Proctor Subaru

Do not buy or take your car to this joke of a dealership. Just add my negative review to one of many on this site. Our two month ordeal with Proctor is too lengthy to really go into detail but just suffi Just add my negative review to one of many on this site. Our two month ordeal with Proctor is too lengthy to really go into detail but just suffice that we attempted to get Subaru North America involved. To no avail. I will not stop until I know I have left negative reviews on every site available after going through what we went through with this unprofessional and unscrupulous dealership. Don Monda didn’t even have the guts to call my husband back after “looking into “our complaint to tell us he wouldn’t be doing anything further for us. He just sent an email. What a coward and joke of a manager. Shame on Subaru and Shame on proctors. More

I bought a car from Abel in 2017. Abel got me a great deal on a 2011 Subaru Forester. I broke a rod in the motor and ended up having to pay over $5000 to replace the short block and other internals. I wa deal on a 2011 Subaru Forester. I broke a rod in the motor and ended up having to pay over $5000 to replace the short block and other internals. I was told the company they get their remanufactured blocks from, has been having issues with the blocks going out in around 500 miles. Well the first one failed in around 500 miles. They fixed it without much fuss. Then I noticed a noise came back that I heard before my motor broke the first time. So I took it back, their master mechanic Steve told my father and I that my “LIFTERS” were tapping and they needed to fix it. So when I get it back again, they said they had to replace my block AGAIN. Well my forester sounded nice and normal until about the time I got home. The noise was back. I have been fighting them over this same noise that has gotten worse and worse and is effecting how my motor runs. Now the last time I tried getting them to fix the noise that shouldn’t be there, their service manager told me my car DOES NOT HAVE LIFTERS. I have ZERO confidence in their master mechanic or any of their mechanics. AJ the service advisor and Abel the salesman are the only reasons they get two stars from me. More

These people are total crooks. I told them when I brought in my car that although my service lights were on, I didn't need a diagnostic. I told them that once they did a tune up, the lights would go off. The in my car that although my service lights were on, I didn't need a diagnostic. I told them that once they did a tune up, the lights would go off. They insisted that they had to do a diagnostic anyway. I asked them to apply the cost of the diagnostic to the cost of the tune up and they said they would. They did the diagnostic and told me that it would cost me many hundreds of dollars to replace sensors to make the service lights go off. I told them I didn't want them to replace any sensors. Lo and behold, when I picked up my car after it got the tune up, the service lights had gone off just like I said they would. However, the diagnostic was on the bill and they wouldn't take it off. CROOKS. More

Poor Service Dept Experience In January, brought my daughter’s car in for service. Issues that we shared 1) needed tune up 2) driver window wasn’t working 3) remote starter instal In January, brought my daughter’s car in for service. Issues that we shared 1) needed tune up 2) driver window wasn’t working 3) remote starter installed after-market was wired incorrectly. Asked for it to be looked at to see if could easily remove. Person checking us in was very friendly. On Tuesday, recvd call that car was done. This is when I began to get annoyed with our conversation. Re: wiring was told that yes, it was installed incorrectly & there was “damage” done to other systems as result. Damage could only be determined by removing remote starter, reconnecting everything & doing diagnostics. He then attempted to move on in the conversation. I stopped him, concerned that he mentioned “damage to other systems”. I asked what damage. He said they couldn’t know until diagnostics were done. I asked though, what kind of damage might have been done. He then said, they didn’t know if there was damage, but needed to check the systems to see if damage was in fact done. We went around in circles for a minute, me trying to understand was there damage or not…but didn’t get anywhere. Not sure why he was doing this, but handled poorly. Then he mentioned the issue with window was that track window rode on was stuck. They lubricated it & now works fine. I mentioned that the window had intermittently worked/malfunctioned so, asked how we know that this fix was going to work as opposed to it malfunctioning a few days after we leave dealership (which is what happened few months ago when taking it somewhere else). His answer was that track had been stuck & they lubricated it so now it was working; a repeat of the previous response; a non answer. I told him that I understood that, but it has worked & then not-worked before. He repeated the same non-answer. We went back & forth & he finally said that they did what they could & believe it’s fixed. If it malfunctions, we should bring it back. This answer, I understood. It took a long time to get there. What I had wanted to know was that did he think this fix was a bandaid or a permanent fix (best guess). If clearly a bandaid, we would have just replaced window. When my daughter picked up car, as she was driving off, she noticed check engine light was on. She asked agent if checking this out was not part of tuneup. He said no & wasn’t checked because we did not ask for it to be checked. At that point, she called me. I spoke with him. Asked him why we weren’t notified that light was on. He mentioned that he only just saw it himself. He then though, mentioned that mechanic did notice it when the car was brought in. I asked why then didn’t somebody call us & tell us this was the case & to see what we wanted to do? He mentioned again that it wasn’t on list of things we asked to be checked, so they didn’t check it. I mentioned that I’ve never been to a mechanic that wouldn’t call & say, “hey, your check engine light is on, how do you want to handle”. He said he understood but that he only just saw the light. I said I understand, but that he had said the mechanic saw it from the very start. He said that was right, but mechanic didn’t mention it to him & that it wasn’t one of the things we asked him to check out!!!???? This was an absurd conversation. It’s like going to the doctor for a bad cold, doctor notices that your blood pressure is through the roof but doesn’t mention it because it’s not what you came in for. As side note, on my Tuesday call with same guy, In addition to the above, he mentioned that mechanic noticed slight leaking from head gasket. He didn’t recommend doing anything about it because it would be at high cost (which I appreciated) and it wasn’t significant. The point though is that nobody asked him to check this out. But he did anyway & made us aware of this. But not the check engine light? Because it wasn’t on the list?? To make sure my daughter’s car is safe to drive, I should/would have kept the car there to have diagnostics run on check engine light. I have such little confidence in this service department however, that I chose not to do so & had her take it elsewhere. Also, I have yet to receive invoice. The agent, while I was on the phone, said he was emailing it to me. Never recvd. On another note, was charged $119 or so for checking wiring. I have had 5 or 6 mechanics/service depts check this wiring in past. All have said same thing. Wiring of starter is a mess. NOT ONE of them charged us a diagnostic fee. After writing the above to the sales manager, he responded promptly via email, which I appreciated. He said he was forwarding my note to couple of others & that I’d be hearing from someone. I never heard from anyone. My daughter did receive a couple of very formulaic emails (they also called twice, but she works and is unable to talk during the day), offering a discount on service but never specifically mentioning the problems and concerns voiced. Yes, I do expect good service when I go somewhere. This I think, is a pretty low bar. But not met. More

Service department difficulties. Whether deliberate, or inadvertent, this service shop has become very shady and lost a long time customer. The previous visit, I went in for a timin Whether deliberate, or inadvertent, this service shop has become very shady and lost a long time customer. The previous visit, I went in for a timing belt change, dropped the car off running smooth. Paid for service, got notified power steering pump was leaking, and picked up car, immediately noticing the car running funny. Was told it was due to my o2 sensor malfunctioning. Replaced the o2 sensor myself, then returned here. Now, it's because all my vacuum hoses are dry-rotted. Okay. Dropped off car to replace dry-rotted hoses, with no problems to my power steering (aside a "leak" that had to be small, because fluid levels never changed). Paid, then started my car. Sounded great, except now I have a failed power steering pump, that I wasn't notified about, and just happen to fail while under their care. During all this, they could find my power steering pump had the tiniest leak, but didn't notice my radiator was cracked and leaking all over the place, which I discovered and fixed myself. Another previous visit, they told me my clutch was malfunctioning. Paid them to replace it (unnecessarily btw), to be told the problem may be with the master cylinder. The actual problem found by my own research was an issue with the welds at the firewall, of which, this shop wouldn't touch and couldn't recommend anyone. Couldn't find a local to fix that problem either. Repeatedly, even before these events, I have discovered new problems with my car, which didn't exist when I dropped it off, and, these new problems weren't disclosed to me as a change of state between drop off and pick up. I will not bring my car here ever again and I will advise everyone to stay away as well. There is no fixing this relationship, or this review. More

Great experience for my first Subaru I bought a new Subaru Forester Sport from Proctor Subaru. The experience was very positive. It was a low pressure experience with fair pricing and ter I bought a new Subaru Forester Sport from Proctor Subaru. The experience was very positive. It was a low pressure experience with fair pricing and terms overall. I shopped around at many other dealerships and found Proctor's price to be the most competitive. I would highly recommend Proctor Subaru and Austin (our salesperson). More