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Prime Mazda - Service Center

Norwood, MA

4.5
56 Lifetime Reviews Review Dealership

56 Reviews of Prime Mazda - Service Center

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May 07, 2020

"Great service Mike my service manager did a great job ...."

- Chanceone325

Great service Mike my service manager did a great job . Appreciate all employees working during this difficult time . Service was performed on time and correctly

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike service manager , Charlie Antoniou
May 08, 2020 -

Prime Mazda responded

Thank you for leaving Prime Mazda Norwood a five-star review! We're glad to hear that Mike is doing his job right!

March 02, 2020

"Easy to setup an appointment and easy to get through it...."

- Ec

Easy to setup an appointment and easy to get through it. Thorough walk through of car and needs. Very professional and willing to go the extra mile.

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Recommend Dealer
Yes
Employees Worked With
Michael Nashawaty
Mar 02, 2020 -

Prime Mazda responded

Thanks so much for taking the time to leave Prime Mazda Norwood a review! We are happy to hear that our team took the time to make sure you were satisfied!

January 16, 2020

"I went in to dealership in Norwood without appointment my..."

- Rosefomenko

I went in to dealership in Norwood without appointment my parking light was out and I was going to be traveling. They all were awesome service man Mark and Jenna were extremely helpful. Might travel here from CT for service in future. Rose Fomenko from CT

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Recommend Dealer
Yes
Employees Worked With
Mark and Jenna
Feb 07, 2020 -

Prime Mazda responded

Thank you for the 5 stars, Rose! We are so glad that our team could ensure you would be safe on the roads for your trip and we'll make sure to pass along your kind words to Mark and Jenna. We would love to work with you again and we hope to see you back here at Prime Mazda Norwood in the future!

December 11, 2019

"I have been using this Mazda Dealer for the past 25yrs...."

- djams

I have been using this Mazda Dealer for the past 25yrs. they have always shown exceptional service on the vehicles I have owned. This last visit has exceeded my expectations again due mostly through the exception service advisor Jenna Perry.

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Recommend Dealer
Yes
Employees Worked With
Jenna Perry
Dec 11, 2019 -

Prime Mazda responded

We can't thank you enough for your 25 years of business! We are overjoyed to hear that Jenna made your recent visit another success. All of us at Prime Mazda Norwood appreciate your continued support and look forward to serving you for many more years to come.

December 09, 2019

"Mike Nashawaty was great!!! Appreciate his service!!!..."

- Mthckr1056

Mike Nashawaty was great!!! Appreciate his service!!! As always Mazda service department does great work, and begins with the Service Rep. All are good people.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nashawaty
Dec 09, 2019 -

Prime Mazda responded

Thank you for the 5 star review! We couldn't be more pleased to hear that you enjoyed working with Mike. Doing great work and earning the trust of our customers is what we strive to do here at Prime Mazda Norwood, and we couldn't be happier to hear that we are living up to our values. We are looking forward to seeing you again!

December 05, 2019

"Was able to quickly get in and out with my oil change,..."

- Spencer D

Was able to quickly get in and out with my oil change, and Brian reviewed upcoming services that were coming due or were needed. Always a pleasure to do business there.

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Recommend Dealer
Yes
Employees Worked With
Brian in Service
Dec 05, 2019 -

Prime Mazda responded

Spencer - We are so glad to hear that you enjoy working with us as much as we enjoy working with you! Thank you for coming to Prime Mazda Norwood for your auto service needs. We hope to see you next time.

December 03, 2019

"Michael and Bruno were very helpful and courteous and..."

- Serenity

Michael and Bruno were very helpful and courteous and made the visit pleasant... Love my Mazda... love your customer service ... thank you Norwood Mazda for caring about this customer!

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Recommend Dealer
Yes
Employees Worked With
Michael Nashawaty and Bruno
Dec 03, 2019 -

Prime Mazda responded

It's so wonderful to hear that you enjoyed your visit with us at Prime Mazda Norwood! Thank you for the great feedback about our service. We look forward to serving you next time.

November 26, 2019

"Awful experience and suggestion do not do service there."

- vsimkin

Awful service experience for a second time. I had not received appropriate service or having honor for what I had been quoted over the phone. I had not received service summary including multi-point inspection. Free car-wash had to be done twice due to lack of personal attachment to the customer vehicle and proper equipment. Personally, I feel that Prime Mazda should fully reimbursement for the service that I had received. I would not recommended Prime Mazda of Norwood for service center.

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Recommend Dealer
No
Employees Worked With
Valvil
Nov 26, 2019 -

Prime Mazda responded

I'm very sorry that your recent visit with us wasn't up to our five-star standards. There are a number of concerns listed here and I would like to help address them, but I can't locate your contact information without a name. Would you please call me when you have the chance? Thank you, Vidal Camacho - Service Manager - 781-278-1280

November 24, 2019

"regular maintenance check up"

- mazda

Back once again for oil change, plus. Brakes needed to be changed this time - Jenna Perry is my advisor which is the reason I continue to come to the dealership for service. She keeps me updated and informed on my car's progress with great expertise. I have had two other advisors at Norwood and both were terrible. One wouldn't make me a Saturday appointment because she had that day off and another said he made me a follow up appointment and never did. I was given a loaner car since my brakes were going to take some time which was great. I am giving a five star review ONLY because of Jenna's level of customer service.

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Recommend Dealer
Yes
Employees Worked With
Jenna Perry
Nov 25, 2019 -

Prime Mazda responded

Thank you for sharing your positive feedback about Jenna. We are so glad that you can depend on her to take great care of you and your vehicle. We also appreciate you bringing up these concerns and will address them with our team. Thank you!

November 22, 2019

"We bought a certified used Mazda CX-5 in June, 11 months..."

- Schmidello

We bought a certified used Mazda CX-5 in June, 11 months ago. Yesterday the battery died. A bummer when we spent 25K on a car so recently. You’d think a new battery might be part of getting it ready for a price like that. Anyway, the service department fit us in for a battery replacement today, For that we are grateful.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sami El-Houchami
5.0
Other Employees : Charlie Antoniou
Nov 25, 2019 -

Prime Mazda responded

Thank you for the 5 star review! We are so grateful that you gave us the chance to make things right with your Mazda CX-5. Ensuring that our customers get the help they need is our highest priority here at Prime Mazda Norwood, and we couldn't be happier that we fit your battery replacement into our service schedule. We look forward to seeing you again!

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