Bad experience, bad salesman, just came to test drive three cars to see whether I liked them or not. They were three completely different types of vehicles. Two were Nissan's and one was a Mazda, but since the Mazda and Nissan dealers are both in the same building, my salesperson told me he could take care of all three. He had a very bad personality and just wasn't very interested in allowing me to experience the full aspect of every vehicle I wanted to test. Its not like this place was crowded on the last weekend day of the month of January. I was coming to test drive three cars among many as I have plenty of time to look for the right vehicle. My VW Jetta TDI is being bought back because of the diesel scandal, so I have time. Anyway, he first pulls up the Nissan Rogue -- though I had indicated I wanted to drive the Mazda3 first. He indicated the Rogue didn't have much gas and we would have to make it a short test drive. The short test drive did not even include a highway for me to get up to speed and test its power and acceleration, which I wanted to do. The radio, nav and any other screen feature was not working. Must not have had a chip in it from my experience. This wasn't ideal for me to test and he should have put more gas in so the test drive could have been better and more effective. He made it seem like it was no big deal. It is if you consider a vehicle to buy and cannot test all of its features. It was basically a joke!!!
During the drive I indicated about getting rid of my VW Jetta TDI due to the diesel scandal. He gave me false information about needing to bring the car back in mint condition, otherwise VW wouldn't take the car back for the buyback. The information he was feeding me just wasn't true at all. He said he was getting that information from customers, but the information isn't true. I spent Sunday night wasting my time on the telephone and reviewing the documentation I had been provided. There is no excuse for someone to be that boisterous with information that he does not know firsthand. It was getting so aggrevating that I said forget about my testing the Nissan Altima. I wanted to test the Mazda3 and get out of the dealership. I had had enough of this guy.
So we drive back to the dealership in the back lot to find the Mazda3. He wanted me to park the Nissan Rogue in between two tightly parked Nissan Rogue's in a very narrow aisle. When he could tell I was nervous, he just told me to park it in the end space of the row where there was plenty of open parking.
We walked around this cold lot where he was trying to find the Mazda3 for the key he had picked up. Couldn't find it and had to go back up to the main building to get a key that worked. Instead of saying hop back in the Nissan Rogue (since it was still warm), he left me out in that parking lot for about 10 minutes until he came back with another key that did work. We got in and did the same, about 3 mile test drive. The Mazda3 was nice, the heated seats that went all the way up my back felt warm and wonderful. I liked the Mazda3 a lot and the prices, though I wasn't quoted anything, seemed within reason, as well.
I indicated I would finance it until I got my buyback money from VW and then just put that into it and pay off the car. He told me to just pay the payment and do something else with the money, he was very forceful with that suggestion. I don't appreciate that. Its not his choice or decision.
Basically my decision to test drive these vehicles at this dealership was a mess and I will never return. It was a waste and I'll visit a different Mazda and different Nissan dealers locally to get a full and better test drive.
I've run across several salespeople during my search who have been outstanding and given their all. Not this one and not this dealership. You've got to be willing to go that extra mile and this experience at Priority fell way, way short.