Princeton BMW

MORAL OF THE STORY: NEVER ever trust the Princeton BMW Service department for repairs!! ALWAYS ask an outside mechanic to look at the job that Princeton BMW says you "need" MY EXPERIENCE: On 9/20/2022 Service department for repairs!! ALWAYS ask an outside mechanic to look at the job that Princeton BMW says you "need" MY EXPERIENCE: On 9/20/2022 @ approximately 2:15PM, I brought my 2011 BMW 328XI into Princeton BMW. The reason for the visit was that I had purchased a new remote for the car from the Princeton BMW parts department. The new remote, while programmed to run the car, had not yet been programmed to open the doors to the car. Upon bringing in my car, there was about a 25 minute wait(no big deal). All I needed was a quick programming of the remote and I would be out. When the service person finally got to me, she told me it would be $120 for programming the remote, in ADDITION to the $200 I had paid for the remote itself to the parts department. This was a surprise for me because I had programmed remotes myself in the past for other cars. However, the really infuriating part was that their service rep LIED to me. She told me that “it takes ½ an hour to program the remote and we have to plug it into a special machine to program it.” I paused for a moment after she told me it would take 1/2 hour to program a factory direct remote from BMW. I took my phone to the back area. I found a youtube video that showed ALL IT TOOK WAS A 30 SECOND PUSH OF THE KEY INTO THE SLOT and the key will program itself to the car. THEY WANTED TO ASK $120 FOR 30 SECOND KEY PUSH!! I tried to get my keys back from the service rep. At this point she LIED to me again stating that my 2011 BMW was old and only the new cars had 30 second programming. My guess is she figured out that I had figured out it was a 30 second touch. I found out that the keys were in the car from the service attendant who had taken my keys. As I walked to my car to program it, she rushed out to stand next to me. She didn’t help me program the car. She just stood there watching me put the car key in for 30 seconds and program the car. She had a fake smile on her face as I rolled down the windows. I am not mad that she tried to charge me $120 for a 30 second key push that would have programmed the key fob. I am mad that she LIED that it would take ½ and hour and there would be a programming machine that would do the programming. She then AGAIN LIED that the 2011 BMW doesn't have the 30 second programming touch for the keys. If you are running a business, I understand that there are expenses to cover and overhead. However, PRINCETON BMW Service department is scammers who are trying to steal money from customers. They are training their service reps to lie justifying the theft. Their service rep lied telling me that it takes ½ an hour and requires a special machine. I programmed the key MYSELF by pushing it for 30 seconds into the slot after watching a youtube video. I emailed Princeton BMW service manager after I left their facility. I then received a call from your service manager Christopher Williams. Christopher told me that the incident was "just a mistake" because I had the comfort access key and the service rep thought I had the non-comfort access key. Their service manager ALSO LIED to me. I have the non-comfort access key. Christopher Williams was trying to justify the misleading behavior of his service representative. I am very disappointed in Princeton BMW service department They will probably post below this "Contact Us If You Are Upset"....For what? So can they can lie to me again? I don't have time to waste. I am only taking time to write this as a public service announcement. If you are reading this, you have been warned. CONCLUSION: THE SERVICE DEPARTMENT IS RUN BY SCAMMERS! RUN!!! YOU HAVE BEEN WARNED!! If you must go, ask an outside mechanic check if you car really "needs" what Princeton BMW says. More

Chris Miranda is awesome 👌 at bmw. Very good sales person. He was helpful, easy to reach at all times. Responsive. He is a good asset to the company. Very happy with the experience. Very good sales person. He was helpful, easy to reach at all times. Responsive. He is a good asset to the company. Very happy with the experience. More

They are excellent at their jobs. Chris Miranda is a great sales person for the company and a great asset. Everyone was great out there including the finance department. Chris Miranda is a great sales person for the company and a great asset. Everyone was great out there including the finance department. More

This car buying experience was a dream come true, from the time I meant my sales guy Mr. Rich, he was polite and professional. Ms Kristina aka Wonder Woman was amazing putting a deal together, . I still c the time I meant my sales guy Mr. Rich, he was polite and professional. Ms Kristina aka Wonder Woman was amazing putting a deal together, . I still can’t believe I’m driving my dream car and PRINCETON BMW IN HAMILTON NJ MADE IT HAPPEN!!!!!!! More

Scheduled repair in less than 24hs, easy and convenient drop-off, coffee and water offered, friendly staff, car's issues fixed within the same day on a Saturday. Video of the car including technical commen drop-off, coffee and water offered, friendly staff, car's issues fixed within the same day on a Saturday. Video of the car including technical comments during maintenance sent per sms. Great customer experience More

I've purchased multiple cars from Princeton BMW and this was by far the best experience yet. Gregor and Anthony were very helpful throughout the whole M car ordering and delivery experience. I highly recomm was by far the best experience yet. Gregor and Anthony were very helpful throughout the whole M car ordering and delivery experience. I highly recommend this dealership. The Management and Sales staff have changed so most are not listed below. (I added not listed) More

Incredible service, gracious greeters this dealer is always customer centric and I’ve always enjoyed my experience here. From Elliot, to Nicole, Tyler or the other advisors who have helped me all have b always customer centric and I’ve always enjoyed my experience here. From Elliot, to Nicole, Tyler or the other advisors who have helped me all have been a pleasure. This dealer always keeps me coming back because they make everything painless! Thank you Princeton bmw! More

Frustrating computer problem resolved quickly with great customer service. Other adjustments made as well…easy to get a quick appointment. customer service. Other adjustments made as well…easy to get a quick appointment. More

My first experience buying a luxury car came with no stress at all. Gregor was really helpful in a non stressful way and made my car buying experience a very nice one. I will buy again from Princeton BM stress at all. Gregor was really helpful in a non stressful way and made my car buying experience a very nice one. I will buy again from Princeton BMW and will let friends know about the service as well just as my friend told me about them. More