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Princeton Audi Volkswagen - Service Center

3.0

37 Lifetime Service Reviews

959 Route 206, Princeton, New Jersey 08540

37 Reviews of Princeton Audi Volkswagen - Service Center

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July 26, 2011

"I called for a price check to replace my rear disk breaks..."

- alliwantishonesty

I called for a price check to replace my rear disk breaks on my 2008 jetta. Princeton vw said $480.00! I asked why so much and gentleman said because they pads and rotors have to be replaced. Vw rotor cannot be resurfaced so they have to install new ones everytime new pads are installed. Called Reydel VW price was $210, Hamilton VW $180. I asked both dealerships about rotor and they said rotor CAN be resurfaced and you DO NOT need new ones everytime you change pads. I ended going to Reydel because it was closer, in live in Princeton. My rotors did not need to be replaced. Princeton VW is (service department) dishonest and will make you do unnecessary work to your vehicle.

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Recommend Dealer
No
Employees Worked With
service department
May 12, 2011

"I have owned several vehicles and the service I receive..."

- nadahusseini

I have owned several vehicles and the service I receive at Princeton Audi is Just a breath of fresh air. Michael McGovern is always so accomodating and when he is asked a quesion, He always stops to think of a way to say yes instead of No. In the Customer Service Industry, people always look for the easy way out and NO-is the most used word. Not In Princeton Audi. I am very happy in my choice of purchasing an Audi-simply because of the wonderful service I receive.

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Recommend Dealer
Yes
Employees Worked With
Michael McGovern
April 21, 2011

"Mike is a great guy and really tried to help but..."

- z01brk

Mike is a great guy and really tried to help but unfortunately Audi of Princeton was unwilling to accommodate a "simple" warranty billing procedure. After a week of back and forth over email and phone I decided to see if this experience was a result of the warranty company or Princeton Audi... I contacted a competing Audi service department and it was night and day. They were familiar w/ the process of direct billing the tax exempt warranty company and were willing to take the necessary steps to accommodate me. UPDATE: After posting this the GM reached out to me and attempted to remedy the situation. Great sign that he cares about customer service. Unfortunately they are still not able to solve the issue but they did try a work around.

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Recommend Dealer
No
Employees Worked With
Mike McGovern and Dave D'argenio, Dave D'Argenio
March 16, 2011

"I have been buying cars from Chris Riches for 10 years..."

- jgdenise

I have been buying cars from Chris Riches for 10 years now. I am a bit of a gear head, and chris is passionate about cars. Our time together is much more about two friends talking shop, than that of a salesman and a buyer. Audi has a great brand and I expect to purchase many more cars with Chris. On the otherside; in service Troy Patasnick is the best service manager I have come across. no matter what my issue is he has a solution. Troy makes service a stress free and practiclly effortless exercise. kudos to Princeton Audi

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Riches, Troy Patasnick
November 15, 2010

"Avoid this dealership at all costs. Very unprofessional..."

- carbuyer876

Avoid this dealership at all costs. Very unprofessional service department. Service manager needs to be fired. Cannot properly fix cars and damages cars while in service but will not take responsibility for the damage. Many other dealerships to choose from, save yourself the trouble and use Bell Audi in Edison or any other nearby Audi dealership. If you use them get used to talking to voicemail with calls back day the next day or no return call at all. I recently had my car there and it was a total nightmare. Service advisors do not go the extra step and just complain how busy they are. Again, stay away at all costs. Service is definitely not up to par, attitude is even worse.

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Recommend Dealer
No
Employees Worked With
Troy Patasnick - Service Manager
October 26, 2009

"I brought vehicle in for scheduled maintenance twice so..."

- mutation9

I brought vehicle in for scheduled maintenance twice so far and have had no issues. Getting an appointment was easy, and the vehicle was completed in a timely fashion. No one tried to push any extra services on me, which is always nice. Getting a loaner wasn't the easiest, but I didn't need one the last time, so it was of no consequence.

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Recommend Dealer
Yes
Employees Worked With
I don't remember
December 30, 2008

"After buying my car here I expected good service but got..."

- jsc5

After buying my car here I expected good service but got none. Time and time again there was disappointment, and at high expense. If that wasn't enough, BAD ATTITUDE! Don't waste your time with these clowns. Go to Bell in Rahway or DCI in Maplewood - they both cared for my car well, with fair price and NO ATTITUDE. This dealership has let the Princeton address go to their heads.

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Recommend Dealer
No
Employees Worked With
Service chief
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