Classic Nissan Newport News

Does NOT Honor Service Contracts including Nissan Extended Warranty. example: Attempted to charge 385.00 in diagnostic fees for KNOWN recall items. Completely Disappointed. - - Do not recommend Extended Warranty. example: Attempted to charge 385.00 in diagnostic fees for KNOWN recall items. Completely Disappointed. - - Do not recommend. More

Great great service. A special "shout out" to Mike and Alicia who went out of their way to help us with the purchase. I would definitely come back. A special "shout out" to Mike and Alicia who went out of their way to help us with the purchase. I would definitely come back. More

Our first inquiry was by email, Brittany replied. I called the dealership and spoke with D. Moore, one of the sales manager. Brittany was not in he answered some questions. I called the dealers I called the dealership and spoke with D. Moore, one of the sales manager. Brittany was not in he answered some questions. I called the dealership the next morning and told them I was on my way. This review is specifically for Brittany Dasher. I visited Classic Nissan on June 30, 2023. Brittany was very personable and professional. I had specific questions I wanted answered. How much for my trade in 330RX Lexus and if I was interested in financing, instead of a cash deal, what would the interest rate be? In comes Duran, another sales manager, very pushy, very demeaning to Brittany. I was very uncomfortable with him and asked to deal with D. Moore. I then went on a text drive with Brittney where I was able to calm down as she is so very calm and nice! When we returned, Duran came back to the cubicle and again made my blood pressure raise, as he was very pushy, borderline bully! He acknowledged that he was told I did not want to deal with him, so I Did Not Know Why he was aloud to return to deal with me. He even followed me out into the parking lot still conversing. It was Very Very unprofessional. I feel bad for Brittany as Duran definitely made her lose a sale! I hope someone there can realize the potential and dynamic of Brittany! More

Everyone at this dealership was kind, friendly and very helpful. Would highly recommend to anyone looking to purchase a car! helpful. Would highly recommend to anyone looking to purchase a car! More

Today, I visited this dealership with the intent of buying a car. I had picked a car on line, verified that it was available and scheduled an appointment with Ishmael. As soon as we arrived we were imm buying a car. I had picked a car on line, verified that it was available and scheduled an appointment with Ishmael. As soon as we arrived we were immediately passed on to a different salesperson who could not locate the aforementioned car. It did not exist! This blatant bait and switch was a very poor way to start a potential sale. We then looked at a 2023 with a $5,000 mark up from the MRSP and a final price of over $33,000. When we inquired about other cars for sale, the salesperson was woefully uninformed about inventory and how to acquire a car for us. He said that only his manager could access cars on his computer. We asked for the manager who was totally dismissive of us and seemingly uninterested in selling us a car. By now, we were somewhat in shock as to how we were being treated. We made one final attempt to get a good faith offer on the $33,000+ car and the price we were given was $40,000! The level of incompetency we experienced was beyond any thing we had encountered before. We left, went to the Toyota dealership, were treated with respect, given an honest and fair price. The contrast was was like night and day and I bought the car in less than an hour. This Nissan dealership has a lot to learn in how to sell cars and treat customers. More

It was an absolute pleasure leasing my car from Ishmael. He listened to what I wanted and was very knowledgeable. Great conversation too. Thank you 🙌🏽 He listened to what I wanted and was very knowledgeable. Great conversation too. Thank you 🙌🏽 More

Loved my experience, easy and great with communication. Customer service was beyond expectations. Definitely would recommend going there Customer service was beyond expectations. Definitely would recommend going there More