Classic Toyota Hampton

We visited the dealership for the first time in December to look for a 4Runner for our son. He were very impressed with the fact that they were not pushy at all and answered all of our questions. We returne to look for a 4Runner for our son. He were very impressed with the fact that they were not pushy at all and answered all of our questions. We returned in February to purchase a 4Runner. Anna took excellent care of us and reserved a new 4Runner. She was also able to add on the customizations that our son wanted. She kept us updated throughout the entire process while we waited for the 4Runner to arrive. What impressed us the most about the dealership is that we were in and out within about an hour on the day of delivery. More

I have been having the worst experiences Ive ever had with cars with Toyota USA . I went to get my car serviced some time ago and explained my issue to them because this was about my 5th time telling the with cars with Toyota USA . I went to get my car serviced some time ago and explained my issue to them because this was about my 5th time telling them about my car having issues and the guy was talking to me like I didn't know basic car knowledge and getting an attitude when i was trying to explain my problems. I went to the back when he said there's nothing he can do for me after trying to sell me things I didnt need. I go to the back and hear him talking so much trash about me until I got his attention and then we had some words. Not just that but then the manager calls me about a week later to resolve the issue and we were supposed to meet and something came up on my end and I've been trying to reach him ever since for a couple months now. I've left about 4 or 5 voicemails and haven't gotten a call back and my car is still messed up since I've bought this car. Never getting another Toyota Vehicle. More

Recently my daughter who is stationed at Langley AFB in Virginia had her check engine lights come on in her 2002 sequoia. She called me to ask what to do since she is not familiar with anything car repair Virginia had her check engine lights come on in her 2002 sequoia. She called me to ask what to do since she is not familiar with anything car repair related and since she is literally 2500 miles away, I told her to take it to Classic Toyota of Hampton since that is the closest Toyota dealer for her. This seemed like the obvious choice for trusted repairs and advice. When initially inquiring I was told that if the repairs were completed at the dealership the $150 diagnostic fee would be credited towards the repair costs. They did not have the parts in stock to complete the repairs on the day she made her appointment, so she made an appointment to come back and have the repairs completed. The repairs now completed the $150 was not credited back towards the repair costs. I assumed this was a simple oversight so I called the service department on the 20th of Dec to see if someone could help and was forwarded to a voicemail and left a message explaining my concern and asking for a return call. Today is Jan 9th and i had still not received a call back so I called the dealer and was able to speak with Zach who told me they would not credit me the $150 to my card and that there was not any way possible to do because the ticket was closed. I really find it hard to believe that an organization as large as Toyota could not find any possible way to credit back $150 to a customer so i asked to speak with the Service Manager and was told he was busy and would call me back. Since I had not received a call back from the previous message i asked to please stay on hold and wait for him. Almost an hour later, Ashley picked up and asked how can I help you? She does not work in the service department, so I was confused how I got to her but gave her the short version of my story and what I was trying to get accomplished. She was very friendly, patient, and helpful and said she would go check with service to see what she could do. Well the service manager was not too busy to talk to her and she told me that there was what seemed to be some misunderstanding or miscommunication and that they would try and make it right with a future service appointment. Not knowing exactly what that meant and still being quite annoyed after being on hold for close to an hour i told her I would just follow up with corporate and ask for assistance. My main concern is the complete lack of customer service from the service department and my now distrust of how they conduct business. My daughter is an active-duty member of the Air Force and is thousands of miles away from home for the first time and i had hoped that she would be taken care of by a trusted Toyota dealer. That does not seem to be the case here unfortunately. I get the runaround when i call, no return call, and put on hold for a ridiculous amount of time which makes me very unlikely to ever return to this dealer because i now lack trust. I feel like i should be able to send my daughter to a Toyota dealer and trust they are going to treat her fair and not try and take advantage of her inexperience or lack of knowledge of what to do at a service department. Apparently, that is not the case at this dealer. It is a shame they would disregard a current service customer and a potential new car buying customer over a mere $150. Oh i forgot to mention before I spoke with Ashley. I did ask for help and wished to speak to the Service Manager or General Manager. Neither of them picked up the phone after what i mentioned was almost an hour it was Ashley and I have to tell you that if there were any reason to return to that dealer it would be entirely because of her outstanding customer service and willingness to try and help even though she has nothing to do with the service department. She was the example of how I should have been treated in the first place and if they would have done so in the service department, you would not be receiving this. I do hope someone More

They have a $1k Processing Fee! That is highway robbery to say the least. When did car dealerships stop caring about customers. Are they not looking at the news to see many families That is highway robbery to say the least. When did car dealerships stop caring about customers. Are they not looking at the news to see many families are struggling? More

I was also disappointed that CLASSIC TOYOTA will no longer take care of their PRIORITY TOYOTA customers. Go to Priority Honda instead, I was recommended by Brittinie, the service representative. longer take care of their PRIORITY TOYOTA customers. Go to Priority Honda instead, I was recommended by Brittinie, the service representative. More

I'm extremely disappointed to learn Classic Toyota will no longer honor my Priorities for Life. While the location was RK Toyota when I purchased my 2010 Highlander and my 2011 Tacoma, Priority Toyota hon no longer honor my Priorities for Life. While the location was RK Toyota when I purchased my 2010 Highlander and my 2011 Tacoma, Priority Toyota honored my vehicles. I was always treated like a loyal customer and I recommended Priority Toyota to everyone. I brought my daughter here to purchase her Corolla. It felt disingenuous that I was not told about the new policy when I made an appointment for an oil change and tire rotation but was told when I brought the vehicle in. It felt like a bait and switch. More

Had to cancel the deal due to change the price at last. They offered reasonable price next day so I closed the deal. They offered reasonable price next day so I closed the deal. More