LaFontaine Mazda of Livonia

The dealer sold me a new car with multiple defects, including obviously visible body and interior damages. I had to go through multiple trips and endless texting and phone calls to get the defect repa including obviously visible body and interior damages. I had to go through multiple trips and endless texting and phone calls to get the defect repair arrangement setup. Then, the dealer and sales person reluctantly (unwillingly) offer me $50 gas card after my over 4 weeks of stressful follow up time and effort. I would never recommend this dealer to any average person unless someone is willing and able to perform a deep-dive multi-point inspection by oneself to detect defects before signing the purchase agreement. More

Pamela Yurgelaitis, our salesperson, created a great experience for us. From her first upbeat and cheerful greeting when we met, to her determination to meet our needs, her can do attitude removed all o experience for us. From her first upbeat and cheerful greeting when we met, to her determination to meet our needs, her can do attitude removed all obstacles in the way of our driving home a Mazda that day. When we had to return our rental car, Pam went with us, and drove us back to the dealership. She tirelessly went between the showroom and the remote lot to get cars for us to test drive. She helped us narrow down what I really wanted. Pam is a gem, and I recommend her highly! More

This is a great family dealer and highly recommend them. Pam Y. our sales lady always is very accommodating, informative and very pleasant to deal with. Paperwork and car was ready during the delivery and Pam Y. our sales lady always is very accommodating, informative and very pleasant to deal with. Paperwork and car was ready during the delivery and didn’t have to wait. Finance was informative and wasn’t pushy. If you want a place that will treat you like family this is the place for you. Best dealer hands down! More

This is a great family dealer and highly recommend them. Pam Y. our sales lady always is very accommodating, informative and very pleasant to deal with. Paperwork and car was ready during the delivery and d Pam Y. our sales lady always is very accommodating, informative and very pleasant to deal with. Paperwork and car was ready during the delivery and didn’t have to wait. Finance was informative and wasn’t pushy. If you want a place that will treat you like family this is the place for you. Best dealer hands down! More

Amazingly incompetent Salesperson, Managers, and possibly call operator. Asked for a call back from all 3, via the phone operator, direct land line, and cell phones, and haven't received a call back for seve call operator. Asked for a call back from all 3, via the phone operator, direct land line, and cell phones, and haven't received a call back for several months now. First they tried to sell me a used 2018 CR-5 at $500 MORE than the online sale price (wasn't aware of). I had negotiated with the salesman, who did the Manager office walk, to see if he would go down $500 on the price. I was told that was a reasonable offer, with the car being over $23 K. The manager okay'd that amount and we signed paperwork. Salesman tried very hard to make me take the car, even though I was by myself & having to drive my truck home. This maneuver I later found out, was because once you take possession of the car, the contract can be enforced at that price. When I got home I checked the car online again, and it was no longer listed. Seemed like a quick act on their part which made me suspicious. Luckily I copied the original ad and saw that it was listed for $500, Below my negotiated price! I called the Sales person back and left a message. He didn't answer his cell phone, and I had just received the number from him hours earlier. Still not getting a phone call back from him later the following day, I called again, was able to talk to him, and was told they would honor the advertised online price. The manager had already agreed earlier on the previous day, to reduce the wrongly listed window price (not priced with the online sales price). So I know he had to look on his computer to check the numbers, just as they always do. Which means only one thing, that these are some very dishonest folks. Also, the front windshield had a star crack in it, and I was told that they would take care of it. That was before we left the dealer, after signing for the car. The fool salesman tried to blame the cracked windshield on us, because my wife & I took it for a test drive. We then had to pay $50 to have someone fix it in our driveway, because these fools would rather screw me over for a small amount of money, then to possibly see me as a future customer. Do yourself a favor and stay away from these very incompetent, and dishonest people!!! More

A problem with their advertising. Tried to buy a used suv there. They said it is $10000 under MSRP. The MSRP of the vehicle is about $39,500. they are asking $33,999 which of course does not add up. I offere there. They said it is $10000 under MSRP. The MSRP of the vehicle is about $39,500. they are asking $33,999 which of course does not add up. I offered $10,000 under it’s MSRP. They said the price is advertised at $33,999-which again is NOT $10,000 under. I don’t like when people try to mislead people in order to get them to buy. Makes you wonder what else they might be misleading someone about. More

New Car Sales & Service I had nothing but excellent experience with the people from Ralph Thayer. Whether you're browsing or buying a car they give their full attention to yo I had nothing but excellent experience with the people from Ralph Thayer. Whether you're browsing or buying a car they give their full attention to your needs and answer questions in all honesty. I have also used their service department for Oil change very friendly service people. More

Same DTC, same story, no repairs.. I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to retur I'm seeing a P0128 DTC for thermostat recurring. After each visit to Thayer for service, they do nothing more than clear the DTC and tell me to return if the check engine light comes back on. How many time do I need to go to the dealer before they actually fix the problem? After 3 visits I'm still driving a car with the CEL illuminated! More

Great first time experience Had a great experience with Pam at Ralph Thayer. Wife and I were looking to upgrade her current Mazda 3 and get into a new CX-5. We were working wit Had a great experience with Pam at Ralph Thayer. Wife and I were looking to upgrade her current Mazda 3 and get into a new CX-5. We were working with another area volume dealer who we have purchased 2 previous cars from but were having a tough time getting a fair deal. I decided to contact RT and Pam took care of use right away. 2 weeks of hassling with the other dealer for nothing, we picked up our new CX-5 from Pam a couple days later. The finance manager was very reasonable as well, not pushy like other dealerships I’ve dealt with in the past. More

A new car........ a Mazda! I have been buying Ford vehicles for over 20 years. I decided to venture out and get something different. I had three cars in mind, Mazda, Suburu and I have been buying Ford vehicles for over 20 years. I decided to venture out and get something different. I had three cars in mind, Mazda, Suburu and Kia. I have to say the best experience I had was with the Mazda dealer hands down! Our salesperson Pamela went above and beyond to our expectation. She gave us what we asked and didn't even play games or nor was she pushy. She gave us the facts we needed and gave us time to decide what we wanted to do. I ended up with a 2017 Mazda CX-3 and love it! I know I made the right decision to go with a Mazda this time around. This maybe my next 20 years to buy Mazda. As long as Pamela will be around to help us! More