Puente Hills Hyundai

Two phone calls to this dealer and i knew i would never do business with them. The first salesman i spoke with was outrageously unprofessional and never did call me back with an answer to my question. 2nd do business with them. The first salesman i spoke with was outrageously unprofessional and never did call me back with an answer to my question. 2nd call I asked for sales manager and got the same unprofesional attitude (it starts at the top!), as well as the opportunity to hear a vulgar conversation between a disgruntled employee and his colleague in the background. When i commented on the language being used the sales manager simply screamed to his employees "I'm on the phone" When there are so many good people out there looking for jobs, what does it say about this dealership when they put up with this??! More

I have recently purchased the 2011 Sonata Hybrid from the Puente Hills Dealership in Puente Hills, CA on June 26, 2011. It was a big mistake to do any kind of business with people who have never been hones Puente Hills Dealership in Puente Hills, CA on June 26, 2011. It was a big mistake to do any kind of business with people who have never been honest, truthful or kept their word during and after the whole process of purchasing this car. I was promised a navigation and rear view camera to be installed in car. A week later, I call into the service department the day before my appointment. I wanted to confirm my appointment only to find out that Fred had never set up the appointment in the first place. To make matters worse, the service guy tells me that the Eclipse Navigation isn't compatible with my vehicle. At that point, I was unhappy to hear that not only did Fred fail to make the appointment but also promised me a product that was not even compatible with my car. As a consumer, I have never pre paid for a product only to be told multiple times that I would be getting a different product from the original that was promised. Nor have I agreed to receive a product without any knowledge of what I'm about to get. I felt that Fred getting frustrated and raising his voice at me was extremely unfair when all I wanted was to know what kind of product he was about to deliver. He made me wait half a day in great anxiety to finally disclose the products brand name and model number. Once again, when I did my own research, this navigation called U-Navi was cheaper than the original product. Despite the price difference, it didn't seem like I had any other choice but to agree and get this navigation installed. When asked about the rear view camera, Fred again starts to yell at me in great frustration about how that was never part of the deal. At this point, I was done dealing with Fred. I was constantly getting yelled out by the salesman who sold me the car and it was not right in any business sense to receive such treatment. All I wanted was to get the two products I had previously paid during the initial signing of the contract. Now I'm being treated poorly by getting yelled at just because of Fred's incompetence and lack of knowledge about the navigation. Who does business this way? When I tried for 2 weeks to get a hold of the GM, I would keep getting my calls transferred to different people who are just in sales. I tried leaving a message with the GM's assistant Sherice who also promised to call me back within an hour to set up the appointment. I have never heard back from Sherice that afternoon. I tried calling back only to get Sherice's voicemail. I left 3 messages in her voicemail box but have never heard back from her. I was never able to get a hold of the GM no matter how desperately I tried for two weeks. My issue was finally handed over to Kelly who was the Product Specialist. Before going into the dealership, she had promised some monetary compensation if I had decided NOT to unwind the whole deal. Because she gave me this option of unwinding the deal, I went into the dealership to speak with her. She told a completely different story once I was IN the dealership and gave a very clear cut decision of not giving me any monetary compensation. She said that because I'm getting the rear view camera and the navigation, there was no other room to give me back any other compensation. She then made a inappropriate comment..."Do you want that to come out of my paycheck?" and proceeded to walk out out of the office to go home complaining how tired she was after working so much that day. Even though I continued to sit there because I was extremely unhappy with the whole situation, she wouldn't try and resolve anything with me. All she did was show me a Youtube video of how my Navigation would look like and in the end tried to push me out of her office. The way I was mistreated by Kelly was unacceptable and extremely unprofessional. When I tried to explain to her about the way I was yelled at by Fred and lied about the test drive, she calmly said that these things happen and it was very acceptable. She even stated that sales people don't always know what kind of cars are out in the lot when they first come into work so they end up telling customers that those vehicles are not available. Whether this is true or not, it still doesn't justify why I was lied and denied to test drive while another family was given that opportunity. She also stated that sales people are there to just sell cars. Both Kelly and Fred admitted to having no knowledge about Navigations. How can you attempt to sell the Navigation and promise the customer to deliver a certain product if you don't even know what you're selling? Why did Fred sell and promise me a product when he knew nothing about what he wa selling? It was not right for Fred to lie and promise just to earn his commission. I have never dealt with such unprofessional, immature and rude people who think that this kind of business practice is acceptable. All they care is selling and making commission off the customers and turning their backs on you after the deal is over. In my case, the deal was not over because they had no clue which product to install and even refused to give me the rear view camera saying that this was never part of the deal! Dealing with Kelly and Fred was completely frustrating and outrageous. I would give them a negative rating for their nonexistent customer service, lack of knowledge over the product they sold and having to lie and yell at a paying customer just because they didn't know how to do their jobs correctly. More