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Copeland Subaru Hyannis - Service Center

Hyannis, MA

4.7
541 Reviews

541 Reviews of Copeland Subaru Hyannis - Service Center

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April 21, 2024

We always get good customer service here. Essence M. is an especially nice service rep: no pressure, clear explanations, friendly. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney
Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thanks for sharing about your experience with Copeland Subaru Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

April 20, 2024

Everyone was very courteous and very helpful. It is the first time I ve gone to a Copeland dealership and was surprised they don’t wash your car after a service. A little disappointing More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Usher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

April 19, 2024

From the call to schedule service to the management of my service needs by Tristan, the customer care keeps me returning to maintain my 2019 Outback in good working order. More

by BELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Copeland Subaru Hyannis responded

We're so glad to know that our team, especially Tristan, has been able to provide you with the customer care needed for your 2019 Outback. We appreciate your loyalty and look forward to continuing to serve you at Copeland Subaru Hyannis!

April 18, 2024

Honesty great inspection service very polite also keeping me updated on service appointment keep right on time More

by marshajm1949@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Copeland Subaru Hyannis responded

We're glad to know you had a positive experience with our inspection service at Copeland Subaru Hyannis. We pride ourselves on punctuality and keeping customers updated. Thanks for the review!

April 17, 2024

They are very responsive. Realistic scheduling. Polite. Goo on estimating the time it will take for the service. More

by jamesepurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Copeland Subaru Hyannis responded

Thanks for sharing about your experience with Copeland Subaru Hyannis. We appreciate your business, James, and hope to see you again soon! Bryan Scarpellini Managing Partner

April 17, 2024

I was impressed with the service department. Very helpful and accommodating. Thank you all so much! More

by 2015 forest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the mechanic
Apr 18, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

April 15, 2024

Essence was very helpful and has been very helpful in the past. Her name needs to be on your dropdown list. More

by JEM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence
Apr 15, 2024 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

April 15, 2024

I arrived early for my appointment and was taken right in. Celeste was very organized and filled out my paperwork and escorted me to the waiting room. Within an hour I was on my way…well done Copeland!! More

by BONNIEMCHIANTERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste
Apr 15, 2024 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

April 13, 2024

Great service unexpectedly needed . Friendly and helpful with useful information from service team and scheduling More

by RTEA917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Copeland Subaru Hyannis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

April 12, 2024

Fast accurate service at fair price. Clear explanation of performed services. Comfortable waiting area with small bottled water. More

by CJHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Lai-Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

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