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RBM of Atlanta - Service Center
Atlanta, GA
151 Reviews
RBM of Atlanta Mercedes-Benz is committed to providing the level of service that you expect as a Mercedes-Benz owner. Following is an overview of what you can expect from a visit to our Service Department.
Arrival and Check-In
When you arrive, one of our valet staff will greet you and direct you to the reception area. Once inside, our staff will confirm your arrival and gather information about your needs. You will then be escorted to your Service Advisor’s office.
After determining your needs, your Service Advisor will discuss estimates, completion time, and any other relevant details. Please allow 15-45 minutes for this process, since we want to be very thorough. The detailed attention you receive during the check-in process will help ensure that we get all the information we need to do the job right the first time.
When Your Vehicle is Ready
When the work is done, we prefer to meet with you, go over all the work that we completed, and answer all your questions. However, we do offer alternatives for those times when you cannot pick up your vehicle during normal business hours. Ask your Service Advisor for details.
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Hours
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
151 Reviews of RBM of Atlanta - Service Center
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July 22, 2020
Great Service Jordin was my roadside technician and he was very prompt, efficient, and helpful. He went above and beyond to ensure the problem with my car would be Jordin was my roadside technician and he was very prompt, efficient, and helpful. He went above and beyond to ensure the problem with my car would be solved. It was all around a great experience. Thanks Jordin! More
by Lauren
Employees Worked With
Jordin Mendez
Helpful March 04, 2020
Excellent Dealership My wife bought her first C-class Mercedes Benz several years ago, and was very happy with the car and the dealership. When I needed a new car about 5 My wife bought her first C-class Mercedes Benz several years ago, and was very happy with the car and the dealership. When I needed a new car about 5 years ago, I bought an E-class from them. Shortly thereafter, my wife bought her second C-class. We would not have returned had we not had very good experiences. My vehicle was recently in for repairs. Dennis Phillips has been my service adviser for several years and he is very easy to work with - knowledgable and personable. We will purchase from this dealership again, and are happy to recommend it to others. More
by GADriver
Employees Worked With
Dennis Phillips
May 20, 2019
Roadside Assistance Roadside assistance by Jordin Mendez was great! He provided great customer service and worked very fast to get my flat tire replaced. He even called w Roadside assistance by Jordin Mendez was great! He provided great customer service and worked very fast to get my flat tire replaced. He even called while he was headed to another customer before hand to make sure the timing was good for me. Very pleasant and professional. More
by Nicole
Employees Worked With
Jordin Mendez
May 13, 2019
Customer service of Mr.Matt Wheeler My experience with RBM of Atlanta I want to start off by saying I am grateful for everyone who assisted me while I was there my comment is mostly fo My experience with RBM of Atlanta I want to start off by saying I am grateful for everyone who assisted me while I was there my comment is mostly for Mr. Matt wheeler he went up and beyond the services to help me get my car to where I can get it back to work he was very courteous and patient with me he is so professional all it takes is communication and I really appreciate Mr Matt Wheeler for being hands-on and taking the time out to understand my concerns I thank him so much . More
by Angel Mathis
Employees Worked With
Mr. Matt Wheeler
February 22, 2019
Bad first impressions - service and sales Service: took 2 visits and keeping my car a week each time to resolve issues. Text to Don requesting help understanding CPO E550 yielded this response Service: took 2 visits and keeping my car a week each time to resolve issues. Text to Don requesting help understanding CPO E550 yielded this response: “You should be working with the dealership where you bought the car.” Wow incredibly poor customer service. Perhaps RBM General Manager should take a hard look at his shop and start putting himself in the customer’s shoes, cause this place is from the best. More
by MB Cabriolet
Employees Worked With
November 04, 2018
Jordin Mendez came out on a Sunday to service my vehicle! I recommend RBM Service technician Jordin Mendez! He came out on a cold Sunday morning to help me unlock my car and get me back on the road safely. R I recommend RBM Service technician Jordin Mendez! He came out on a cold Sunday morning to help me unlock my car and get me back on the road safely. RBM of Atlanta has excellent customer service in their Roadside Technician Mr. Jordin Mendez. More
by Great customer
Employees Worked With
Jordin Mendez Roadside Technician
May 16, 2018
Ripoff Was told I needed repairs on my car that were not confirmed by visit to independent service shop. In fact independent shop made repairs not mentioned Was told I needed repairs on my car that were not confirmed by visit to independent service shop. In fact independent shop made repairs not mentioned by RBM. Repair prices are 100% more than independent shop. Understand high overhead accounts for higher prices, but 100%? Could understand 30%. Then received e-mail suggesting even more unwed repairs. More
by Poplfool
Employees Worked With
August 29, 2017
Great Communication Ron has always been flexible when communicating with about the status of my car with emails, text, calls and reports. I am never left out of the loop Ron has always been flexible when communicating with about the status of my car with emails, text, calls and reports. I am never left out of the loop about my services. More
by lmcday
Employees Worked With
Ronald Perkins
May 13, 2017
Very friendly atmosphere there! I have a Great meeting with Stewart and Brandon yesterday, it was a very friendly atmosphere that I felt there! Management team did a Great Job! Now I have a Great meeting with Stewart and Brandon yesterday, it was a very friendly atmosphere that I felt there! Management team did a Great Job! Now I understand why RMB is constantly growing. Good job, and keep holding this Great Reputation! More
by Vladis
Employees Worked With
Brandon Doyle, Stewart Houston
March 20, 2017
Service Complaint My 2010 C Class Sports was towed to RBM on Thursday, March 9, 2017 around 12 pm. I called after 3pm to see if my car was delivered. The next day I had My 2010 C Class Sports was towed to RBM on Thursday, March 9, 2017 around 12 pm. I called after 3pm to see if my car was delivered. The next day I had to follow up on my vehicle. I was told the car needed a part that had to be delivered. I was not told in detail what was wrong with my car just the steering lock. My car was at RBM for 5 days and I did not receive a loaner but, when I picked up my paper work it was written I received a loaner. I was promised one but, never received it. I have asked for a detail of what work was performed. It is March 20, 2017 and I have not received it. I was told if my car was towed by RBM the tow charge would be waived. It wasn't. Usually I get a call after my service or email survey. I have not received either. More
by Frustrated53
Employees Worked With
Tristan Standley
