out the credit app on line and called insurance company beforehand. If I had gotten there and all paperwork in order, they would have gotten 5 stars. I get there and Dawn has passed me off to John. When he asked about getting my credit started I was very surprised seeing Dawn lead me to believe we were all set. John was great, when he came back to tell me the price would be different, I explained what Dawn had said and was ready to just leave. It was only $500 but it is the principle. Je had to go talk to the finance folks of course. They ended up honoring what Dawn said, and John gave me a great overview of the features. I hate car shopping. I think the shuffle from sales to finance is silly and unnecessarily time consuming. I was so hopeful with the internet lead Andy exchanges with Dawn. Ultimately it was probably one of my best experiences, but they really missed an opportunity to truly impress.

Great sales assistance very knowledgeable about the car and its functions. Got me into the right car at the right price. Overall a great experience

Great service!! They let you know charges before taking your car back, in and out in less then an hour and a complimentary car wash!! Thank you Mclee and Matt!!

I bought my vehicle less than 3 moths ago and after trying to get in touch with prime for over a month I brought my just purchased certified pre owned vehicle and I was told it needs breaks. After less than 4000 miles? And they were going to charge me $500+ to fix it. The customer service I received again after trying to get in touch with them for a month was great Mclee was a pleasure to work with!

Sean our sales man couldn’t be any more willing to make the deal work, which it did. we also added some extras and they installed them immediately before we left which was impressive