I made an appointment to get an oil change and a recall fix. When I showed up for the appointment, the employees stood around and continued their small talk. Finally, a woman approached me and asked if I had been helped. I said no, and she promptly took me to a service coordinator (name tag was covered by jacket). The service coordinator told me that he didn't have the parts in stock for the recall and couldn't do the repair that day. That was it; no offer to fix it in the future and no apology for driving all that way for nothing (I live an hour away). I have never been so angry nor seen such indifference. I will never take my car there again.