Quality Mazda by DiLorenzo

You guys always take great care of my car. Daniel always gives me excellent customer service. Daniel always gives me excellent customer service. More

I arrived 15 minutes prior to my appointment. I was acknowledge by the very busy service advisors and after a few minutes Daniel Parks confirmed my online appointment and service needed. He sen I was acknowledge by the very busy service advisors and after a few minutes Daniel Parks confirmed my online appointment and service needed. He sent a link to my phone to track the progress of the maintenance performed by the technician. Shortly after that came to the waiting room to finalized the process. Everything was smooth and without any issues. This was my first service appointment and look back to the same high level of service I received the day of my visit. More

Daniel in service was on top of it! Good job Quality Mazda! They got my car done in exact time he told me. 💪🏻👏🏻👍🏻 Good job Quality Mazda! They got my car done in exact time he told me. 💪🏻👏🏻👍🏻 More

I have bought 4 cars here and will continue doing so because of the great service here. Ben Vigil is a great sales man to work with. Daniel and everyone on the service team are very nice and keep you because of the great service here. Ben Vigil is a great sales man to work with. Daniel and everyone on the service team are very nice and keep you updated on your vehicle. The name says it all. Quality - quality service and quality people. More

Xavi was awesome! He was funny, super knowledgeable (even for me as someone who had done a TON of research), and so helpful throughout the process. He was fun to test drive with, easy to work with, and genui for me as someone who had done a TON of research), and so helpful throughout the process. He was fun to test drive with, easy to work with, and genuinely excited for us that we found the right car. We’d shop with them again any time! More

We have now had work done with these people twice. Once on a Hyundai Santa Fe insurance claim they took about a month to get us our car back. The work is not that great the whites are different colors. I d on a Hyundai Santa Fe insurance claim they took about a month to get us our car back. The work is not that great the whites are different colors. I decided to give them a second chance I went back with my new Mazda my Car needed a very specific firmware update from the factory, so no choice. I talk to Bill mast about an Apple car play firmware update. Scott had no idea what I was talking about. They scheduled me for a $70 update and was cleared on expectations. After I got a call about an hour and a half later and that it was done. I got into my car after paying $70, checked the update, wrong update. I went back in and told him, he said that’s all that was available. Scott was by and said oh yeah I know what you’re talking about and you need this and this. Told me it would be an additional $400 plus for a update. I don’t even need a new monitor. They told me it could not be done even though I’ve spoken to 4 other audio company’s that say it’s easy fix but only Mazda can do it. All I wanted was a firmware and wire installation. The dealership simply cover up Scott and bills screw up and I have not received what I was promised. More

Once again, my experience with the service team was a pleasure. From booking the appointment to rolling away, all was great! My service contact was Bill and he was as friendly and informative as always. pleasure. From booking the appointment to rolling away, all was great! My service contact was Bill and he was as friendly and informative as always. My vehicle is 3 yrs old and is beginning to have maintenance beyond simple oil and lube, so it’s important to have good advice as the mileage piles on. Thanks for the great service and straight forward conversation. More

“Eve” (Halloween costume) was very friendly and went over my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy. my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy. More

Just wanted to thank Scott and the rest of the quality Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you. Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you. More

Took such great care of us! Wife and I were shopping for a new car for my daughter, as a present for graduating UNM. We live in California, and when we saw some online deals from Wife and I were shopping for a new car for my daughter, as a present for graduating UNM. We live in California, and when we saw some online deals from Quality Mazda, we were sure that they were too good to be true. Long story short, we were wrong. From start to finish, the process was outstanding. Ben Vigil was our sales rep, and made me feel comfortable from the start. He was honest, transparent and listened, instead of talking. I was very leary, being nearly 1000 miles away, but he kept his word, and every promise. He took good care of my young daughter, and was "so very nice and made her feel special", when she came in for her test drive. No pressure, no upselling or confusion. Just straightforward and kind. Pavel Hrabinsky was introduced as our Finance Manager and he was equally impressive. At no time did it feel like I was dealing with your typical "closer". Down to earth, and like Ben, simply listened. He was extremely helpful, and could not have made things easier for us. Within no time, our daughter had the car she wanted, we got an unbelievable deal, and at no time did we feel uncomfortable or worried. He even arranged for all the paperwork to be sent to California, and walked us through the it, making it simple. I have to admit, in the back of my mind, I was waiting for the curveball. It never came. Got exactly what I was promised! How fantastic was the entire experience? We will be purchasing our next car (CX-9) through them. I have no issue making the quick flight to Albuquerque if it means I get to deal with them again. I've been an operator for a long time. I know this may sound a little over the top. But I assure you, I have never been treated any better than I was at Quality with these 2 gentlemen. More