Prime Ford of Auburn is the place you want to start shopping at first. It will save you a lot of time as you will not go elsewhere after going here. Their inventory beats the larger dealerships in the area. Their prices beat ALL other dealerships. And to top it off, their staff is so professional you will never feel pressured. Our day shopping would have been perfect.................if we had gone here first.
I've been looking for a new (to me) car for a while now. I live over an hour away and wanted to make sure that I picked the right car for me. I called Jim Langway and asked if the white 2015 Ford C-Max was available. He checked and it still was, so I drove down immediately. Jim introduced me to Kyle DePold and we went for a test drive. Kyle happily showed me all the features of the car. When we came back he asked if this was something I could see myself driving, and I said yes definitely! The numbers were right were I was comfortable with and Pete from finance department did an awesome job explaining all the contracts to me. I drove away that day with the car registered and inspected. The sales staff was super friendly and congratulated me on my new purchase. I would definitely buy another vehicle from Prime Ford and will refer future customers to Kyle and Jim!!
In January 2017 I was looking to purchase a new Ford. My Ford Fusion had lasted for over 235,000 miles and it was time to upgrade. The entire staff was friendly and helpful and Kyle DePold worked hard to find my perfect new car. Kyle listened to my needs and found the right car for me and within my budget. I never felt pressured and have been very happy with my new Ford Edge. Highly recommend this dealership and Kyle.
An enjoyable experience, good trade in, and got the car we wanted. Had to bring the car in from another Dealership, but it was just what we were looking for. Kyle and Dick were great to work with and spent much time with us old folks showing us the electronics and how they work. Still expect to be finding new things as we drive it.
Overall good experience. Dealership is in process of moving to larger showroom/service area. Helpful employees. New car buying is always a careful process no matter what brand, dealer, etc but Seamus was good to work with. A few back and forths with pricing but nothing unexpected. I got to check out the service waiting area when getting the inspection sticker and it will a very good thing when they have that moved over to the new facility. They had a pretty good inventory for this late in the year and was able to find what I was looking for (with a few more features than I needed). I would new car shop here again.
We purchased a used Fusion from Prime Ford Auburn. It was a great experience. Brian the finance person and Jimmy Langway couldn't have been more helpful. Will certainly do it again when we need another vehicle.
I shopped more than 20 dealerships across New England and leased a 2017 Escape SE from Prime Ford. It was an excellent experience and the Sales and Finance teams were awesome. Fastest deal I've ever done - everything was to the penny exactly as we agreed on, and I was in and out of there in under an hour. If you are looking for a new Ford, ask for Seamus Gallagher - he will absolutely take care of you.
Car buying experience was fast, professional and easy! I received a great deal right from the very first and only quote! Truly one of the best car buying experiences I have had in recent memory! Thank you Scott, Jimmy, Kyle and Brian!!!
I tried out a Ford Escape while waiting for an insurance claim check from my totalled car. I gave a salesman a deposit to hold the car. My check came a few days later. I called to let him know I would be up the settle up. He told me he would help me find a car. I was told he had sold it! I guess since it was late in the month his quota was more important than his customer. It took me three weeks to get my deposit back. I ended up at Imperial Ford in Mendon, and thankfully was treated like a human being!! Love them!!