Castle Volkswagen Downers Grove - Service Center

These people are honest and hard-working. Their sales department is not at all pushy, and their service department knows its stuff. The only real criticism I have is that they are a Volkswage Their sales department is not at all pushy, and their service department knows its stuff. The only real criticism I have is that they are a Volkswagen dealership, and not something classier like Audi. I've never really liked Volkswagen much as a company, but I buy their cars any way, because they are cheap and reliable. More

Is it still possible that in today's age of computer technology it takes two days to get a diagnostic for a warning light?!?! Not to mention that they never called to give updates...I had to always call technology it takes two days to get a diagnostic for a warning light?!?! Not to mention that they never called to give updates...I had to always call to find out what was going on. This type of customer service isn't smart for business... More

Wonderful service the man at the service desk is great to work with. He is the reason that I keep returning to your dealership. work with. He is the reason that I keep returning to your dealership. More

BOY OH BOY Where do I start? Three years ago my brother bought a certified 2016 Volkswagon Tiguan from this family owned business that prides itself on its customer service and t Three years ago my brother bought a certified 2016 Volkswagon Tiguan from this family owned business that prides itself on its customer service and the quality and reputation of their cars. He brought the car to their service department every 10k miles for service and maintenance and was very pleased with his experience and the quality of his Volkswagon. He felt so confident in this car that he sold it to his nephew, my son. How exciting to have such a nice quality car at the age of 16! My brother took it in for one last service and maintenance check at 85k miles and handed the keys to a very excited young man. The car was driven for exactly THREE days after a full service and maintenance check by PUGI DOWNERS GROVE and had CATASTROPHIC ENGINE FAILURE due to blown fuel injector and leaking oil seals none of which were identified at the maintenance check. Additionally no warning lights went on until engine was in full failure. If these issues were properly identified by PUGI DOWNERS GROVE this entire situation could have been avoided. Instead my son's car now will cost more than he paid for it to repair and it sits in the PUGI DOWNERS GROVE lot for over three weeks with nobody wanting to take any responsibility for what happened. General manager pushes it to owner who pushes it to corporate who says sorry but we can't help you. THIS IS NOT ACCEPTABLE. THIS COMPANY NEEDS TO TAKE SOME RESPONSIBiLITY FOR THE DAMAGE THAT OCCURRED TO THIS CAR. We have done everything right by servicing it and taking care of it and they MISSED the signs in a simple maintenance check that could have prevented this. This is not only financially damaging to a young man with his first car this is emotionally damaging to everyone involved. More

Great service!! Both Odis Horne and Robert Cruz were extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!! extremely helpful and considerate. Robert helped us locate the unit and color I wanted!! the transaction was easy and timely!! More

Always have a great experience at Pugi in Downers Grove. My Mazda CX5 (purchased at Pugi) is for business, and they always take good care of me with maintenance - reminding me what needs to done in the fut My Mazda CX5 (purchased at Pugi) is for business, and they always take good care of me with maintenance - reminding me what needs to done in the future so I can plan accordingly. they even washed my car! More

Elder Harassment at Pugi VW Approached service manager with question. Didn't finish speaking before he said "YOU STILL DRIVING!" Several other members of Pugi staff standing ar Approached service manager with question. Didn't finish speaking before he said "YOU STILL DRIVING!" Several other members of Pugi staff standing around him burst out in laughter. Service manager continued with harassment when I tried to proceed with question; laughter from staff again. Reported incident to owner via voicemail; he didn't call me back. I need to know what action was taken against disrespectful service manager and staff. BTW, I'm physically fit and mentally alert. More

Disappointing service experience I bought 1 car from Pugi and had been a loyal service customer there with all 3 of my VWs for over 10 years. The service folks had always treated me w I bought 1 car from Pugi and had been a loyal service customer there with all 3 of my VWs for over 10 years. The service folks had always treated me well... very respectful of my time and money... until recently. I took my VW in to have an oil leak they detected during my last oil change. A month later, my engine light comes on and I take it in to Pugi for analysis. I'm told that there is almost no oil left in the engine and the timing is completely shot... $2700 estimated bill!!!. "Shouldn't this have been detected when you fixed the oil leak, I asked". "No, it leaked from a different location and that's not our responsibility" I was told. "ok, can you at least work with me on the price?" $150 off is the best we can do (and I even talked to the GM). Then I find a coupon for $200 for anyone that has service done there. Successful companies need to understand the value of loyal customers and treat those customers fairly. I have always been an advocate for Pugi but no longer. Not sure about the new sales side, but in my mind Pugi is one brand all run the same way... be very cautious. This company that once treated customers right now seems to run on the "make the biggest short term profit" mentality. So sad More

horrible service I've had a few encounters with the service department that were horrible. Beyond the fact that my car received new scratches from a previous visit, my I've had a few encounters with the service department that were horrible. Beyond the fact that my car received new scratches from a previous visit, my most current visit drew the line for me. I called the dealer to get a problem resolved and upon coming in they said "We don't have you in for an appointment." They also asked " have you ever been here before?" It's shocking since I bought the car from Pugi that they would only reschedule me for a later date and question me like they did my other visit. I was blown off twice by service and still don't have my problem resolved. I recommend going to a different dealer such as VW of countryside who I have had pleasant experiences with. More