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Ira Subaru of Manchester

Manchester, NH

Overview
Reviews
Vehicles
4.3
824 Reviews
Call Dealership (603) 506-6950

205 John E Devine Dr.

Manchester, NH

03103

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Showing 824 reviews

April 06, 2024

Every time I go here I have problems I would not recommend this place to my worst enemy. More

by shawnfanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomas Pazderka
Report | Print
Apr 09, 2024 -

Ira Subaru of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 06, 2024

This place is horrible they ruined my day several times they don’t care about customers More

by shawnfanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
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Apr 09, 2024 -

Ira Subaru of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Ira Subaru of Manchester responded

Hello Shawn, we always appreciate feedback so we can improve the level of service we provide our customers but you missed something in your feedback. You didn’t mention that when you came in for your inspection sticker the other day you rudely accused your service advisor Cassandra of losing your vehicle registration from the last time you were in. After we explained that we only handle the customer's registration for inspection stickers, and not for regular services, you stormed out of the dealership. A few hours later you returned, with your registration, that you found at home or elsewhere and asked her to give you an inspection sticker. Without hesitation, Cassandra had the technicians do an inspection on your vehicle and provide you with the sticker. At no time did you thank her or even apologize to her for what happened earlier. I find her action nothing less than caring about all of her customers and doing what is right for them and I apologize that you don’t see it that way. If you would like to discuss this further please feel free to call me at 603-506-6951 Steve DaSilva General Manager

Helpful 1
February 28, 2024

I stopped in to check out a used SUV, Michael was very personable and great to work with, went for a test drive, he provided me with the Carfax report along with a detailed printout of vehicle cost and sa More

by billdo
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Mar 02, 2024 -

Ira Subaru of Manchester responded

We appreciate you sharing your positive experience with Michael at our dealership! It's great to hear that he provided excellent service, including a test drive, Carfax report, and detailed information about the vehicle. We're glad he was personable and professional, respecting your decision without pressure. Thank you for considering our dealership, and we wish you the best with your new vehicle! Safe and happy driving!

Helpful
February 13, 2024

Gill in sales was amazing. No hassle. He did the legwork ahead of time. We were more than pleased with our entire experience. I definitely recommend this dealership and Gill! More

by jennannestrong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gill
Report | Print
Feb 16, 2024 -

Ira Subaru of Manchester responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Gill in sales provided you with an amazing experience. It's fantastic to know that he went the extra mile by doing the legwork ahead of time and ensuring a hassle-free process for you. We appreciate your recommendation and are delighted that you were more than pleased with your entire experience. Thank you for choosing us, and we look forward to serving you again.

Helpful
November 20, 2023

I had an issue with some services at ira Subaru but they corrected the issues to the fullest. Thanks ira More

by Johnsonk0716
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niko Nachef, Steve Silva
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Nov 21, 2023 -

Ira Subaru of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Ira Subaru of Manchester responded

Hello Kyle. I want to thank you again for reaching out to me yesterday so we could resolve your concerns with the tires and service you received here. I am glad that we were able to get you the 4 tires and take care of the unbalanced snow tire. Please don’t hesitate to reach out to me if there is ever anything else I can do for you. here is my contact info again, 603-506-6951 or sdasilva@group1auto.com Steve DaSilva General Manager sdasilva@group1auto.com

Helpful
October 07, 2023

Robb was great. Helped me order a Crosstrek would go back if I needed another vehicle.. More

by Megan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robb
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Oct 09, 2023 -

Ira Subaru of Manchester responded

Megan, congrats on your new Subaru Crosstrek! We are glad that Robb was great to work with and made the ordering process a breeze. Thanks for choosing Prime Subaru Manchester!

Helpful
September 26, 2023

Very honest, friendly, good attendant to the costume I like how it’s plain to you step-by-step More

by felibertorodriguez9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney
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Sep 27, 2023 -

Ira Subaru of Manchester responded

It makes our day to receive this positive feedback! Thank you for supporting Prime Subaru Manchester, Feliberto!

Sep 27, 2023 -

felibertorodriguez9 responded

Thanks you

Helpful
September 22, 2023

Went to Prime Subaru in Manchester N H today. Cassandra took care of my Subaru and provided excellent service. Always a pleasure to deal with the service department. Cassandra took the car on tim More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra, Kelly, Tomas Pazderka
Report | Print
Sep 25, 2023 -

Ira Subaru of Manchester responded

We're glad to know that Cassandra and our service department at Prime Subaru Manchester provided you with excellent care. Thank you for your kind words, we appreciate the feedback!

Helpful
August 23, 2023

Had a service done, everything was great and on time. Customer service was friendly and professional. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomas Pazderka
Report | Print
Aug 24, 2023 -

Ira Subaru of Manchester responded

Dave, we're glad to know you had a great experience with our service team at Prime Subaru Manchester. Thanks for the positive feedback!

Helpful
August 20, 2023

Used to be a great dealership until prime bought it. Since then the service department is awful. Tried to buy a new car from them and the manager couldn’t even take the time to come out and talk wit More

by TheDealerrater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Willis
Report | Print
Aug 21, 2023 -

Ira Subaru of Manchester responded

I'm sorry to read about your recent experience with us. We value our long-term customers, and it's dismaying to learn that you felt undervalued during your visit. I'd like the opportunity to discuss this further, especially regarding the trade-in offer for your Subaru and any other concerns you may have had. Please reach out at a time convenient for you. Thank you, Christopher Aliberti - General Manager - 603-506-6951

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