Ramey Auto Group - Service Center

Bought brand new vehicle that had damage during transport, a severe radio issue, steering column issue. They received parts in prior to checking to ensure those were the correct parts they ripped transport, a severe radio issue, steering column issue. They received parts in prior to checking to ensure those were the correct parts they ripped apart my truck. Guess what wrong parts. They call me tell me it is going to be another week but if they don't have to put truck back together that they will compensate me. So I had my husband go in next day because I couldn't. He talked to the service guy who sits next to Chris Ganoe. He told him that I agreed that it could stay there for the week in pieces provided that I get a ceramic coating on the truck along with the extended warranty. He agreed. Imagine that the guy representing Ramey agreed to BOTH the warranty, and the ceramic coating. I go back on 2/5/2024 seeing how I hadn't heard anything and the truck was set to be finished by then per the service department. Nothing was done. I told them to put my truck back together that I was picking it up. They refused all of Chris, Nathan and Jonathon Sheets all refused my truck to me. It was after a lot of fighting with all of them that they found the correct bumper and put it on. They have refused to fix radio, steering column, give me what their employee promised which was the warranty and ceramic coating. I can honestly say that I will be reaching out to the BBB, and GM about Jonathon Sheets, Nathan the service manager, Chris Ganoe, and the liar who sits nexts to him about how my brand new vehicle is not fixed. The fact that they promised and agreed to items due to their own screw up. It's common sense to ensure that the part you get for a vehicle fits vehicle prior to ripping said vehicle apart. Anyways Ramey agreed for the warranty and ceramic coating along with the repairs required. They have breached all contracts with new truck by not fixing it properly and lying about compensation due to their egregious error. More

Recently purchased pre-owned Mercedes with 34,360 miles indicated. CARFAX record indicated Ramey Auto Group performed an Oil and Filter change at 33,766 miles. Inspection of engine oil level showed oil con indicated. CARFAX record indicated Ramey Auto Group performed an Oil and Filter change at 33,766 miles. Inspection of engine oil level showed oil condition to be clean, however removal of oil filter canister revealed a filter cartridge that it was never changed. Filter cartridge was nearly black, indicating that it had been installed for 10 or 15 thousand miles and NOT the 594 miles the maintenance record indicated. Knowing the record of filter change was incorrect called into question whether or not the Mercedes approved full synthetic oil of correct viscosity was even used. A full oil and new filter change with approved parts was performed at my expense. More

I took my vehicle here for extended warranty coverage I paid. Around 2000 dollars for. I had two problems. One was nearly everYTIME I stop at a red light I hear a water s Slushing sound in my dash I had paid. Around 2000 dollars for. I had two problems. One was nearly everYTIME I stop at a red light I hear a water s Slushing sound in my dash I had just heard this prior to pulling in this dealership. But the service person said they could not duplicate it. I had this same problem this time last winter and Ramsey's in rich lands VA said they changed some sensor in the dashboard. But the problem came back this winter. The second problem is when it is cold outside 20s to 40,s. When my temperature control is set at 70,s my car throws out cold air. This is what I told the service guy. Well when I picked it up. They stated they checked it out with a temperature sensor and it constantly put out 140 well on the way down the road going home I realized the temperature was set on high. They checked it on high. Whereas my problem is when it is set on 70,s during cold temperatures. I had stated when I brought it in that I had to put the control over 80 to get hot air. Just so happens last winter Ramsey's in rich lands VA checked this out also and argued then it was because the a!burnt air temperature inside WA near the same temp outside when I stated it happen during colder weather. The one thing I am dissatisfied with is I brought my car here and left with nothing. Fixed. I had to pay a diagnostic fee took half day to take it there and back and wait. After doing the same thong last year. They did not check it out under the conditions I told them. I paid all that money for an extended warranty they won't let me use. And my car had 77000 miles which looks like they putting me off till it expires and I'm stuck with the problem s More

Service Very satisfied. Everyone was very courteous and helpful. Would return If need more work done on my vehicle. Everyone was very courteous and helpful. Very satisfied. Everyone was very courteous and helpful. Would return If need more work done on my vehicle. Everyone was very courteous and helpful. Thanks for making me feel like an important person. More

Customer Service A software issue was identified on my 2015 Jeep. A software update was performed, but the issue returned within 48 hours. When I returned for addi A software issue was identified on my 2015 Jeep. A software update was performed, but the issue returned within 48 hours. When I returned for additional service, an update was again performed. Issues were identified completing the initial update. The issue has again returned and the vehicle is again scheduled for repair. After the initial service, I had the opportunity to speak with Patrick, at the Service Desk and Nathan Biggs, Warranty Manager. I think both gentleman listened to my complaints and have given me great Customer Service. The initial charge for service has been refunded. And the vehicle is scheduled again to see if a fix can be found. Prior to this issue, I had found the service department to be less than customer friendly. Working with Patrick and Nathan have certainly changed my mind and I plan to have future routine maintenance and repair work done at the Jeep garage. Employees such as these two are great assets to Ramey Jeep. As a woman, I am especially intimidated in a garage and have often felt somewhat taken advantage of due to lack of knowledge. Because of my experience with Nathan and Patrick, I feel like I have been dealt with very fairly and honestly. Anyone can sell you anything ONCE. It takes folks like these two to guarantee repeat business. More

Service on 1998 GMC Suburban I was greeted immediately with a very friendly, but professional person in the service department. Not only did they verify what I wanted done to my I was greeted immediately with a very friendly, but professional person in the service department. Not only did they verify what I wanted done to my vehicle, they gave me a ride home, and called before any repairs were done. I appreciated the call, as opposed to receiving a huge bill, unaware of repairs being done without my permission. I have always had excellent service from the team at Ramey Motors, and I would recommend anyone to visit them for all their vehicle needs. Skip Gibbs More

service on a recalled vehicle i had a 9am appointment for an brake repair a recall on my truck. I arrived at the shop at 8:30 am. I was told that this would take approximately 1 1 i had a 9am appointment for an brake repair a recall on my truck. I arrived at the shop at 8:30 am. I was told that this would take approximately 1 1/2 hours. When I returned at 11:30 I asked if the truck was ready. I was told that it was being worked on at that time. I could clearly see that it was not. I waited and asked about the truck at 1:20pm. I was told then that the truck was being worked on again. Could clearly see that it was not moved again. I told them not to touch it to bring the truck outside. They put the truck on the lift and pulled the back left tire off. I told them that I had to get my grandson at 3 pm. I received the truck at 2:15pm. Luckily a family member was close to get my grandson. Thank you for your time. More