I stopped in first thing in the morning on the Saturday of Presidents Day Weekend. My salesperson Matt F. was really nice and showed me a couple cars and we took a test drive on the vehicle I ended up buying (2017 Sonata). When we got back, we got the ball rolling on the paperwork. During this time, more and more people were coming in, and Matt had 2 or 3 different people he was working with, but he made sure things were progressing on my end- checking in w the finance Dept and offering me sandwiches and coffee. It took a few hours due to the sheer volume of people, but Mark, their Finance guy treated me really well, adding an extended warranty and gap insurance at no extra charge to make up for the wait. Ultimately, I would wholeheartedly recommend Prime. Every person I talked to was courteous, and professional. I look forward to many years of being a Prime customer.