Putnam GMC

Just recently purchased a used Buick Encore and needed to have the AC checked for a possible leak and had an additional warranty. I was shocked to see so many people working in the service department and ho have the AC checked for a possible leak and had an additional warranty. I was shocked to see so many people working in the service department and how clean the work areas were. Anyway, Hong Nong walked me through the process of getting all the information needed and advised me depending on the issue you shouldn't have to pay for this with additional coverage. Anyway, they needed the car for about half a day, and he helped me get transportation back home. They cost more for the work to be done but I believe the work gets done right the first time and they will go out of their way to help the customer without pressure, just suggestions for work needed. Ask for Hong Nong the next time you go in. Tks Rob More

Car was listed at 88k , when they contacted me it was 20k higher , the old bait and switch higher , the old bait and switch More

100% hands down the absolute worst service I’ve ever experienced. Bought a $90,000 truck from these guys and been trying to get the windscreen fixed for 4 months. They scheduled service, brought my tr experienced. Bought a $90,000 truck from these guys and been trying to get the windscreen fixed for 4 months. They scheduled service, brought my truck in and then they said they didn’t have the part. Here we are 4 months later, make appointment to get my brakes looked at and the windscreen fixed again. They don’t know how to install it. They’ve had it all day and said they don’t know what they’re doing. ARE YOU KIDDING ME? All day and nothing has been done and they admitted to not knowing what they are doing. Terrible place More

Bait and Switch Advertised a Cadillac SUV on Facebook for $369.00 but when I went there I got the "Sorry, we don't have that in our inventory but for the same price w Advertised a Cadillac SUV on Facebook for $369.00 but when I went there I got the "Sorry, we don't have that in our inventory but for the same price we can give you a Malibu", really?? Because I didn't lease the Malibu and wasn't told that I could go to a different dealership to avoid a $500 fee, GM Financial screwed my credit and now I can't refinance my house. All I asked for was options to take back to the wife, what I got was attitude. More

I highly recommend this dealership. Charles Vella was wonderful . I felt extremely comfortable and secured that I was getting a great deal . Also Dean Petters was great, helped me on my financial process wonderful . I felt extremely comfortable and secured that I was getting a great deal . Also Dean Petters was great, helped me on my financial process and I couldn’t ask for a better service . Thank Charles and Dean for the best deal . Very satisfied! More

Great service! Dropped the car off on Monday...got a ride home from Putnam. Car was ready on Friday...Putnam picked me up at home for the ride back to Putnam to pic Dropped the car off on Monday...got a ride home from Putnam. Car was ready on Friday...Putnam picked me up at home for the ride back to Putnam to pick up the car after service. (Didn't need a loaner that week!). Great service. More

Pleasant buying experience Charles was incredibly professional and friendly. He helped make the process from the test drive through to driving off the lot very easy and as effic Charles was incredibly professional and friendly. He helped make the process from the test drive through to driving off the lot very easy and as efficient of our time as possible. We were very impressed with the time he took after the deal was done to go through all the technical features of the truck and told us genuinely to give him a call any time we have any questions or needs. All the team members we met were very courteous. Charles and all the team made our negotiation and buying experience much more pleasant than we had anticipated. More

Price is very high for repair The price for the parts and labor was very high. Truck was not cleaned upon return. I feel that the repair should have been covered under warranty. The price for the parts and labor was very high. Truck was not cleaned upon return. I feel that the repair should have been covered under warranty. More

??? LEMON???! 2016Bouhght 2 GMC Terrains($85,k). 10 servicestops later- still issues( poor/no technicians- no end in sight- LEMON & no resolution!...upsetPOOREstSer 2016Bouhght 2 GMC Terrains($85,k). 10 servicestops later- still issues( poor/no technicians- no end in sight- LEMON & no resolution!...upsetPOOREstService-Mark a great Mgr- !!! More

Excellent customer service. David was very personable and knowledgeable. He was very thorough when explaining the lease process as this was new to us. He is very positive. David was very personable and knowledgeable. He was very thorough when explaining the lease process as this was new to us. He is very positive. More