Purvis Ford Lincoln, Inc. - Service Center

Dealership services all of my vehicles (Ford Edge, Suzuki SX4 and Miata MX5). This visit was for an A/C issue with the MX5. Vehicle was serviced and issue resolved to my satisfaction in a timely manner. SX4 and Miata MX5). This visit was for an A/C issue with the MX5. Vehicle was serviced and issue resolved to my satisfaction in a timely manner. More

Except service and boundless knowledge of parts and services. Bravo Zulu to Ms. Cruz for her exceptional customer service skills. services. Bravo Zulu to Ms. Cruz for her exceptional customer service skills. More

Great service. Our adviser kept us informed, explained all details, and handled dealing with the warranty company on our behalf. I highly recommend the service dep Our adviser kept us informed, explained all details, and handled dealing with the warranty company on our behalf. I highly recommend the service department at Purvis Ford. More

Great Service. Timely and easy to work with. They took me right in, set everything up and went right to work. Timely and easy to work with. They took me right in, set everything up and went right to work. More

I have always recieved excellent service. Tony Simms is the man. Always very helpful and keeps me informed. Tony Simms is the man. Always very helpful and keeps me informed. More

Appointment time was 7 hours before vehicle was worked on. Purvis Ford appointment times are a joke. on. Purvis Ford appointment times are a joke. More

The service people were awesome. I have no complaints about them. They were so good and had my car done so early. I was pleasantly surprised to get my car back faster than I anticipa I have no complaints about them. They were so good and had my car done so early. I was pleasantly surprised to get my car back faster than I anticipated. The only reason I gave Purvis a good rating instead of excellent was because of the ladies collecting the money and giving you your key. They were not friendly. I felt like I was bothering them. More

I brought my F-150 in for brake pads and a tire balancing/rotation via an appointment at 08:00 and was told it was a 3-hr. job, so I decided to wait at the dealership. At 09:30, the service lady t balancing/rotation via an appointment at 08:00 and was told it was a 3-hr. job, so I decided to wait at the dealership. At 09:30, the service lady told me I needed front brake pads (which I already knew) and some rear brake actuator repair, and again told me I would be out of there by 11:00. At 11:16, she told me it would be another hour. I noticed no one was actually working on my vehicle in the bay and confronted the service crew several times about the time delay. I didn’t get my truck back until after 3:00. The service lady lied to me and never told me I needed front rotors as well as pads. My final bill was over $1k. I will NEVER bring my truck back to Purvis and based on my experience, I will go to another Ford dealer when I buy my new truck next year. More

I have been buying my vehicles and having them serviced by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in for service. It appears the service department when I took in on Satuday morning was woefully understaffed. When my vehicle was finally ready, I observed the Service Manager was doing everything on his own. The cashier did not show up for wok. This obvioulsy slowed things down a bit. Purvis really needs to revamp its Service Department to ensure they are fully staffed when they are open, and offer swift and reliable service. More