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Puente Hills Hyundai - Service Center

City Of Industry, CA

4.5
3,783 Reviews

3,783 Reviews of Puente Hills Hyundai - Service Center

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April 24, 2024

Missing 4 tires air cap. I just found next morning. Isn't it too much to wait 4 hours for the oil change? of course, it's my mistake not to make an appointment in advan More

by CABAEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javer Esquivel
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2024

Takes way to long for an oil change and to get an appointment. Would like to be able to just walk in and receive quick service. More

by wightmanb586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2024

My worst experience at the customer service. I will not go there any more. I am leasing a car from there and extended for 6 months and I am going to buy a new car but not there!!! CS manager More

by dkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harley Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Service writers are always great. I wish manager would help staff them better. Wait times are longer due to staff issues. More

by bensu28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary. Five stars.
April 19, 2024

Great dealership. With great employees. Definitely recommend this place. Very helpful and clean environment as well. More

by filrhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Rui was awesome. Scheduled my appointment and got me in & out of the service center in the promised time frame. Super kind as well. More

by PHOEBEKIM97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rui
April 18, 2024

Tino has been awesome since I’ve had my vehicle in the shop. Always with a helping hand and exceeded my expectations More

by anotoniolzn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Service writers were great. Unfortunately it took 2 1/2 weeks because technicians were TOO busy. More

by mcclungthomas
Recommend Dealer
Yes
Employees Worked With
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Farshad
April 16, 2024

The service was great had no issues and what quick and easy!! Definitely will return to this location for my next one More

by BRIAN.HAIGH19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jae Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Jussal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faustino Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Puente Hills Hyundai responded

"No issues", "quick", "easy" is what we are striving for with each of our customer's visits. Thank you for sharing. Have a great day. PH Hyundai Management

April 16, 2024

Javer is very friendly and helpful like always. My wife and I always ask for him whenever we any service at PH Hyundai. More

by 24spinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Puente Hills Hyundai responded

Thank you for sharing about your continued experiences working with Javer. He has been there for years and does a great job. Have a wonderful week. PH Hyundai Management

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