RBM of Alpharetta

They had me at Hello From the first phone call to check on a vehicle availability, to the syncing of my phone before I drove off the lot.. Sheaffer was top notch in servic From the first phone call to check on a vehicle availability, to the syncing of my phone before I drove off the lot.. Sheaffer was top notch in service and sales. Since I spotted my car on carguru, I was from out of state. and he made the sale and paperwork easy as 123. Have you ever been agonizing long at a dealer to finalize a sale?? Not here! I had the keys in my hand before I finished my complimentary coffe.. and that’s not all. It’s not the process.. everyone has to do the same thing to buy a car.. it’s the way you are treated from the front door to the hand shake goodbye Even when I walked in the front door, receptionist greeted me by name ( obviously Sheaffer alerted her to my appointment) I love my car.. I love this dealer and the personal attention that Sheaffer did from start to finish. More

Michael Pietrzak - RBM of Alpharetta - 5 Stars Michael Pietrzak of RBM of Alpharetta provided excellent service and the best car buying experience of my life. He was professional, courteous and res Michael Pietrzak of RBM of Alpharetta provided excellent service and the best car buying experience of my life. He was professional, courteous and responsive. We are out of state buyers, and were somewhat hesitant about having the car shipped, but Michael reassured us that he would oversee everything. He treated us like we were lifelong customers. I am a perfectionist and typically critical, so my praises for Michael and this dealership can be relied upon. If you are in the market for a new car call Michael - You won’t be disappointed! More

It’s refreshimg to deal with a transparent representative Schaefer Cheek bar none knows his product, listens to your needs and wants and makes and supports a solid solution A+! Tom in finance was solid and Schaefer Cheek bar none knows his product, listens to your needs and wants and makes and supports a solid solution A+! Tom in finance was solid and has many years of experience at RBM, he is a strong piece of the equation. More

Great customer service Kyle, with RBM of Alpharetta, was very thorough and forthright while helping me find a vehicle. He was very accessible and went above and beyond the Kyle, with RBM of Alpharetta, was very thorough and forthright while helping me find a vehicle. He was very accessible and went above and beyond the call of duty in making sure that I had all of the pertinent information that I needed to make the best choice for me and my family. I never felt pressured or misled. Ultimately, I found a vehicle closer to home in the exact color that I wanted, but my experience with Kyle actually prompted me to make a referral to him. I will definitely keep RBM of Alpharetta and Kyle in mind for any future purchases. More

Red Carpet Experience I started looking at Mercedes Benz at RBM Alpharetta about 7 mths prior to my purchase. I met Kyle at my first visit and what stood out to me was ther I started looking at Mercedes Benz at RBM Alpharetta about 7 mths prior to my purchase. I met Kyle at my first visit and what stood out to me was there was not any pressure to buy that day. He gave me all the feedback on the GLC I was looking at , just didn’t make me feel pressured. I was wanting a specific one but did not want to order one and I was in no rush. I have told everyone I know about the no pressure service I received and that is why I purchased from RBM. Kyle was honest with every step of the way which made me very comfortable and trusting in the advice he would give. This was my first Mercedes and won’t be my last based off of the special attention you are given from when you step foot in the door. If you are concerned with being hassled by a dealer when showing interest in a vehicle you have no worries, Kyle will make you happy you chose RBM and the experience you will receive. More

Super Helpful and Knowedgable Ramona did a great job showing me their inventory and the car that fit my budget. She was also super nice! Which always helps! Any and all my questio Ramona did a great job showing me their inventory and the car that fit my budget. She was also super nice! Which always helps! Any and all my questions were answered and have no hesitation in recommending Ramona or this dealership. More

excellent sales person I initially saw the vehicle I wanted to purchased online. My husband went to the dealership and Pam assisted him with the purchase. There was an ame I initially saw the vehicle I wanted to purchased online. My husband went to the dealership and Pam assisted him with the purchase. There was an amenity that was not included in the car that was potentially a deal breaker. Pam was able to negotiate with management to add it! I am very pleased with my car and the service Pam offered. I am also happy that my husband took the time from his busy schedule to make sure I got th car o wanted. He’s a keeper!?? More

Great buying experience. First time Mercedes buyer. My salesman Jeff was very patient with me, and followed up on all my questions in a very timely way. When it came time to d First time Mercedes buyer. My salesman Jeff was very patient with me, and followed up on all my questions in a very timely way. When it came time to do the deal it was very professional. The final touch was the red carpet delivery of the car - literally! A very positive experience. More

My Extended Family I just completed purchasing a new car after leasing my first one. This was my second experience with Ramona and she is fabulous! I wasn't completely s I just completed purchasing a new car after leasing my first one. This was my second experience with Ramona and she is fabulous! I wasn't completely sure if I wanted to purchase my leased car, which I loved, or buy a new one. Ramona worked with me over several months to help me make my final decision. I test drove multiple models, while she pulled detailed comparisons and cost analyses to provide me guidance. She was very patient and helpful just as she was when she worked with me on my lease. Ramona also met with my husband who had different ideas on a vehicle than I did. She gladly performed additional analysis and shared future model changes, winning him over completely! Through the process she expedited answers to all my questions, following up with phone calls to ensure clarity. Ramona provided me encouragement with no pressure and she and Lisa made my buying experience painless. They both are truly dedicated to putting their customers first! Lisa is thorough and made my purchase just as easy as my lease. She is a joy and I discovered I relate with her on so many levels! Diane is also fantastic with her easy manner and knowledge. She walked me through all of the wonderful features and differences in my new car. Ramona, Lisa, and Diane made me feel like extended family! Thanks ladies :-) More

Great personality and great listener Really listened to what I needed in order to get the deal done. She was very motivated and really did her best to create a win-win situation for me a Really listened to what I needed in order to get the deal done. She was very motivated and really did her best to create a win-win situation for me and the dealership. More